Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an appliance manufacturer. This remote position, based in Greece, is perfect for individuals who are enthusiastic about home appliances and delivering exceptional customer service. You will play a key role in assisting customers in Dutch, helping them with their inquiries related to appliance products and services.

Key Responsibilities

• Respond to customer inquiries regarding appliance products, warranties, and repairs via phone, email, and chat in Dutch.
• Provide detailed product information and assist customers in troubleshooting issues with their appliances.
• Help customers place orders, process returns, and schedule repairs as needed.
• Document all customer interactions accurately in our CRM system to ensure seamless follow-up.
• Collaborate with technical support teams to resolve complex product issues efficiently.
• Stay informed about product features, updates, and industry trends to enhance customer service.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for an Italian Speaking Helpdesk Agent to join our dynamic team while working remotely from the beautiful landscapes of Greece. This role comes with a paid relocation package for successful candidates, encouraging you to embrace a vibrant work-life balance. As a Helpdesk Agent, you will be the first point of contact for our Italian-speaking clients, addressing their inquiries and providing exceptional technical support.

Key Responsibilities

• Deliver outstanding customer service to our Italian-speaking clients via phone, email, and chat.
• Troubleshoot technical problems and provide timely solutions to enhance client satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with cross-functional teams to resolve complex issues and improve service delivery.
• Stay updated on product knowledge and updates to provide the most relevant information to clients.
• Offer proactive support and advice to enhance the user experience.

Requirements

Mercier Consultancy MD is on the lookout for a dedicated Danish Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and fitness, and are eager to support Danish-speaking customers in utilizing their Fitbit products effectively. Your support will guide customers to achieve their health and wellness goals through our innovative technology.

Key Responsibilities

• Provide outstanding customer support to Danish-speaking users via phone, email, and chat regarding Fitbit products.
• Assist customers with device setup, troubleshooting issues, and inquiries about product functions.
• Offer insightful advice on health tracking features and app integration to optimize user experience.
• Document every customer interaction and resolution in our CRM system meticulously.
• Collaborate with technical teams to address and resolve complex issues requiring escalation.
• Stay current on product updates, features, and health tracking trends to enhance customer assistance.

Requirements

Developer Relations Engineer (Algorithmic Trading Infrastructure)

Location: Singapore (Hybrid)

Compensation: $80K - $140K

We are a specialized prime brokerage focused on building robust, institutional-grade infrastructure for large-scale algorithmic trading on a leading platform (Hyperliquid). We are seeking a highly technical Developer Relations Engineer to fully own the integration experience for advanced API-driven traders.

You will work directly with systematic funds, proprietary trading firms, and sophisticated builders, ensuring fast, reliable, and low-friction adoption of our prime brokerage services.

As the Developer Relations Engineer, you will be the technical interface between our core engineering team and our highest-value users—quantitative trading desks and systematic funds. Your primary goal is to ensure seamless integration and maximum performance when users connect to our APIs and trading infrastructure.

Key Responsibilities

Mercier Consultancy MD is thrilled to offer an opportunity for Swedish Speaking Customer Service Representatives for a prominent tech company based in Greece. This role is suited for individuals who are passionate about technology and enjoy delivering excellent customer support. In this position, you will utilize your language skills to assist customers with their inquiries and ensure they have a positive experience with our innovative tech solutions.

Key Responsibilities

• Respond to customer inquiries regarding tech products, services, and account management via phone, email, and chat in Swedish.
• Provide assistance in troubleshooting technical issues and offering solutions.
• Educate customers on product features and benefits to enhance their experience.
• Record customer interactions accurately within the CRM system and follow up as necessary.
• Collaborate with technical support and product teams to resolve complex customer issues.
• Stay informed about the latest technological trends and company product updates to provide effective support.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Spanish Speaking Customer Service Representatives for a leading tech company in Greece. This is an excellent opportunity for individuals who are enthusiastic about technology and committed to providing outstanding customer support. In this role, you will assist clients in Spanish, addressing their inquiries and ensuring a seamless experience with our tech products and services.

Key Responsibilities

• Manage customer inquiries related to tech products and services, including software and hardware support, via phone, email, and chat in Spanish.
• Provide detailed information about product features, troubleshooting steps, and usage guidelines.
• Assist customers with account management, service requests, and technical issues.
• Resolve customer complaints and concerns efficiently while maintaining a positive customer experience.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with technical support teams to ensure timely and effective resolutions for customers.
• Stay informed about the latest technologies and product updates to provide informed support to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives for a leading Cybersecurity Company based in Greece. This is a fantastic opportunity for individuals interested in technology and cybersecurity who are dedicated to delivering exceptional customer support. You will interact with clients in Spanish, assisting them with a range of inquiries related to cybersecurity products and services.

Key Responsibilities

• Handle customer inquiries related to cybersecurity solutions, including installation, troubleshooting, and product features via phone, email, and chat in Spanish.
• Provide customers with detailed information about cybersecurity threats, prevention measures, and best practices.
• Assist clients with account management, service requests, and technical support needs.
• Resolve customer complaints and technical issues efficiently, ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with the technical support team to provide comprehensive solutions to customers.
• Stay informed about the latest trends in cybersecurity and the company's product offerings to provide relevant guidance.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Portuguese Speaking Customer Service Representatives for a leading Consumer Electronics Company in Greece. This opportunity is perfect for individuals who are enthusiastic about technology and enjoy providing excellent customer service. As a customer service representative, you will assist clients in Portuguese, helping them with inquiries regarding consumer electronics products and services.

Key Responsibilities

• Handle customer inquiries related to consumer electronics products, including specifications, troubleshooting, and warranty information via phone, email, and chat in Portuguese.
• Assist customers with order placements, returns, and modifications while ensuring a smooth customer experience.
• Provide troubleshooting assistance and technical support for electronic devices.
• Document all customer interactions accurately within the CRM system.
• Collaborate with technical support and product teams to relay customer feedback and enhance service delivery.
• Stay informed about new products, trends, and updates within the consumer electronics industry.

Requirements

Mercier Consultancy MD is thrilled to announce a position for Polish Speaking Customer Service Representatives for a leading Electronics Company based in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and enjoy providing excellent customer support. As a customer service representative, you will engage with clients in Polish, assisting them with inquiries related to electronic products and services.

Key Responsibilities

• Handle customer inquiries regarding electronic products, services, and troubleshooting via phone, email, and chat in Polish.
• Provide detailed information about product specifications, availability, and warranty policies.
• Assist customers with order placements, returns, and account management.
• Effectively resolve customer complaints and technical issues, ensuring a high level of satisfaction.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with technical support and other internal teams to enhance the customer experience.
• Stay informed about new products, industry trends, and company offerings to provide relevant guidance to customers.

Requirements