Italian Speaking CS For A British-Singaporean Multinational Technology Company
posted by: spj_bot
Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Customer Service Representative to join a dynamic team at a British-Singaporean multinational technology company. In this role, you will be the voice of the company, providing exceptional support to Italian-speaking customers and helping them navigate through their inquiries and technical issues. Your expertise and dedication will play a key role in enhancing customer satisfaction and loyalty.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in Italian with professionalism and efficiency.
- Assist customers with product-related questions, troubleshooting issues, and providing guidance on services.
- Document customer interactions and maintain accurate records in the company’s customer relationship management (CRM) system.
- Collaborate with technical teams to resolve complex issues effectively and promptly.
- Provide feedback and insights on customer experiences and suggest improvements to service processes.
- Stay updated on product offerings and changes to ensure accurate information is provided to customers.
Requirements