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Customer Support Specialist

posted by: spj_bot

Location: New York, United States (Hybrid) - NY area

Hybrid | Full-time

Compensation: $100K - $150K

Our client is an innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets. Because the quality of technical architecture and client engagement is critical to their commercial success, the employer is looking to expand its technical support capabilities within the North American market.

The primary focus is to troubleshoot, diagnose, and resolve sophisticated application, product, and integration anomalies within complex, live electronic trading environments. This is an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.

Key Responsibilities

Job Skills

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Czech Speaking Digital Trust and Safety Specialist Social Media Sofia, Bulgaria

posted by: spj_bot

Are you passionate about creating a safer online space? Mercier Consultancy MD is on the lookout for a Czech Speaking Digital Trust and Safety Specialist for Social Media to join our team in the lively city of Sofia, Bulgaria! In this engaging role, you will play a crucial part in ensuring a trustworthy and secure online environment for our users. Your mission will be to monitor social media activities, address safety concerns, and implement effective measures to foster a positive community.


Key Responsibilities

  • Actively monitor user-generated content across our social media platforms, identifying and addressing any potential violations of our community guidelines.
  • Conduct thorough investigations into reported incidents, analyzing the evidence to recommend the best course of action to ensure user safety.
  • Collaborate with our dynamic teams to develop and enhance safety policies that promote a secure and engaging online experience.
  • Craft detailed reports on safety incidents and insights, sharing valuable information that helps shape our strategies.
  • Stay ahead of the curve by keeping up with the latest trends and challenges in social media safety, ensuring our protocols remain robust and effective.
  • Engage with users, sharing knowledge about safety practices and fostering community awareness about potential online risks.

Requirements

Job Skills

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