customer support

Italian Customer Support Agent | Courier & Delivery Services - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is seeking a dedicated Italian Customer Support Agent to join our team in the Courier & Delivery Services sector. This remote position is based in Greece and offers the opportunity to assist our valued Italian-speaking clients while working from home. As a Customer Support Agent, you will play a crucial role in ensuring a seamless experience for customers utilizing our delivery services.


Key Responsibilities

  • Provide exceptional customer support to Italian-speaking clients via phone, email, and live chat platforms.
  • Assist customers with inquiries about courier services, delivery timelines, and package tracking.
  • Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
  • Document all customer interactions and resolutions in our CRM system for future reference.
  • Coordinate with logistics teams to manage customer expectations and address any service disruptions.
  • Stay up-to-date with service offerings and company policies to provide accurate information and support.

Requirements

Job Skills

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Italian Customer Care Agent | E-Commerce - Work Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e-commerce team. This position allows you to work remotely from anywhere in Greece, making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent, you will provide top-notch support to our Italian-speaking customers, ensuring their online shopping journey is smooth and enjoyable.


Key Responsibilities

  • Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service.
  • Assist customers with order placements, product questions, and service requests.
  • Maintain accurate records of customer interactions in our CRM system.
  • Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty.
  • Collaborate with various departments to address customer needs and enhance service delivery.
  • Stay updated on product knowledge, promotions, and changes to the e-commerce platform.

Requirements

Job Skills

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Italian Customer Advisors - Athens

posted by: spj_bot

Mercier Consultancy MD is excited to announce openings for Italian Customer Advisors in the vibrant city of Athens! We are seeking enthusiastic candidates who are passionate about customer service and want to engage with Italian-speaking clients. This role offers a fantastic opportunity to be part of a dynamic team dedicated to providing exceptional support.


Key Responsibilities

  • Provide outstanding customer support to Italian-speaking clients via phone, email, and chat.
  • Assist customers with product inquiries, service-related questions, and any issues they may encounter.
  • Troubleshoot customer complaints and deliver effective solutions to ensure satisfaction.
  • Document customer interactions and maintain accurate records in our CRM system.
  • Collaborate with other teams to relay customer feedback and help improve service processes.
  • Stay informed about company offerings and industry trends to provide knowledgeable assistance.

Requirements

Job Skills

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Italian Customer & Technical Support - Athens

posted by: spj_bot

Mercier Consultancy MD is looking for an enthusiastic Italian Customer & Technical Support Representative to join our team in Athens, Greece. This role is ideal for individuals who are passionate about customer service and have a knack for technical problem-solving. You will assist our Italian-speaking clients by addressing their inquiries and technical issues, ensuring they receive the best support during their experience with our products.


Key Responsibilities

  • Provide exceptional customer service and technical support to Italian-speaking clients via phone, email, and chat.
  • Troubleshoot and resolve inquiries related to products, services, and technical issues effectively.
  • Guide customers through processes and product functionalities, ensuring they have a clear understanding.
  • Maintain accurate documentation of customer interactions and resolutions within the support system.
  • Collaborate with cross-functional teams to identify recurring issues and contribute to improvements.
  • Stay current on product knowledge and industry updates to enhance support quality.

Requirements

Job Skills

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German Customer Consultant - Work Remote In Greece

posted by: spj_bot

Join Mercier Consultancy MD as a German Customer Consultant and enhance customer experiences in a fully remote role based in Greece! In this position, you will provide stellar support to our German-speaking clients, ensuring their inquiries are addressed promptly and efficiently. If you possess excellent communication skills and are passionate about delivering superior customer service, we would love to have you on our team!


Key Responsibilities

  • Deliver exceptional customer service to German-speaking clients through phone, email, and live chat.
  • Address inquiries regarding products, services, and account-related issues.
  • Effectively troubleshoot issues and provide solutions to ensure customer satisfaction.
  • Document customer interactions and feedback to enhance service quality.
  • Work collaboratively with internal teams to resolve customer issues promptly.
  • Stay updated on product offerings and industry trends to offer helpful assistance to customers.

Requirements

Job Skills

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German Client Care Consultant for a new online payment platform - Athens

posted by: spj_bot

Join Mercier Consultancy MD as a German Client Care Consultant for our innovative online payment platform, located in the vibrant city of Athens. In this role, you will be at the forefront of ensuring our German-speaking clients receive outstanding support and guidance as they engage with our cutting-edge payment solutions. We are seeking enthusiastic individuals who are eager to make a positive impact in the world of online payments.


Key Responsibilities

  • Deliver high-quality customer support to German-speaking clients via emails, phone calls, and live chats.
  • Facilitate client onboarding to ensure a smooth transition to our payment platform and address any initial queries.
  • Proactively identify issues and provide effective solutions to enhance the user experience.
  • Educate clients on the features and best practices of using the platform.
  • Maintain comprehensive records of client interactions and feedback for continuous improvement.
  • Work closely with internal teams to help develop and revise support materials tailored to our clients' needs.

Requirements

Job Skills

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French Customer Support for Jewelry company - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Customer Support Representative for a prestigious jewelry company, with the flexibility of working remotely from beautiful Greece. In this role, you will be the primary contact for our French-speaking clients, providing exceptional service and assistance related to our exclusive jewelry collections.


Key Responsibilities

  • Provide high-quality customer support to French-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding product details, orders, returns, and other service-related issues.
  • Resolve customer complaints and issues efficiently, ensuring a delightful customer experience.
  • Document all customer interactions thoroughly in our CRM system to support continual service improvement.
  • Collaborate with sales and logistics teams to ensure seamless order fulfillment and customer satisfaction.
  • Maintain up-to-date knowledge of jewelry products and industry trends to provide informed recommendations.

Requirements

Job Skills

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French Customer Advisor for High-End Home Appliances - Work Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is pleased to announce a remote opportunity for a French Customer Advisor specializing in High-End Home Appliances, with the flexibility to work from anywhere in Greece. If you have a keen interest in luxury home products and a passion for delivering outstanding customer service, we would love to hear from you!


Key Responsibilities

  • Provide top-tier customer support to French-speaking clients regarding high-end home appliances through phone, email, and chat communications.
  • Assist customers with product inquiries, order assistance, and service requests to ensure an exceptional experience.
  • Troubleshoot and resolve any issues or concerns customers may have effectively and efficiently.
  • Document all customer interactions accurately in our CRM system to maintain comprehensive records.
  • Collaborate with internal teams to share customer feedback and improve overall service quality.
  • Stay knowledgeable about our product range and industry trends to provide informed advice and support.

Requirements

Job Skills

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Dutch Inbound Sales Representative - Remote In Greece

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for a Dutch Inbound Sales Representative, working remotely from beautiful Greece. This position is ideal for individuals who are passionate about sales and customer service. In this role, you will be the first point of contact for potential customers, assisting them in making informed purchasing decisions.


Key Responsibilities

  • Manage incoming inquiries from Dutch-speaking customers via phone, email, and chat, providing prompt and professional assistance.
  • Understand customer needs and recommend suitable products or services.
  • Process orders and ensure all sales documentation is accurately completed.
  • Maintain customer records and document interactions in the CRM system.
  • Collaborate with other departments to resolve customer issues and provide exceptional support.
  • Achieve personal and team sales goals while fostering positive customer relationships.
  • Stay updated on product knowledge and market trends to effectively assist customers.

Requirements

Job Skills

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Dutch Customer Support Specialist - Remote In Greece

posted by: spj_bot

Join Mercier Consultancy MD as a Dutch Customer Support Specialist and enjoy the flexibility of working remotely from Greece. This role is perfect for individuals who are fluent in Dutch and have a strong desire to provide excellent customer service. As a key member of our support team, you will assist Dutch-speaking clients with their inquiries, ensuring they receive the timely and effective support they need.


Key Responsibilities

  • Deliver outstanding customer support to Dutch-speaking clients through various channels, including phone, email, and chat.
  • Help customers with inquiries, troubleshooting issues, and providing product information.
  • Accurately document customer interactions and maintain records for follow-up.
  • Collaborate with internal teams to resolve complex inquiries and enhance customer satisfaction.
  • Stay updated with product knowledge and service offerings to provide accurate support.
  • Engage in regular training sessions to improve your skills and knowledge.

Requirements

Job Skills

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