Mercier Consultancy MD is thrilled to announce exciting job opportunities for Dutch speakers looking to work in Greece, with fully paid relocation! This is a fantastic chance to enhance your career while enjoying the beautiful landscapes and vibrant culture of Greece. We are seeking motivated individuals for various roles where you can utilize your Dutch language skills and make a difference in a dynamic work environment.

Key Responsibilities

• Engage with Dutch-speaking clients, providing them with excellent support and assistance across various sectors.
• Communicate effectively through phone, email, and live chat to address customer inquiries and concerns.
• Collaborate with international teams to enhance customer experiences and service delivery.
• Document customer interactions and maintain accurate records to ensure smooth operations.
• Stay informed about company products, services, and policies to offer the best possible assistance.
• Participate in training and development programs to improve skills and service methodologies.

Requirements

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner.

Key Responsibilities

• Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat.
• Handle inquiries related to our products and services, ensuring accurate information is communicated.
• Resolve customer complaints and concerns with a focus on customer satisfaction.
• Maintain records of customer interactions, documenting any necessary follow-up actions.
• Collaborate with cross-functional teams to improve processes and enhance the customer experience.
• Stay informed on product knowledge to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce a unique opportunity for Czech Speaking professionals looking to advance their careers in Greece! We offer fully paid relocation for individuals who are fluent in Czech and eager to immerse themselves in a vibrant work environment. You will play a crucial role in helping our clients while enjoying the beauty and culture of Greece.

Key Responsibilities

• Provide exceptional customer support to Czech-speaking clients via phone, email, and chat.
• Assist customers with inquiries relating to products and services, ensuring their needs are met effectively.
• Process orders and manage customer accounts accurately within our systems.
• Handle any customer complaints or issues promptly, maintaining a high level of satisfaction.
• Collaborate with various teams to streamline processes and enhance the customer experience.
• Stay up-to-date with product knowledge and market trends to provide informed assistance.

Requirements

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is delighted to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for Booking.com, with the exciting prospect of working in beautiful Greece. This role is perfect for individuals who have a passion for travel and customer service. As a representative, you will assist customers in Dutch, providing them with the best support and information related to their travel bookings.

Key Responsibilities

• Manage customer inquiries regarding bookings, cancellations, and travel-related questions via phone, email, and chat in Dutch.
• Provide detailed information about accommodations, services, and promotions available on Booking.com.
• Assist customers in resolving issues related to their travel plans and provide solutions in a timely manner.
• Effectively handle customer complaints, ensuring a positive and satisfactory experience.
• Document all customer interactions in the CRM system for quality assurance and follow-up.
• Collaborate closely with internal teams to enhance service delivery and optimize customer experience.
• Stay updated on travel trends, destinations, and Booking.com policies to offer accurate assistance.

Requirements

Join Mercier Consultancy MD as a Dutch Customer Care Representative for a renowned Travel Company! This role offers a unique opportunity to assist Dutch-speaking customers while enjoying the stunning backdrop of Greece, complete with a fully paid relocation package. If you are passionate about travel and customer service, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support in Dutch through various channels, including phone, email, and live chat regarding travel inquiries and bookings.
• Assist customers with flight reservations, itinerary changes, cancellations, and general travel information.
• Work closely with operational teams to resolve any customer issues and enhance service quality.
• Document all customer interactions accurately in our CRM system and follow up as needed.
• Gather and analyze feedback from customers to identify areas for improvement in service delivery.
• Stay updated on travel regulations, promotions, and company offerings to provide accurate information to customers.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via phone calls, emails and chats;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Handle customer inquiries via chat and email in a professional and courteous manner
• Resolve issues efficiently while providing accurate and detailed responses
• Maintain a strong focus on customer satisfaction and deliver an excellent support experience
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: