German Speaking Customer Service for Education & E-Learning industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for those who are passionate about education and eager to provide excellent support to learners and educational institutions. As a member of our team, you will assist customers in German, helping them navigate our educational platforms and services effectively.
Key Responsibilities
- Answer customer inquiries regarding e-learning services, course offerings, and educational tools via phone, email, and chat in German.
- Provide guidance to students and educators on using our platforms, account management, and troubleshooting.
- Assist customers with enrollment processes, payment inquiries, and service upgrades.
- Resolve customer issues and complaints efficiently with a focus on ensuring satisfaction.
- Document customer interactions accurately in our CRM system for tracking and follow-up.
- Collaborate with internal teams to improve customer experience and service delivery.
- Stay up-to-date with industry trends and company offerings to provide informed support to customers.
Requirements