InfyStrat is looking for an enthusiastic Customer Support Engineer to join our dynamic team. As a Customer Support Engineer, you will serve as the first point of contact for our clients' technical needs, ensuring they receive the support they require for optimal use of our products. Your primary responsibilities will include troubleshooting technical issues, providing timely resolutions, and educating customers on best practices. We are dedicated to fostering a collaborative environment where you can grow professionally while helping our customers achieve their goals.

Key Responsibilities

• Respond promptly to customer inquiries through various communication channels.
• Diagnose issues and provide effective solutions or escalate as necessary.
• Maintain accurate records of customer interactions and document solutions for future reference.
• Work closely with product and engineering teams to report and resolve complex problems.
• Conduct training sessions and create user-friendly documentation for customers.
• Gather feedback from customers to enhance support offerings and overall customer satisfaction.
• Stay informed on product updates, features, and industry trends to provide informed assistance.

Requirements

InfyStrat is seeking a dedicated Customer Support Engineer to join our customer success team. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively. You will work closely with customers to diagnose problems, implement solutions, and provide guidance on best practices for our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service. At InfyStrat, we believe in building long-lasting relationships with our clients, and your efforts will be vital in maintaining their trust and satisfaction.

Responsibilities

• Respond to customer inquiries and support requests via phone, email, or chat.
• Diagnose technical issues and provide effective solutions to customers.
• Document and track support requests in the ticketing system.
• Collaborate with development and engineering teams to resolve complex issues.
• Provide training and support documentation to empower customers to use our products effectively.
• Monitor customer satisfaction and seek feedback to improve service delivery.
• Stay up-to-date with product updates and industry trends to offer informed support.

Requirements

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for an Enterprise Solution Engineer (Pre-Sales) in United States.

As an Enterprise Solution Engineer (Pre-Sales), you will play a critical role in supporting the sales team by acting as the primary technical point of contact for prospective customers. Your expertise will help prospects understand how our solutions fit their business needs and technical landscape, guiding them through the pre-sales process and assisting in closing deals. You will work closely with account executives and sales managers to drive successful outcomes and ensure smooth transitions from sales to post-sales teams, offering valuable insights and feedback to shape the sales and product strategy.

Accountabilities:

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Product Analyst Online Banking, remotely from the United States.

In this role, you will be responsible for providing technical support for online banking products, ensuring customer satisfaction by resolving issues, enhancing product functionality, and improving user experience. You will work closely with engineering and product teams to resolve complex challenges and ensure seamless product performance. Your focus will be on understanding product features, troubleshooting, and documenting solutions, ultimately advocating for customer needs while contributing to process improvements.

Accountabilities:

Jobgether has ALL remote jobs globally. We match you to roles where you're most likely to succeed, and provide feedback on every application to help you learn. No more guesswork, application black holes, or recruiter ghosting in your job search.

For one of our clients, we are looking for a Business Tax Compliance Specialist, remotely from the United States.

In this role, you will ensure companies meet critical indirect tax obligations such as sales, use, and payroll taxes. You will navigate complex regulations to prevent compliance risks, mitigate audit findings, and maintain accurate tax filings. The specialist will provide expert guidance to clients, support internal tax teams, and ensure efficient processes to avoid penalties or missed deadlines.

Accountabilities:

• Communicate complex indirect tax matters (sales/use, payroll) to clients in a clear and accessible way.
• Provide tailored guidance on compliance requirements, deadlines, and best practices to clients.
• Assist tax agents by answering technical questions and providing support on complex scenarios.
• Conduct training sessions to improve the team's understanding of indirect tax compliance.
• Maintain up-to-date sales tax rates and ensure timely updates to compliance processes.
• Collaborate with internal teams, customers, and external auditors during tax audits.

Requirements

Join Alumil as a Production Systems Administrator and become an essential part of a team dedicated to optimizing our manufacturing processes and ensuring high-quality production systems.

About the Role

As a Production Systems Administrator at Alumil, you will oversee the management and maintenance of our production systems and software solutions, ensuring that all production tasks are executed smoothly and efficiently. Your technical insight and expertise will be critical in enhancing productivity and minimizing downtime within our manufacturing facilities.

Your contributions will help us maintain our commitment to quality and innovation while supporting the alignment of technology with our production goals.

Join Alumil as an IT Support Engineer and become an integral part of a team committed to delivering excellent technical support to our growing user base.

About the Role

As an IT Support Engineer at Alumil, you will play a key role in ensuring the smooth operation of our IT infrastructure and providing outstanding support to our employees. You will be the first point of contact for any technical issues and will diagnose, troubleshoot, and resolve a range of technical problems.

Your responsibilities will include maintaining hardware, software, and network components while providing attentive, high-quality customer service to ensure employee satisfaction and productivity.

In this position, you will also have the opportunity to implement innovative technologies and participate in projects that enhance the efficiency of our IT environment.

ADAPTIT S.A. is in search of a dedicated IT Support Engineer to join our dynamic team. In this role, you will provide essential technical support to both internal users and external clients, ensuring a seamless operation of ICT services and solutions. You will act as a point of contact for troubleshooting and resolving IT-related issues, from hardware and software to network connectivity.

The ideal candidate will have a strong problem-solving mindset, excellent communication skills, and a passion for helping others. You will contribute to the smooth functioning of our IT infrastructure and will play an integral part in enhancing user experience and satisfaction.

• Respond to technical support requests via our ticketing system, email, phone, or in-person, ensuring timely resolution of issues.
• Troubleshoot and resolve hardware, software, and network issues for internal and external users.
• Install, configure, and maintain operating systems and applications.
• Perform regular system maintenance and updates to ensure optimal performance.
• Collaborate with other IT team members to improve existing processes and support strategies.
• Document issues and their resolutions to build a knowledge base and improve service efficiency.
• Provide technical training and support to end-users to promote IT best practices.

Requirements

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our innovative platform connecting gig workers to various staffing local businesses, you will have the opportunity to make a real impact in revolutionizing the gig staffing industry.

At NoGigiddy, we prioritize our gig workers and aim to promote flexibility and convenience. Our dedication to improving the gig worker experience sets us apart, as we constantly explore new ways to create even more earning opportunities for gig workers. By joining our GigSquad, you will be part of a team that values your contribution and offers various paths for growth and development.

Remote Customer Service Coordinator – $19/hr Starting, No Degree Required

Are you enthusiastic about providing top-notch customer service and resolving issues? Join our team as a Remote Customer Service Coordinator and deliver outstanding support from your home. This position is ideal for someone who excels in a supportive role and thrives in a dynamic environment.

Responsibilities:

Efficiently handle customer inquiries and provide effective solutions.
Troubleshoot and resolve issues while ensuring customer satisfaction.
Communicate clearly and maintain professionalism in all interactions.
Demonstrate a consistently positive and empathetic approach.

Qualifications:

A strong passion for customer service and helping others.
Excellent communication skills, both written and verbal.
Ability to work independently and prioritize tasks effectively.
Proficiency in digital tools and software applications.

What We Offer:

The flexibility of a remote work arrangement.
The ability to set your own schedule to suit your lifestyle.
Competitive pay starting at $19 per hour, with opportunities for advancement.
A supportive environment with access to training and professional growth.

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