Italian Speaking Customer Service Telecommunications Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for Italian Speaking Customer Service Representatives at a leading telecommunications company, with the workplace located in beautiful Greece. This role is perfect for individuals who are passionate about technology and communication and are eager to provide top-notch support to customers in Italian.
Key Responsibilities
- Handle customer inquiries related to telecommunications products, services, and technical support via phone, email, and chat in Italian.
- Provide detailed information about services, plans, and troubleshooting procedures.
- Assist customers with account management, bill inquiries, and service changes.
- Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
- Document all interactions accurately in the CRM system for monitoring and follow-up.
- Collaborate with technical teams to resolve complex customer inquiries and enhance service delivery.
- Stay informed about the latest telecommunications trends and company updates to provide relevant assistance.
Requirements