German Speaking Customer Service for Telecommunications Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives for a leading Telecommunications Company in Greece. This position is perfect for individuals who are enthusiastic about technology and telecommunications and are committed to delivering exceptional customer support. As a member of our team, you will assist customers in navigating their inquiries while communicating effectively in German.
Key Responsibilities
- Handle customer inquiries regarding telecommunications services, plans, and devices via phone, email, and chat in German.
- Provide detailed information on service offerings, pricing, and technical support.
- Assist customers with account management, billing inquiries, and service troubleshooting.
- Resolve any customer issues or complaints efficiently, ensuring a positive experience.
- Document all customer interactions accurately in our CRM system to ensure continuity of service.
- Collaborate with technical teams to escalate issues and enhance customer satisfaction.
- Stay informed about the latest telecommunications trends and company products to support customers effectively.
Requirements