support operations

ERP HCM Support Senior Manager

posted by: spj_bot

Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services.

Roles and Responsibilities:

  • Lead and manage the ERP/HCM L1 support operations.
  • Develop and implement support frameworks and processes.
  • Collaborate with global stakeholders to align support strategies with business objectives.
  • Oversee the resolution of complex support issues and escalations.
  • Ensure compliance with global support standards and practices.
  • Manage a team of support professionals, providing guidance and support.
  • Monitor and report on the effectiveness of support operations.
  • Drive continuous improvement in support processes and systems.

Key Deliverables:

  • Successful implementation of support frameworks and processes.
  • High stakeholder satisfaction and engagement.
  • Efficient resolution of support issues and escalations.
  • Regular reports on support operations and their impact.

Key Functional and Operational Skills:

Job Skills

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Telematics Customer Support Lead - (Remote - US)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Telematics Customer Support Lead in the United States.

We are seeking a driven and experienced Telematics Customer Support Lead to join a high-impact team responsible for delivering an outstanding customer experience. In this role, you will take ownership of support operations for an advanced telematics platform, ensuring fast and effective resolution of issues, building scalable support processes, and driving key performance metrics. You'll act as a subject matter expert for both internal and external stakeholders and work cross-functionally to help optimize the platform's success in multiple industries including trucking, rail, and cold chain logistics.

Accountabilities:

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