About the Role:

The Senior Analyst for Learning Administration handles the administration of learning programs and systems. This role ensures accurate and timely data entry, coordinates learning events, and provides administrative support to the learning and development team.

Key Responsibilities:

• Handle the administration of learning programs and systems.
• Ensure accurate and timely data entry in learning management systems.
• Coordinate with stakeholders to schedule and organize learning events.
• Monitor and track learner progress and completion.
• Provide administrative support to the learning and development team.
• Generate reports on learning activities and outcomes.
• Address learner queries and provide assistance as needed.

Key Functional and Operational Skills:

• Strong administrative and organizational skills.
• Effective communication and customer service skills.
• Knowledge of learning administration processes.
• Proficiency in Oracle or SuccessFactors HCM.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.

Deliverables:

This role is responsible for managing global performance management operations within the Shared Service Centre. This role ensures accurate and timely data entry, coordinates performance management events, and provides administrative support to the performance management team.

Roles & Responsibilities

• Handle the administration of performance management programs and systems.
• Ensure accurate and timely data entry in performance management systems.
• Coordinate with stakeholders to schedule and organize performance management events.
• Monitor and track employee performance progress and completion.
• Provide administrative support to the performance management team.
• Generate reports on performance management activities and outcomes.
• Address employee queries and provide assistance as needed.

Key Deliverables:

• Efficient and accurate performance management administration.
• Timely scheduling and organization of performance management events.
• Positive employee feedback and engagement.
• Timely and accurate reporting on performance management activities.

Key Functional and Operational Skills:

Overview of the Role: The Senior Specialist for ERP HCM Support handles the administration of ERP/HCM L1 support services. This role ensures accurate and timely resolution of support issues, coordinates support activities, and provides administrative support to the support team.

Roles and Responsibilities:

• Handle the administration of ERP/HCM L1 support services.
• Ensure accurate and timely resolution of support issues.
• Coordinate with stakeholders to schedule and organize support activities.
• Monitor and track support requests and resolutions.
• Provide administrative support to the support team.
• Generate reports on support activities and outcomes.
• Address user queries and provide assistance as needed.

Key Deliverables:

• Efficient and accurate support administration.
• Timely resolution of support issues.
• Positive feedback from users and stakeholders.
• Accurate and comprehensive reporting on support activities.

Key Functional and Operational Skills:

Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services.

Roles and Responsibilities:

• Lead and manage the ERP/HCM L1 support operations.
• Develop and implement support frameworks and processes.
• Collaborate with global stakeholders to align support strategies with business objectives.
• Oversee the resolution of complex support issues and escalations.
• Ensure compliance with global support standards and practices.
• Manage a team of support professionals, providing guidance and support.
• Monitor and report on the effectiveness of support operations.
• Drive continuous improvement in support processes and systems.

Key Deliverables:

• Successful implementation of support frameworks and processes.
• High stakeholder satisfaction and engagement.
• Efficient resolution of support issues and escalations.
• Regular reports on support operations and their impact.

Key Functional and Operational Skills: