We are seeking an experienced Local Clinical Project Manager to oversee and coordinate clinical activities at the local level within a pharmaceutical environment.
The role involves managing operational aspects of clinical trials, ensuring compliance with regulatory requirements, and acting as the primary interface between local stakeholders, investigators, vendors, and global teams.

This position requires strong autonomy, rigor, and excellent communication skills, with the ability to navigate cross‑functional environments.

Key Responsibilities :

1. Local Study Management

• Lead and coordinate clinical trial activities at the local level from start‑up to close‑out.
• Ensure local execution of global study plans in alignment with timelines and quality standards.
• Serve as the key point of contact for local investigational sites and regional stakeholders.

2. Regulatory & Compliance Oversight

• Ensure that clinical trial activities comply with local regulations, ICH‑GCP, and internal SOPs.
• Coordinate local submissions to competent authorities and ethics committees when required.
• Monitor adherence to regulatory timelines and manage any corrective actions.

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

A company specialized in infant nutrition is currently conducting several Phase III clinical studies evaluating the efficacy and tolerability of formulations based on natural ingredients.

To support this growing clinical activity, the organization is seeking an Clinical Research Associate capable of coordinating clinical studies and ensuring strict operational and regulatory compliance.

Main Responsibilities

1. Study Documentation & Preparation

• Contribute to writing the study synopsis, protocol, and all study‑related documents (CRF, patient information sheet, informed consent form, safety reports, clinical reports).
• Prepare and supervise regulatory submissions to competent authorities (ANSM, CPP, CNOM, and international equivalents).

2. Clinical Study Conduct

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to outsourcing activities in Bioanalysis and Biomarker research. You will play a critical part in ensuring high-quality standards in clinical trials while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Mercier Consultancy MD is seeking passionate and motivated individuals to join our team as French Speaking Customer Support Representatives in Sofia. This role offers an exciting opportunity for candidates who are fluent in French and are looking to contribute to a vibrant work environment while providing excellent customer service. As a key member of our support team, you will assist our French-speaking clients and ensure they receive the highest level of support.

Responsibilities

• Engage with customers in French to address inquiries and provide information about our products and services.
• Resolve customer issues through effective troubleshooting and follow-up procedures.
• Document customer interactions and ensure a high level of accuracy in record-keeping.
• Collaborate with internal teams to enhance the overall customer experience.
• Stay updated on product knowledge and service offerings to provide informed support.
• Contribute to team projects and initiatives aimed at improving customer satisfaction.

Requirements

Mercier Consultancy MD is looking for enthusiastic and dedicated individuals to join our team as French Speaking Customer Support Representatives in Sofia. In this role, you will be at the forefront of our customer service operations, engaging with French-speaking clients to provide them with exceptional support and assistance. This is a fantastic opportunity for those who thrive in a collaborative environment and are eager to contribute to customer satisfaction and loyalty.

Responsibilities

• Deliver outstanding customer service to our French-speaking clientele via phone, email, and chat.
• Address inquiries and provide information about our products and services effectively.
• Assist in troubleshooting and resolving customer issues in a timely manner.
• Maintain comprehensive records of customer interactions and feedback.
• Collaborate with various teams to enhance customer experience and streamline processes.
• Stay informed on product updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce openings for French Speaking Customer Support Representatives in Sofia. This role is ideal for individuals who are passionate about customer service and enjoy assisting clients in their native language. You will play a crucial role in fostering positive relationships with French-speaking customers, ensuring they receive exceptional support throughout their experience with our services.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients through various communication channels including phone, email, and live chat.
• Assist customers with inquiries regarding product details, order statuses, and account management.
• Resolve customer complaints and issues efficiently, contributing to overall customer satisfaction.
• Maintain accurate records of customer interactions and follow up as required.
• Work collaboratively with other teams to address and resolve complex customer queries.
• Stay updated on product knowledge and changes to ensure accurate information is provided to customers.

Requirements

Senior Compliance Officer

Location: Luxembourg

On-Site | Full-time

Compensation: €80K - €120K

Our client is a leading, regulated cryptocurrency exchange with a significant global presence across Asia, Europe, and the United States. As one of the first digital asset platforms to secure licenses to operate in multiple major jurisdictions simultaneously, the organization operates as a financial institution licensed by the Luxembourg Ministry of Finance and is regulated by the CSSF.

Our client is seeking an experienced and enthusiastic Senior Compliance Officer to join the team in Luxembourg City. This is a critical second-line-of-defense role that offers the opportunity to collaborate on unique projects and product launches within the rapidly evolving crypto landscape. The successful candidate will support the EU Head of Compliance in ensuring that adequate financial crime and consumer protection oversight mechanisms are in place, while performing rigorous compliance testing and monitoring.

Key Responsibilities

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, with the exciting option of paid relocation to the beautiful country of Greece. This role is tailored for those who are enthusiastic about customer service and are eager to assist French-speaking clients with their travel and booking inquiries, ensuring a pleasant and seamless experience.

Responsibilities

• Provide exceptional customer support to French-speaking clients through various channels including phone, email, and live chat.
• Assist customers with the booking process, including making, modifying, and canceling reservations.
• Troubleshoot any booking-related issues and offer effective solutions to enhance customer satisfaction.
• Ensure accurate documentation of all customer interactions in the CRM system for ongoing support and improvement.
• Work collaboratively with other departments to resolve complex customer issues promptly.
• Stay informed on company services, policies, and promotions to provide accurate advice and information to customers.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for French Speaking professionals looking to work in Bulgaria. This position is based in the vibrant city of Sofia, with fully paid relocation to ensure a smooth transition. As part of our team, you will engage with French-speaking clients and provide exceptional support in various roles tailored to your expertise.

Key Responsibilities

• Communicate effectively with French-speaking clients through various channels (phone, email, chat).
• Assist clients with inquiries, ensuring their needs are met with professionalism and efficiency.
• Provide information about products or services, helping clients to navigate their options.
• Support day-to-day operations and collaborate with team members to enhance customer experience.
• Maintain up-to-date knowledge of company offerings and market trends relevant to French-speaking clients.
• Document client interactions and manage records effectively for teamwork and reporting purposes.

Requirements

Mercier Consultancy MD is excited to offer a position for a French/English Travel Advisor for Booking.com, located in the beautiful city of Athens. In this role, you will assist customers in planning their travel experiences by providing exceptional service in both French and English. If you are passionate about travel and customer service, we want to hear from you!

Key Responsibilities

• Provide high-quality support to customers in French and English regarding their travel inquiries and bookings.
• Assist clients with finding suitable accommodations and travel arrangements based on their preferences and needs.
• Handle reservations, changes, and cancellations efficiently to ensure a positive customer experience.
• Resolve any issues or complaints professionally, maintaining a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to enhance service quality and ensure clients receive the best possible assistance.
• Stay informed about the latest travel trends and company offerings to provide relevant advice to clients.

Requirements