Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives at a leading telecommunications company, with the workplace located in beautiful Greece. This role is perfect for individuals who are passionate about technology and communication and are eager to provide top-notch support to customers in Italian.

Key Responsibilities

• Handle customer inquiries related to telecommunications products, services, and technical support via phone, email, and chat in Italian.
• Provide detailed information about services, plans, and troubleshooting procedures.
• Assist customers with account management, bill inquiries, and service changes.
• Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
• Document all interactions accurately in the CRM system for monitoring and follow-up.
• Collaborate with technical teams to resolve complex customer inquiries and enhance service delivery.
• Stay informed about the latest telecommunications trends and company updates to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives at a leading Smart Home Technology Company. This position is perfect for individuals who are passionate about innovative technology and enjoy engaging with customers. You will play a crucial role in helping clients understand and utilize smart home products, ensuring a seamless experience in Dutch.

Key Responsibilities

• Assist customers with inquiries related to smart home products, services, and installation processes via phone, email, and live chat in Dutch.
• Provide detailed product information, troubleshooting assistance, and general customer support regarding smart home technology.
• Guide customers through setup and usage of smart home devices to maximize their functionality.
• Document and track customer interactions accurately in our CRM system.
• Collaborate with technical support teams to resolve complex issues and improve customer satisfaction.
• Stay informed about the latest smart home technology trends and product updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Dutch Speaking Customer Service Representatives for a leading HealthTech Company, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about healthcare technology and customer service. As a member of our dedicated team, you will assist customers in navigating their inquiries related to health technology products and services while communicating effectively in Dutch.

Key Responsibilities

• Manage customer inquiries related to health technology products, services, and functionalities via phone, email, and chat in Dutch.
• Provide comprehensive information on product features, usage guidelines, and troubleshooting.
• Assist customers with account-related questions and technical support as necessary.
• Resolve customer issues and complaints efficiently, ensuring high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with technical teams to provide timely feedback and improve customer experiences.
• Stay updated on new product developments and healthcare industry trends to offer informed support.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading consumer electronics brand, with the unique chance to work in Greece! This position is perfect for individuals who have a passion for technology and exceptional customer service skills. In this role, you will assist customers in Dutch, addressing their inquiries and ensuring a great experience with our prestigious electronics brand.

Key Responsibilities

• Handle customer inquiries about consumer electronics products, services, and promotions via phone, email, and live chat in Dutch.
• Provide expert guidance on product features, troubleshooting, and usage instructions to customers.
• Assist with order processing, modifications, and resolving billing or service issues.
• Document customer interactions thoroughly in our CRM system for effective follow-up.
• Work closely with technical support and sales teams to ensure accurate information and high standards of service.
• Stay up to date with the latest product launches and technology trends in consumer electronics.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives at a leading Smart Home Technology Company. This is an exciting opportunity for individuals who are passionate about technology and dedicated to providing exceptional customer support in the rapidly evolving smart home sector. As a key member of our team, you will assist customers in German, helping them navigate their inquiries and ensuring they have the best possible experience with our smart home products.

Key Responsibilities

• Respond to customer inquiries regarding smart home technology products and services via phone, email, and live chat in German.
• Assist customers with product setup, troubleshooting, and technical support.
• Provide detailed information on product features, compatibility, and updates.
• Document all customer interactions accurately in our CRM system.
• Collaborate with technical teams to resolve complex issues and enhance customer satisfaction.
• Stay updated on market trends and advancements in smart home technology to offer informed support.

Requirements

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for our Investment Platform, open to candidates residing in Greece. This role is well-suited for individuals enthusiastic about finance and technology, eager to support customers navigating our investment services. You will play a critical role in ensuring a positive and informative experience for our clients in German.

Key Responsibilities

• Handle customer inquiries related to the investment platform, including account setup, investment options, and technical support via phone, email, and chat in German.
• Provide clear guidance on investment products, market trends, and platform functionality.
• Assist customers with troubleshooting issues related to their accounts and transactions.
• Document all customer interactions accurately in our CRM system for tracking and improvement purposes.
• Collaborate with the finance and technical teams to resolve complex customer queries effectively.
• Stay updated on investment products and market information to provide informed support to customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for an Online Bank, with the flexibility to work remotely from Greece. This position is perfect for individuals who are passionate about delivering top-notch customer service in the financial sector. As a representative, you will assist clients with their banking inquiries while communicating effectively in Dutch.

Key Responsibilities

• Manage customer inquiries related to online banking services, accounts, and transactions via phone, email, and chat in Dutch.
• Provide accurate information regarding account management, technical support, and banking products.
• Assist clients with troubleshooting issues related to online banking platforms.
• Handle customer complaints and resolve issues promptly, ensuring an exceptional banking experience.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with internal teams to address customer needs and improve service quality.
• Stay informed about new banking features and industry regulations to provide accurate guidance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives for a leading Telecommunications Company in Greece. This position is perfect for individuals who are enthusiastic about technology and telecommunications and are committed to delivering exceptional customer support. As a member of our team, you will assist customers in navigating their inquiries while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding telecommunications services, plans, and devices via phone, email, and chat in German.
• Provide detailed information on service offerings, pricing, and technical support.
• Assist customers with account management, billing inquiries, and service troubleshooting.
• Resolve any customer issues or complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in our CRM system to ensure continuity of service.
• Collaborate with technical teams to escalate issues and enhance customer satisfaction.
• Stay informed about the latest telecommunications trends and company products to support customers effectively.

Requirements