Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company, with the unique chance to work in Greece. This role is perfect for individuals who are passionate about finance and technology and are dedicated to providing exceptional customer service. In this position, you will support clients with their inquiries regarding financial services and products, ensuring effective communication in Polish.

Key Responsibilities

• Manage customer inquiries related to financial services, accounts, and transactions via phone, email, and chat in Polish.
• Provide detailed information on products, account management, and investment options.
• Assist customers with account setup, troubleshooting, and service-related inquiries.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up.
• Collaborate with internal teams to enhance customer support processes and services.
• Stay informed about fintech trends, product offerings, and regulatory changes to provide up-to-date advice to customers.

Requirements

Tiger Analytics is looking for experienced Data Scientists to join our fast-growing advanced analytics consulting firm. Our consultants bring deep expertise in Data Science, Machine Learning and AI. We are the trusted analytics partner for multiple Fortune 500 companies, enabling them to generate business value from data. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner. We are looking for top-notch talent as we continue to build the best global analytics consulting team in the world.

As a Senior Data Scientist with strong expertise in graph theory and advanced data processing to join our Supply Chain Analytics team. We are seeking a Senior Data Scientist (GenAI) to lead LLM model development for AML/Risk use cases. This role will work closely with business stakeholders to translate AML and risk requirements into scalable GenAI/LLM-based solutions. You will have the opportunity to drive current and future strategy by leveraging your analytical skills as you ensure business value and communicate the results.

Key Responsibilities

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading Financial Services Company based in Greece. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional customer care. As a representative, you will assist clients in German, guiding them through their financial inquiries and ensuring a superior service experience.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
• Provide detailed information on banking options, investment services, and financial planning.
• Assist customers with technical issues, account access, and transaction inquiries.
• Resolve client complaints efficiently, ensuring their satisfaction and retention.
• Document all customer interactions thoroughly in our CRM system for tracking and follow-up.
• Collaborate with internal teams to ensure accurate information is provided and customer needs are met.
• Stay updated on financial industry trends to offer knowledgeable advice to clients.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives for a leading Finance Company based in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding support to clients. As a customer service representative, you will communicate with clients primarily in German, assisting them with their financial inquiries and ensuring a seamless customer experience.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
• Provide clear and accurate information about financial services, investment options, and regulations.
• Assist customers with account setup, modifications, and transaction inquiries.
• Resolve customer complaints and issues promptly while adhering to company policies.
• Accurately document all interactions and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to ensure the highest level of service delivery and client satisfaction.
• Stay informed on financial market trends and updates to effectively address customer concerns.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join a dynamic FinTech company based in Greece. This position is perfect for individuals who are passionate about the financial technology sector and are eager to provide exceptional service. As a customer service representative, you will assist clients with their inquiries and support them in navigating financial products and services in Italian.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Italian.
• Provide clear and accurate information to customers regarding account setups, transactions, and financial services.
• Assist with troubleshooting account-related issues and guide customers through the resolution process.
• Resolve customer complaints and inquiries with professionalism, aiming for high customer satisfaction.
• Document customer interactions and transactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical departments to address any issues impacting customer experience.
• Stay informed about industry trends and updates to provide valuable insights to customers.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for Dutch Speaking Customer Service Representatives at a leading FinTech company, offering the flexibility of remote work from Greece. This role is perfect for individuals passionate about financial technology and customer care. As part of our dedicated team, you will assist customers in navigating their inquiries and ensuring a seamless experience in Dutch.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and chat in Dutch.
• Provide clear and accurate information on account management, transactions, and platform features.
• Help customers troubleshoot issues and guide them through the use of financial technology tools.
• Resolve complaints and inquiries effectively, ensuring high levels of customer satisfaction.
• Accurately document all customer interactions in the CRM system for efficient follow-up.
• Collaborate with technical and financial teams to enhance service offerings and resolve customer issues.
• Stay informed about the latest developments in FinTech and regulatory changes to assist customers effectively.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Wallet Provider in Greece. This position is perfect for individuals who are passionate about technology and enjoy assisting customers in navigating digital financial services. You will provide exceptional support in Dutch, ensuring clients have a seamless experience with their digital wallet services.

Key Responsibilities

• Assist customers with inquiries related to digital wallet services, account management, and transactions via phone, email, and chat in Dutch.
• Provide detailed information about features, benefits, and security protocols to enhance customer understanding.
• Guide customers through troubleshooting and problem resolution with their digital wallets.
• Resolve customer complaints and issues promptly to maintain high levels of satisfaction.
• Document customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with technical teams to provide accurate solutions and support.
• Stay informed about the latest developments in digital payment solutions to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives for a leading Payment Solutions Provider based in Athens. This role is perfect for individuals who are dedicated to exceptional customer service and have a keen interest in payment technologies. In this position, you will assist clients in navigating their payment inquiries, providing support entirely in German.

Key Responsibilities

• Address customer inquiries related to payment solutions, transaction issues, and account management via phone, email, and live chat in German.
• Provide detailed information about our payment products and services, helping customers understand their options.
• Assist customers in troubleshooting transaction problems and resolving technical queries promptly.
• Document all interactions accurately in our CRM system to ensure effective follow-up.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay informed about industry trends and updates in payment solutions to provide current and relevant information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join a prominent FinTech company based in Greece. This role is perfect for individuals who have a strong interest in financial technology and are dedicated to providing exceptional customer support. You will assist customers in navigating our innovative financial products and services, ensuring a seamless experience in German.

Key Responsibilities

• Respond to customer inquiries related to FinTech solutions, account management, and service features through phone, email, and live chat in German.
• Educate customers on financial services, application processes, and compliance requirements.
• Assist customers with technical support and troubleshooting issues related to our platforms.
• Document customer interactions accurately in our CRM system and follow up on outstanding queries.
• Collaborate with technical and financial teams to ensure timely resolution of queries and complaints.
• Stay up-to-date with FinTech trends and product developments to provide informed guidance to clients.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: