Spanish Speaking Customer Service for Fashion industry - Greece
posted by: spj_bot
Mercier Consultancy MD is delighted to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Fashion industry, tailored for our operations in Greece. This role is ideal for individuals passionate about fashion and committed to providing exceptional customer service. As a representative, you will engage with customers in Spanish, assisting them with their inquiries regarding our fashion products and ensuring a stylish shopping experience.
Key Responsibilities
- Handle customer inquiries related to fashion products, orders, and returns via phone, email, and live chat in Spanish.
- Provide guidance on sizing, style recommendations, and product availability.
- Assist customers with order processing, payment issues, and shipping information.
- Resolve customer complaints and issues promptly and effectively, ensuring a positive experience.
- Document all customer interactions accurately to maintain comprehensive records.
- Collaborate with the merchandising and logistics teams to enhance the customer experience.
- Stay updated on current fashion trends and product knowledge to provide informed assistance.
Requirements