Mercier Consultancy MD is thrilled to present an opportunity for Slovak Speaking Customer Service Representatives in the Renewable Energy industry. This position is ideal for individuals who are passionate about sustainability and committed to providing top-notch customer service. In this role, you will assist clients in understanding renewable energy solutions while delivering exceptional service in Slovak.

Key Responsibilities

• Manage customer inquiries related to renewable energy products and services via phone, email, and chat in Slovak.
• Educate customers on energy efficiency programs, the benefits of renewable energy, and available options.
• Assist customers with account management, service inquiries, and technical troubleshooting.
• Document all customer interactions accurately in our CRM system, ensuring compliance with regulatory standards.
• Collaborate with technical teams to resolve issues and enhance customer experience.
• Stay updated on industry trends and company offerings to provide accurate and helpful information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Slovak Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and adept at providing excellent customer support. As a representative, you will assist clients in navigating their media options and ensuring a delightful experience in a dynamic environment.

Key Responsibilities

• Provide outstanding customer service by handling inquiries related to media services, subscriptions, and entertainment offerings via phone, email, and chat in Slovak.
• Assist customers with account management, including subscription changes and troubleshooting service issues.
• Keep clients informed about new releases, features, and promotional events within the media and entertainment industry.
• Resolve customer complaints swiftly and effectively to ensure a high level of satisfaction.
• Accurately document customer interactions and maintain detailed records for reference.
• Collaborate with internal teams to improve service delivery and address customer needs proactively.
• Stay updated on current industry trends and company offerings to provide customers with relevant information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and delivering excellent customer service. In this position, you will assist clients with their inquiries related to IT products and services, ensuring they receive knowledgeable and efficient support in Slovak.

Key Responsibilities

• Provide exceptional customer service by handling inquiries related to IT solutions, software, and technical support via phone, email, and chat in Slovak.
• Assist customers with troubleshooting, account management, and service inquiries.
• Educate clients on product features, service options, and best practices in using IT products.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to facilitate timely solutions for customer problems.
• Stay informed on industry trends, advancements, and company offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Slovak Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. If you have a strong interest in the energy industry and a passion for customer service, this role is designed for you. You will provide support and information to customers while ensuring they have a seamless experience in Slovak.

Key Responsibilities

• Manage customer inquiries regarding energy services, pricing, and billing through phone, email, and live chat in Slovak.
• Assist customers with account management, service details, and troubleshooting issues.
• Provide accurate information about energy products, promotions, and regulations within the Oil & Gas sector.
• Resolve customer complaints and inquiries promptly to maintain high satisfaction levels.
• Document all customer interactions in the CRM system for record-keeping and follow-up.
• Collaborate with technical teams to ensure efficient problem resolution and customer support.
• Stay informed on industry developments and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and technology and possess a strong commitment to customer service. As a customer service representative, you will engage with clients in Slovak, providing support and information related to biotechnology products and services.

Key Responsibilities

• Handle customer inquiries related to biotechnology products, services, and research via phone, email, and chat in Slovak.
• Provide accurate information on product specifications, usage guidelines, and safety protocols.
• Assist clients with order processing, account management, and troubleshooting issues.
• Resolve customer complaints and technical queries promptly while ensuring customer satisfaction.
• Document all interactions in our CRM system to maintain comprehensive customer records.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about industry developments and company offerings to assist customers effectively.

Requirements

About the Company 

We are a UAE-based technology company focused on building scalable digital platforms and logistic solutions for modern enterprises. Our team operates in both physical and remote environments, bringing together experienced engineers who value innovation and collaboration. We strive to deliver products that are efficient, secure, and designed for long-term growth. 

About the Role 

This is a remote opportunity within our engineering team. The DevOps and QA Engineer will be responsible for managing cloud infrastructure while ensuring the quality and stability of our software platforms. The role includes designing and maintaining automated pipelines, enhancing system reliability, and leading the development of robust testing strategies across all components of the company’s technological ecosystem. 

Requirements

Key Responsibilities 

Do you have a knack for marketing operations and a passion for e-commerce?

We are seeking a detail-oriented Ecommerce Admin & Operations Specialist to join the team in Warsaw. In this role, you will be responsible for overseeing various operational aspects of our e-commerce platform, ensuring that our processes run smoothly and efficiently. You will work closely with multiple departments to optimize the systems and enhance the overall experience.

Your Key Activities Will Include:

• Managing daily operations of our e-commerce platform, including inventory management;
• Perform portfolio and pricing management, and related tasks;
• Ensure marketing and ecommerce systems set-up, maintenance, troubleshooting (e.g. in Shopify);
• Test, integrate, audit ecommerce and other marketing tools in line with company strategy and goals;
• Ensure data maintenance in Excel, CSV and other data management tools;
• Analyze marketing operational performance and identify areas for improvement;
• Collaborate with the marketing team.

What You Need:

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing exceptional support to customers. You will engage with clients in Czech, assisting with their telecommunications inquiries and ensuring they have a positive experience.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, including plans, devices, and troubleshooting via phone, email, and chat in Czech.
• Assist customers with account management, billing inquiries, and service changes.
• Provide accurate information regarding product features, promotions, and service availability.
• Resolve customer complaints and technical issues promptly to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for quality assurance.
• Collaborate with internal teams to improve service delivery and customer experiences.
• Stay informed about new products, services, and industry developments to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Czech Speaking Customer Service Representatives in the Renewable Energy industry. If you are passionate about sustainability and eager to help customers make informed decisions about their energy solutions, this position is ideal for you. You will assist customers with their inquiries related to renewable energy products and services, all while delivering outstanding service in Czech.

Key Responsibilities

• Manage customer inquiries regarding renewable energy options, programs, and services via phone, email, and chat in Czech.
• Educate customers on the benefits of renewable energy solutions and energy efficiency practices.
• Assist customers with account management, service inquiries, and troubleshooting.
• Keep detailed and accurate records of customer interactions in the CRM system.
• Collaborate with technical teams to quickly resolve customer issues and enhance satisfaction.
• Stay informed about industry trends and company offerings to provide relevant and accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Czech Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals with a passion for media services and customer engagement. You will be responsible for providing outstanding support to clients, assisting them with their inquiries, and enhancing their overall experience in the dynamic world of media and entertainment.

Key Responsibilities

• Respond to customer inquiries regarding media services, subscriptions, and entertainment offerings through phone, email, and chat in Czech.
• Assist customers with account management, including subscription changes, billing issues, and troubleshooting service problems.
• Provide clear and detailed information about new releases, promotions, and service features.
• Resolve customer complaints efficiently and effectively, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with internal teams to improve service delivery and address customer needs.
• Stay informed about industry trends and company products to deliver the most relevant information to customers.

Requirements