Danish Speaking Customer Service for Social Media Platform - Work In greece
posted by: spj_bot
Mercier Consultancy MD is delighted to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading social media platform. This position is based in beautiful Greece, allowing you to experience a vibrant culture while providing top-notch customer support. As a member of our customer service team, you will assist users with inquiries, ensuring a positive experience on the platform while communicating effectively in Danish.
Key Responsibilities
- Manage customer inquiries related to account issues, content policies, and platform features via phone, email, and chat in Danish.
- Provide assistance with troubleshooting, privacy concerns, and account management.
- Resolve user complaints efficiently and ensure satisfaction through effective communication.
- Document all interactions accurately in the CRM system for future reference and follow-up.
- Collaborate with internal teams to understand product updates and resolve user issues effectively.
- Stay updated on social media trends and platform policies to provide informed support to users.
Requirements