Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their experiences. As a customer service representative, you will assist customers in Finnish, providing support and resolving inquiries related to social media services.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Finnish.
• Provide guidance on platform functionalities, privacy settings, and community standards.
• Assist users with account creation, issues with logins, and general navigation of the platform.
• Effectively resolve user complaints and feedback to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and future reference.
• Collaborate with technical support and product teams to enhance user experience and service delivery.
• Stay informed on social media trends and updates to provide relevant and accurate information to users.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who have a keen interest in healthcare and pharmaceuticals and possess a strong commitment to customer service excellence. As a key member of our customer service team, you will assist clients and healthcare professionals in accessing essential information and support in Finnish.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products, services, and regulations via phone, email, and live chat in Finnish.
• Provide accurate and timely information regarding product usage, side effects, and prescribed treatments.
• Assist healthcare professionals and patients with order processing, account management, and service-related inquiries.
• Resolve customer complaints and issues effectively while ensuring compliance with industry regulations.
• Document all customer interactions and maintain detailed records in the CRM system for quality assurance.
• Collaborate with internal teams, including sales and logistics, to enhance customer support and satisfaction.
• Stay informed about pharmaceutical developments and company offerings to deliver relevant information to customers.

Requirements

Company Profile
AHOY is a dynamic venture studio based in the vibrant city of Dubai. Our passion lies in harnessing cutting-edge technology to drive innovation and empower businesses across diverse industries. With a focus on excellence and a commitment to delivering exceptional solutions, we serve as a trusted partner for companies aiming to thrive in today's digital landscape. From web and mobile app development to product prototyping and data processing automation, AHOY offers a comprehensive suite of services tailored to meet the evolving needs of businesses worldwide. Join us as we shape the future of technology and create impactful solutions that drive success for our clients.

Position Overview
AHOY is seeking a motivated and customer-focused Female Technical Support professional to join our support team. In this role, you will be the first point of contact for our clients, addressing their technical queries and providing solutions to enhance their experience with our services. Your strong communication skills and technical expertise will play a key role in ensuring client satisfaction.

Requirements

InfyStrat is seeking a detail-oriented Software Tester to join our quality assurance team. In this role, you will be responsible for validating the functionality and performance of our software applications through comprehensive testing practices. You will work closely with developers and project managers to design and execute test cases, identify defects, and ensure that our software meets the highest quality standards. The ideal candidate will possess a strong understanding of software testing principles, excellent problem-solving skills, and a commitment to delivering high-quality results. At InfyStrat, we prioritize quality and customer satisfaction, and your role will be crucial in helping us achieve our objectives. If you are passionate about software quality and looking for an opportunity to grow within a collaborative environment, we encourage you to apply.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are passionate about technology and are dedicated to providing exceptional customer support. As a customer service representative, you will assist clients with their IT-related inquiries, ensuring they receive accurate information and outstanding service in Italian.

Key Responsibilities

• Manage customer inquiries related to IT services, products, and technical support via phone, email, and live chat in Italian.
• Provide guidance and assistance on software, hardware, and network issues.
• Assist customers with account management, service requests, and troubleshooting technical problems.
• Document all interactions accurately in the CRM system and ensure compliance with company policies.
• Resolve customer complaints and issues efficiently while maintaining a high level of satisfaction.
• Collaborate with technical teams to address complex inquiries and enhance service delivery.
• Stay informed about industry trends, products, and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for Italian Speaking Customer Service Representatives in the biotechnology industry. This position is ideal for individuals who are passionate about customer service and eager to support the innovative field of biotechnology. In this role, you will assist clients by providing accurate information and resolving issues, all while communicating effectively in Italian.

Key Responsibilities

• Respond to customer inquiries about biotechnology products and services via phone, email, and live chat in Italian.
• Educate customers about product features, applications, and compliance requirements.
• Assist in troubleshooting and resolving product-related issues in collaboration with technical departments.
• Document all customer interactions and maintain accurate records in the customer relationship management (CRM) system.
• Provide feedback to product teams to improve service offerings and customer experience.
• Stay up-to-date with industry trends and advancements in biotechnology to support customer needs effectively.

Requirements

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.
• Provide clear instructions and technical support to customers experiencing issues with their IT systems.
• Assist customers in understanding product features and implementations.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay up-to-date with the latest IT trends and products to provide informed support.

Requirements

Company Profile
AHOY is a dynamic venture studio based in the vibrant city of Dubai. Our passion lies in harnessing cutting-edge technology to drive innovation and empower businesses across diverse industries. With a focus on excellence and a commitment to delivering exceptional solutions, we serve as a trusted partner for companies aiming to thrive in today's digital landscape. From web and mobile app development to product prototyping and data processing automation, AHOY offers a comprehensive suite of services tailored to meet the evolving needs of businesses worldwide. Join us as we shape the future of technology and create impactful solutions that drive success for our clients.

Position Overview
AHOY is looking for a motivated and detail-oriented Junior SQA Engineer to join our quality assurance team. As a Junior SQA Engineer, you will work under the guidance of senior QA professionals to support the testing efforts for our software applications. This is an excellent opportunity to gain hands-on experience in software testing and to develop your skills in a fast-paced environment.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus by RTG is hiring a Salesforce QA Engineer for one of our partners

Job Overview:

InfyStrat is looking for a highly skilled Platform Engineer to join our engineering team. In this role, you will be responsible for designing, building, and maintaining the infrastructure and platforms that support our software applications. You will work closely with development teams to ensure that our platforms are scalable, reliable, and efficient. The ideal candidate will have a solid background in platform engineering and a passion for leveraging modern technologies to improve system performance and customer satisfaction. At InfyStrat, we value innovation, teamwork, and continuous improvement, and we are excited to welcome someone who shares these values.

Responsibilities

• Design and implement robust and scalable platform architectures to support application deployment.
• Monitor platform performance and troubleshoot issues to ensure high availability and reliability.
• Collaborate with software development teams to optimize applications for the platform.
• Automate infrastructure provisioning and management using DevOps tools.
• Implement security best practices to protect the platform and data.
• Stay current with emerging technologies and industry trends to continuously enhance the platform.
• Document platform architecture, processes, and configurations for internal knowledge sharing.

Requirements