Mercier Consultancy MD is seeking a dedicated Swedish Customer Support Representative specializing in E-commerce to join our dynamic team in Athens. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer service in the e-commerce sector. As a key member of our customer support team, you will engage with Swedish-speaking customers, ensuring their inquiries and issues are addressed promptly and effectively.

Key Responsibilities

• Provide top-notch customer support to Swedish-speaking clients across multiple platforms, including phone, email, and chat.
• Support customers with e-commerce operations, including order inquiries, product details, and account management.
• Quickly resolve customer concerns while ensuring a positive experience.
• Record customer interactions and feedback, contributing to our ongoing improvement initiatives.
• Collaborate with other departments to manage and resolve intricate issues when needed.
• Keep informed about product updates, promotions, and changes in company policy.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Norwegian Technical Support Specialist within the car industry, located in vibrant Athens, Greece. This role is perfect for tech-savvy individuals who are passionate about automobiles and delight in helping customers navigate technical challenges. You will play a crucial role in providing exceptional support to Norwegian-speaking clients and ensuring they have a seamless experience with our products.

Key Responsibilities

• Assist Norwegian-speaking customers with technical inquiries related to automotive products and services through phone, email, and chat.
• Diagnose and troubleshoot technical issues, providing timely and effective solutions.
• Educate customers on product features and functionalities to enhance their usage and experience.
• Maintain accurate records of customer interactions and technical issues in the support system.
• Collaborate with the technical team to resolve more complex issues and improve product offerings.
• Stay informed about the latest automotive technologies and industry trends to provide informed guidance to customers.

Requirements

Elevate your career with Mercier Consultancy MD as an Italian Support Specialist for a popular social media platform based in Athens! This exciting opportunity allows you to assist Italian-speaking users, helping them navigate the platform and enhance their online experience. Your role will be pivotal in maintaining user satisfaction and fostering a positive community atmosphere.

Your Role

As an Italian Support Specialist, you will provide exceptional customer service to users by addressing their inquiries related to the social media platform. Using your excellent communication skills, you will guide users through various platform features and troubleshoot their concerns.

Key Responsibilities

• Respond to user inquiries in Italian via multiple channels including chat, email, and social media.
• Assist users with account management, troubleshooting, and platform features.
• Monitor user feedback and provide insights to improve the overall user experience.
• Collaborate with other support teams to resolve complex issues efficiently.
• Maintain comprehensive records of user interactions and resolutions.
• Stay updated on platform changes and updates to provide accurate information to users.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a renowned Financial Services Company based in Greece. This role is ideal for individuals who are passionate about finance and dedicated to delivering exceptional customer service. As a representative, you will engage with clients in Italian, assisting them with inquiries related to financial products, services, and transactions.

Key Responsibilities

• Manage incoming customer inquiries related to financial services, including account management, investment options, and general banking queries via phone, email, and chat in Italian.
• Provide accurate information about financial products, promotions, and compliance requirements.
• Assist customers with issue resolution, transactions, and account-related questions.
• Document all customer interactions and inquiries accurately in the CRM system for record-keeping.
• Collaborate with internal teams to improve service delivery and client satisfaction.
• Stay informed about financial market trends and company offerings to provide relevant advice to customers.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for a German Speaking Sales Development Representative to join our team in Athens. This role is ideal for motivated individuals who are eager to develop their sales career in a dynamic environment. As a Sales Development Representative, you will be crucial in building relationships with potential clients and expanding our market presence in the German-speaking regions.

Key Responsibilities

• Conduct outreach to potential German-speaking clients through phone calls, emails, and social media to generate leads.
• Qualify prospects by understanding their needs and presenting appropriate solutions.
• Maintain accurate records of sales activities and client interactions in our CRM system.
• Collaborate with the sales and marketing teams to refine lead generation strategies and improve overall outreach effectiveness.
• Research industry trends and market developments to effectively communicate with potential clients.
• Achieve and exceed lead generation and qualification targets to support the overall sales goals.

Requirements

If you are a German speaker looking for an exciting opportunity in Greece, Mercier Consultancy MD is thrilled to offer positions that come with a fully paid relocation package! Join our dedicated team where you can utilize your language skills while experiencing the rich culture and lifestyle of Greece. This role will provide you with the platform to thrive in a professional environment, contributing significantly to our operations.

Key Responsibilities

• Communicate efficiently in German with clients and team members, addressing inquiries and providing effective solutions.
• Engage with customers to understand their needs and deliver tailored support to ensure satisfaction.
• Document all client interactions accurately and input data into our CRM system for comprehensive tracking.
• Collaborate with diverse teams to improve and streamline customer service processes.
• Stay informed about industry trends and company offerings to provide up-to-date information.
• Participate in training and development programs to enhance skills and professional growth.

Requirements

Mercier Consultancy Global invites you to be part of our dynamic team as a German Speaking Customer Support Specialist for a leading gaming company in Athens. This exciting opportunity is perfect for passionate individuals who are fluent in German and have a strong interest in the gaming industry. In this role, you will provide top-notch customer support to gamers, ensuring they have the best experience possible with our client's products.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through various communication channels, including chat, email, and phone.
• Assist customers in troubleshooting issues with their gaming accounts and provide solutions in a timely manner.
• Guide users on game features, in-game purchases, and account management.
• Document customer interactions and feedback to assist in improving service quality.
• Collaborate with internal teams to escalate complex issues and ensure resolution.
• Stay updated on current games and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is on the lookout for a passionate German Customer Support Consultant to join our dynamic team in Athens, supporting a leading telecommunications company. In this role, you will have the opportunity to help German-speaking customers navigate their telecommunications needs, ensuring they receive the best possible service every day.

Key Responsibilities

• Deliver top-notch customer support to German-speaking clients via various channels including phone, email, and chat.
• Assist customers with inquiries related to telecommunications services, billing, account issues, and technical support.
• Troubleshoot problems effectively and provide solutions in a timely manner.
• Document customer interactions comprehensively for follow-up and quality assurance.
• Collaborate with technical teams to resolve complex issues and provide a seamless customer experience.
• Stay updated on the latest products, services, and promotions to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Client Service Consultant with an esteemed international airline, based in beautiful Athens. This role offers a unique opportunity for professionals looking to enhance their careers in a dynamic environment within the travel industry.

As a German Client Service Consultant, you will be pivotal in providing exceptional support to our German-speaking customers. Your expertise will help ensure that clients receive the highest standard of service throughout their travel experience.

Key Responsibilities:

• Assist German-speaking clients with inquiries related to flight bookings, reservations, and travel services via phone, email, and chat.
• Provide accurate information regarding flight schedules, fares, and travel policies to facilitate informed decision-making.
• Resolve customer issues and concerns efficiently, maintaining high levels of customer satisfaction.
• Document all client interactions accurately in our CRM system for comprehensive service tracking.
• Collaborate with various departments to address and resolve client requests swiftly.

Requirements

Mercier Consultancy MD is seeking a dedicated French Speaking Car Rental Agent to join our team in Athens. In this role, you will provide exceptional service to our French-speaking customers, assisting them with their car rental needs and ensuring a seamless experience.

Responsibilities

• Assist French-speaking customers by providing timely and comprehensive information related to car rental services.
• Handle reservations, modifications, and cancellations in a professional manner.
• Address customer inquiries and concerns, ensuring prompt and effective resolution to enhance customer satisfaction.
• Conduct vehicle inspections and explain rental agreements, ensuring customers understand terms and conditions.
• Collaborate with the operations team to ensure fleet availability and maintain high service standards.
• Stay updated on promotions, policies, and vehicle features to provide informed recommendations to customers.

Requirements