communication

Italian Speaking Customer Service for Retail industry

posted by: spj_bot

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the retail industry! This role is ideal for individuals who are enthusiastic about customer interaction and possess a strong passion for retail products and services. As a customer service representative, you will assist customers in their shopping experiences, providing knowledgeable and friendly support in Italian.


Key Responsibilities

  • Respond to customer inquiries related to retail products, orders, and store policies via phone, email, and live chat in Italian.
  • Offer guidance and recommendations based on customer needs and preferences.
  • Assist customers with order processing, returns, and exchanges efficiently.
  • Resolve customer complaints and issues with professionalism and empathy.
  • Document all interactions accurately within the customer management system.
  • Collaborate with other team members to improve service delivery and customer satisfaction.
  • Stay updated on retail product offerings, promotions, and industry trends.

Requirements

Job Skills

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Italian Speaking Customer Service for Media & Entertainment industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the vibrant Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about music, film, and television, and committed to providing outstanding support to our clients. In this role, you will assist customers with inquiries related to media products and services, ensuring an exceptional user experience.


Key Responsibilities

  • Respond to customer inquiries about media and entertainment products, services, and subscriptions via phone, email, and chat in Italian.
  • Provide detailed information regarding content offerings, billing inquiries, and account management.
  • Assist customers in troubleshooting issues related to service access and functionality.
  • Document customer interactions accurately and manage follow-ups as needed.
  • Collaborate with internal teams to enhance service delivery and resolve any customer issues.
  • Stay informed about new releases, promotions, and trends within the media & entertainment sector.

Requirements

Job Skills

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Italian Speaking Customer Service for Hospitality & Tourism industry

posted by: spj_bot

Mercier Consultancy MD is excited to launch an opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and customer service excellence. In this position, you will be the first point of contact for guests and clients, providing them with the information and assistance they need to enhance their travel experiences.


Key Responsibilities

  • Handle customer inquiries regarding travel services, bookings, and accommodations via phone, email, and chat in Italian.
  • Provide detailed information about destinations, travel arrangements, and local attractions.
  • Assist customers with reservations, changes, and cancellations while ensuring a seamless experience.
  • Resolve complaints and issues in a timely and effective manner to ensure customer satisfaction.
  • Document all customer interactions accurately and maintain an organized database for future reference.
  • Collaborate with team members and various departments to ensure high-quality service delivery.
  • Stay updated on hospitality and tourism trends to provide relevant insights to clients.

Requirements

Job Skills

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Italian Speaking Customer Service for Healthcare industry

posted by: spj_bot

Mercier Consultancy MD is excited to present a unique opportunity for Italian Speaking Customer Service Representatives within the healthcare industry. This role is perfect for individuals who are passionate about providing assistance to patients and healthcare providers, ensuring a smooth experience in navigating healthcare services. As a customer service representative, you will leverage your fluency in Italian to support clients effectively and compassionately.


Key Responsibilities

  • Respond to patient and provider inquiries about healthcare services, insurance options, and treatment processes via phone, email, and chat in Italian.
  • Assist patients with appointment scheduling, billing questions, and general healthcare information.
  • Resolve issues efficiently, providing empathetic support and guidance.
  • Accurately document all interactions and maintain detailed records in the system.
  • Collaborate with healthcare professionals to provide timely and accurate information to clients.
  • Stay updated on healthcare policy changes and service offerings to ensure customers have access to the latest information.

Requirements

Job Skills

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Italian Speaking Customer Service for Government & Public Sector industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce a new opportunity for Italian Speaking Customer Service Representatives in the Government & Public Sector industry. This role is perfect for individuals who are passionate about public service and enjoy assisting citizens with their inquiries. You will be a key point of contact for the public, providing accurate information and support regarding various government services in Italian.


Key Responsibilities

  • Manage inquiries from the public regarding government services, policies, and programs via phone, email, and chat in Italian.
  • Provide accurate and timely information to citizens while ensuring a professional and friendly communication style.
  • Assist in resolving issues and direct inquiries to the appropriate departments as needed.
  • Document all customer interactions in the CRM system to maintain accurate records.
  • Collaborate with public sector teams to enhance service delivery and customer satisfaction.
  • Stay up-to-date on government initiatives and policies to provide relevant information.

Requirements

Job Skills

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Italian Speaking Customer Service for Food & Beverage industry

posted by: spj_bot

Mercier Consultancy MD is delighted to announce a vacancy for Italian Speaking Customer Service Representatives in the Food & Beverage industry. This is a fantastic opportunity for individuals who are passionate about food and drink and have a talent for providing exceptional customer service. In this role, you will engage with customers, helping them with inquiries related to products, services, and orders while communicating effectively in Italian.


Key Responsibilities

  • Handle customer inquiries related to food and beverage products, orders, and services via phone, email, and live chat in Italian.
  • Provide detailed product information, including ingredients, nutritional information, and preparation methods.
  • Assist with order placement, modifications, and issue resolutions, ensuring customer satisfaction.
  • Document all customer interactions accurately and efficiently in our CRM system.
  • Collaborate with internal teams to ensure smooth coordination and fulfillment of customer requests.
  • Stay informed about industry trends and product offerings to provide knowledgeable assistance.

Requirements

Job Skills

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Italian Speaking Customer Service for Energy (Oil & Gas) industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role is perfect for individuals who are enthusiastic about energy solutions and possess a strong dedication to providing exceptional customer support. In this role, you will be the primary point of contact for clients seeking assistance related to Oil & Gas services, ensuring they receive prompt and accurate information.


Key Responsibilities

  • Manage customer inquiries related to Oil & Gas products and services via phone, email, and chat in Italian.
  • Provide detailed information on service options, pricing, and company policies.
  • Assist customers with troubleshooting service issues and account management.
  • Document customer interactions accurately, ensuring accurate record-keeping.
  • Collaborate with technical teams to resolve customer issues efficiently.
  • Stay updated on energy sector developments and product offerings to enhance customer support.

Requirements

Job Skills

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Italian Speaking Customer Service for Construction industry

posted by: spj_bot

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives in the construction industry. This role is perfect for individuals who are passionate about customer service and have an interest in the construction sector. As a member of our team, you will assist clients with their inquiries, providing them with the support they need while communicating effectively in Italian.


Key Responsibilities

  • Manage customer inquiries related to construction services, product specifications, and project timelines via phone, email, and chat in Italian.
  • Provide accurate information on service offerings, pricing, and company policies.
  • Assist clients in resolving any issues or concerns related to their construction projects.
  • Document all customer interactions and maintain detailed records for future reference.
  • Collaborate with project managers and technical teams to ensure customer needs are met.
  • Stay updated on the latest industry developments and company offerings.

Requirements

Job Skills

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French Speaking Customer Service for Transportation (Rail, Shipping, etc.) indus

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is ideal for individuals who are passionate about providing exceptional service and have a strong interest in transportation solutions. As a representative, you will engage with customers and assist them in navigating their transportation needs while communicating effectively in French.


Key Responsibilities

  • Manage customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in French.
  • Provide accurate information on shipping options, delivery timelines, and service policies.
  • Assist customers with the booking process, changes, and cancellations of services.
  • Resolve any issues or complaints in a timely and professional manner.
  • Document customer interactions accurately in our CRM system for future reference.
  • Collaborate with operational teams to provide real-time information to customers.
  • Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Job Skills

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French Speaking Customer Service for Social Media industry

posted by: spj_bot

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the vibrant Social Media industry. This is a fantastic opportunity for individuals who are passionate about social media and dedicated to providing exceptional support to users while communicating in French. As part of our team, you will engage with customers, address their inquiries, and help enhance their experience on various social media platforms.


Key Responsibilities

  • Manage customer inquiries related to social media functionalities, account management, and troubleshooting via phone, email, and chat in French.
  • Provide users with guidance on best practices for utilizing social media features effectively.
  • Resolve issues related to account access, content moderation, and privacy inquiries.
  • Document customer interactions accurately and ensure follow-up where necessary.
  • Collaborate closely with the social media team to relay user feedback and improve service offerings.
  • Stay updated on social media trends, policies, and features to assist users efficiently.

Requirements

Job Skills

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