CRM

Slovenian Speaking Customer Service for Aviation industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce an opening for Slovenian Speaking Customer Service Representatives in the aviation industry. This role is perfect for individuals who are passionate about travel and customer service and are excited to support customers in their aviation needs. As a representative, you will assist passengers and clients in navigating inquiries related to airline services, bookings, and travel information, all while providing exceptional service in Slovenian.


Key Responsibilities

  • Handle customer inquiries related to aviation services, flight bookings, and travel arrangements via phone, email, and chat in Slovenian.
  • Provide assistance with itinerary changes, cancellations, and refunds.
  • Educate customers about airline policies, baggage regulations, and travel updates.
  • Resolve issues and complaints efficiently, ensuring a positive customer experience.
  • Document customer interactions accurately to maintain comprehensive records.
  • Collaborate with operational teams to address any service-related challenges.
  • Stay up-to-date on industry trends and service offerings to provide relevant information to customers.

Requirements

Job Skills

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Finnish Speaking Customer Service for Telecommunications industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to announce an opening for Finnish Speaking Customer Service Representatives in the telecommunications industry. This position is ideal for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this role, you will engage with clients in Finnish, assisting them with their telecommunications needs and ensuring they have a positive experience.


Key Responsibilities

  • Respond to customer inquiries regarding telecommunications services, including account management, billing, and technical support via phone, email, and chat in Finnish.
  • Assist customers with service inquiries, changes, and troubleshooting issues effectively.
  • Provide accurate information about product offerings, promotions, and service plans.
  • Resolve customer complaints and technical issues promptly, ensuring high levels of customer satisfaction.
  • Maintain detailed records of customer interactions and document all changes in the CRM system.
  • Collaborate with technical and operational teams to enhance service delivery.
  • Stay informed about new products, services, and industry trends to better assist customers.

Requirements

Job Skills

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Finnish Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their experiences. As a customer service representative, you will assist customers in Finnish, providing support and resolving inquiries related to social media services.


Key Responsibilities

  • Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Finnish.
  • Provide guidance on platform functionalities, privacy settings, and community standards.
  • Assist users with account creation, issues with logins, and general navigation of the platform.
  • Effectively resolve user complaints and feedback to ensure customer satisfaction.
  • Document all customer interactions accurately in the CRM system for follow-up and future reference.
  • Collaborate with technical support and product teams to enhance user experience and service delivery.
  • Stay informed on social media trends and updates to provide relevant and accurate information to users.

Requirements

Job Skills

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Finnish Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the retail industry. This role is ideal for individuals who have a passion for customer interaction and excellence in service. You will play a crucial role in assisting customers with their inquiries related to retail products and services while delivering exceptional customer service in Finnish.


Key Responsibilities

  • Manage customer inquiries regarding retail products, orders, and services via phone, email, and chat in Finnish.
  • Provide detailed information on product availability, pricing, and promotions.
  • Assist customers with order processing, returns, and exchanges.
  • Resolve customer complaints and issues with a friendly and professional approach.
  • Document customer interactions accurately in the CRM system for future reference.
  • Collaborate with other departments to enhance customer satisfaction and streamline processes.
  • Stay updated on product knowledge and retail trends to provide exceptional service.

Requirements

Job Skills

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Finnish Speaking Customer Service for Renewable Energy industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a unique opportunity for Finnish Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainability and desire to contribute to a greener future. As a customer service representative, you will support clients and stakeholders in navigating our renewable energy solutions while providing exceptional service in Finnish.


Key Responsibilities

  • Manage customer inquiries regarding renewable energy products and services via phone, email, and chat in Finnish.
  • Provide accurate information on service offerings, energy savings opportunities, and installation processes.
  • Assist customers with account management, including service updates and maintenance queries.
  • Resolve customer issues efficiently, ensuring a high level of satisfaction.
  • Document all customer interactions in the CRM system, maintaining accurate records.
  • Collaborate with technical and sales teams to ensure seamless service delivery.
  • Stay updated on industry trends and new technologies in renewable energy.

Requirements

Job Skills

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Finnish Speaking Customer Service for Pharmaceuticals industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who have a keen interest in healthcare and pharmaceuticals and possess a strong commitment to customer service excellence. As a key member of our customer service team, you will assist clients and healthcare professionals in accessing essential information and support in Finnish.


Key Responsibilities

  • Manage customer inquiries related to pharmaceutical products, services, and regulations via phone, email, and live chat in Finnish.
  • Provide accurate and timely information regarding product usage, side effects, and prescribed treatments.
  • Assist healthcare professionals and patients with order processing, account management, and service-related inquiries.
  • Resolve customer complaints and issues effectively while ensuring compliance with industry regulations.
  • Document all customer interactions and maintain detailed records in the CRM system for quality assurance.
  • Collaborate with internal teams, including sales and logistics, to enhance customer support and satisfaction.
  • Stay informed about pharmaceutical developments and company offerings to deliver relevant information to customers.

Requirements

Job Skills

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Finnish Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for Finnish Speaking Customer Service Representatives in the Media & Entertainment industry. This position is perfect for individuals who are passionate about media and entertainment and are dedicated to providing exceptional customer support. In this role, you will assist customers with inquiries related to media services, streaming platforms, and entertainment content, all while communicating in Finnish.


Key Responsibilities

  • Handle customer inquiries related to media and entertainment services via phone, email, and chat in Finnish.
  • Provide information about subscriptions, content availability, and account management.
  • Assist customers with troubleshooting issues, including streaming problems and account access.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with internal teams to escalate and resolve any complex issues.
  • Stay updated on the latest trends in media, entertainment, and technology to better assist customers.

Requirements

Job Skills

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Finnish Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an excellent opportunity for Finnish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and want to provide top-notch support to customers while utilizing their language skills. You will be instrumental in ensuring that clients receive the assistance they need in Finnish, enhancing their overall experience in the logistics sector.


Key Responsibilities

  • Manage customer inquiries regarding logistics services, shipments, and supply chain solutions via phone, email, and chat in Finnish.
  • Assist customers with order tracking, logistics options, and any necessary adjustments to their shipments.
  • Provide detailed information on shipping procedures, delivery times, and service offerings.
  • Resolve customer concerns and issues promptly, maintaining a high level of satisfaction.
  • Document all customer interactions accurately in the CRM system to ensure proper follow-up.
  • Collaborate with internal teams to improve service delivery and streamline operations.
  • Keep updated on industry trends and company services to provide relevant information to customers.

Requirements

Job Skills

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Finnish Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and customer service. As a representative, you will assist clients in Finnish with inquiries related to accommodations, travel plans, and tourism services, ensuring that they receive a memorable experience.


Key Responsibilities

  • Manage customer inquiries regarding hotel bookings, travel arrangements, and local tourism experiences via phone, email, and live chat in Finnish.
  • Provide detailed information on services, promotions, and travel guidelines.
  • Assist customers with reservation adjustments, cancellations, and special requests.
  • Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
  • Document all customer interactions accurately in the CRM system for future support reference.
  • Collaborate with various partners to streamline services and enhance customer experiences.
  • Stay updated on travel trends, destinations, and company services to provide relevant information.

Requirements

Job Skills

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Finnish Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opportunity for Finnish Speaking Customer Service Representatives in the healthcare industry. This role is ideal for individuals who are passionate about providing excellent customer support and are dedicated to helping others in their healthcare journey. In this position, you will assist patients and clients with inquiries regarding healthcare services, insurance, and appointments, all while communicating effectively in Finnish.


Key Responsibilities

  • Respond to customer inquiries related to healthcare services, appointment scheduling, and insurance details via phone, email, and chat in Finnish.
  • Provide clear information about services, medical procedures, and patient rights.
  • Assist patients with registration, account management, and resolving any concerns or issues.
  • Maintain accurate records of customer interactions in our CRM system.
  • Collaborate with healthcare professionals to ensure prompt resolution of patient requests and concerns.
  • Stay informed about healthcare policies, programs, and services to enhance customer interactions.

Requirements

Job Skills

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