Mercier Consultancy MD is excited to announce an opening for a Greek Speaking Customer Service Agent at a prestigious financial company located in Athens. In this office-based role, you will be responsible for delivering outstanding support to our Greek-speaking clients, ensuring their needs are met with professionalism and efficiency.

Responsibilities

• Assist Greek-speaking customers in person and via phone, email, and chat, addressing inquiries related to financial products and services.
• Provide detailed information on account management, transactions, and service offerings.
• Handle customer complaints and resolve issues promptly to ensure high levels of customer satisfaction.
• Document customer interactions accurately in the CRM system to track inquiries and feedback.
• Collaborate with team members to enhance the customer experience and propose improvements.
• Stay updated on company offerings, financial regulations, and industry trends to provide informed support.

Requirements

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences!

Key Responsibilities

• Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German.
• Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey.
• Resolve issues creatively and efficiently to ensure maximum customer satisfaction.
• Document inquiries and solutions within our CRM system to maintain accurate records.
• Collaborate with team members to improve service delivery and share valuable insights.
• Stay updated on the latest promotions, destinations, and travel trends to offer informed support.

Requirements

Mercier Consultancy MD is thrilled to announce a position for French Speaking Customer Service Representatives for Booking.com, within a remote work setting based in Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality and are committed to providing exceptional customer support. As a customer service representative, you will assist clients in French, helping them with their booking inquiries, modifications, and any issues they may encounter.

Key Responsibilities

• Handle customer inquiries related to bookings, cancellations, and modifications via phone, email, and live chat in French.
• Provide customers with information about accommodation options, pricing, and availability.
• Assist customers in navigating the Booking.com platform and resolving any technical issues.
• Resolve customer complaints and inquiries effectively, ensuring a positive experience.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to enhance service quality and address customer needs.
• Keep up-to-date with company policies, promotions, and travel industry trends to deliver accurate information.

Requirements

🌟 Join the dynamic team at Mercier Consultancy MD as a Dutch Speaking Customer Service Representative for Booking.com! If you're passionate about travel, love helping others, and want the flexibility of working remotely from beautiful Greece, this is the perfect opportunity for you!

What You'll Do:

• Engage with customers in Dutch, providing top-notch support for their travel inquiries, bookings, and experiences.
• Assist users with account management, booking modifications, and resolving any issues they might encounter.
• Deliver clear, engaging information on destinations, accommodations, and local attractions to create memorable travel experiences.
• Handle feedback and escalate issues to ensure a high level of customer satisfaction.
• Maintain accurate records of customer interactions and ensure smooth communication in our CRM system.
• Collaborate with team members to share insights and enhance service quality.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a Digital Trust and Safety Specialist fluent in both Polish and English to work in Bulgaria. In this crucial position, you will be responsible for safeguarding our digital platforms by monitoring user-generated content, managing safety concerns, and ensuring compliance with our community standards. Your efforts will be instrumental in fostering a safe and supportive environment for our users.

Key Responsibilities

• Monitor user interactions and content across our platforms to identify and manage potential violations of safety policies.
• Conduct comprehensive investigations into reported safety incidents and analyze evidence to recommend appropriate actions.
• Collaborate with diverse teams to develop and enhance policies aimed at promoting digital safety and trust.
• Prepare analytical reports detailing safety incidents and trends to inform management and guide decision-making.
• Stay informed about emerging trends and challenges in digital safety to proactively adjust our strategies.
• Engage directly with users to raise awareness about safety practices and empower them to navigate risks effectively.

Requirements

Mercier Consultancy MD is looking for a dedicated Digital Trust and Safety Specialist fluent in both Danish and English to join our team in Bulgaria. In this critical position, you will help create a secure digital environment by monitoring content, managing safety incidents, and ensuring compliance with community standards. Your role is essential in protecting users and fostering a culture of trust online.

Key Responsibilities

• Continuously oversee user interactions and content across our platforms to identify potential violations of safety protocols and community standards.
• Conduct comprehensive investigations into reported safety issues, applying analytical skills to evaluate evidence and provide sound recommendations.
• Collaborate with various teams to develop and enhance policies designed to support digital safety and trust.
• Generate detailed reports analyzing safety incidents and trends to support informed decision-making.
• Stay current on emerging trends and best practices in digital safety to proactively improve safety measures.
• Engage with users to educate them on safety practices and raise awareness about potential online risks.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com, working remotely from Greece. This role is perfect for individuals who enjoy helping customers plan their travel experiences and are dedicated to providing world-class customer service. As a representative, you will assist clients in Croatian, addressing their inquiries and ensuring they have an exceptional experience using Booking.com.

Key Responsibilities

• Handle customer inquiries related to travel bookings, accommodations, and services via phone, email, and chat in Croatian.
• Provide detailed information regarding reservation processes, cancellation policies, and promotional offers.
• Assist customers with modifications to their bookings, ensuring a smooth and seamless experience.
• Effectively resolve issues and complaints, maintaining a focus on customer satisfaction.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay updated on trends in the travel industry and Booking.com offerings to better assist customers.

Requirements

Position Overview

As a Content and Creative Strategist, you will play a pivotal role in shaping the voice, visual identity, and narrative of our brand. This role combines creative vision, content strategy, and hands-on execution to drive awareness, engagement, and conversion across multiple channels, with a strong emphasis on customer education, brand trust, and growth.You will be responsible for every piece of creative and visual that goes out—ensuring that all content, both written and visual, aligns with our brand identity and business objectives. You will work closely with the marketing, design, and product teams to create content and visuals that speak to our target audiences and amplify the impact of our products and services.

Requirements

Key Responsibilities

We are looking for a dynamic and results-driven Relationship Manager – Auto Loans to join our client’s financial services team. The role involves managing end-to-end auto loan sales operations, nurturing relationships with dealerships and customers, and ensuring an exceptional client experience throughout the loan lifecycle.

The ideal candidate will have hands-on experience in retail lending, a strong understanding of vehicle financing, and a proven ability to meet sales targets through proactive relationship management and market insight.

On behalf of our client, we are currently recruiting for an SaaS Platforms Administrator, responsible for the configuration, administration, support and optimization of the Group’s SaaS platforms and internal IT systems. The role combines technical system administration with IT knowledge, ensuring that all business applications are secure, integrated and performing optimally. This position supports business continuity, user productivity, and digital transformation initiatives across the Group.

Key Responsibilities