We are recruiting on behalf of our client, a prestigious luxury lifestyle resort in Pafos, part of a renowned portfolio of award-winning properties across Cyprus and Greece. The resort is seeking a dynamic Marketing Manager/Executive to lead and implement innovative marketing strategies that elevate the brand and drive engagement across all areas of its operations.

Key Responsibilities

Our client is looking for a strategic and adaptable Communications & Client Relations Advisor to support the company’s growing presence in Europe. This individual will lead the development and execution of internal and external communication strategies, support stakeholder engagement efforts, and help strengthen the companies reputation across key markets. This role is ideal for a communications professional who thrives in a cross-cultural, multinational environment and can seamlessly align regional strategies with a global brand vision.

This role is Hybrid with four days in the office and one day from home.

Requirements

JOB DUTIES

· Develop and implement communication strategies to elevate the visibility and reputation across European markets

· Draft and localize press releases, media statements, and thought leadership content

· Build and maintain relationships with media, clients, and external stakeholders

· Monitor media coverage and prepare briefing materials for senior leadership

· Coordinate internal communication campaigns across European teams to drive alignment and engagement

· Support the creation of internal updates, newsletters, and leadership messaging

· Ensure all communications reflect the global voice, tone, and values

Job Purpose

The Digital Marketing Specialist will be responsible for planning, executing, and optimizing digital marketing campaigns across multiple channels. The role demands strong expertise in marketing tools, data-driven strategies, and the ability to deliver integrated campaigns that drive brand awareness, lead generation, and revenue growth.

At Mercier Consultancy MD, we are excited to announce an opening for Italian Speaking Customer Service Representatives in the Social Media industry. This engaging role is perfect for individuals who are passionate about technology and social media trends, and who enjoy providing exceptional support to users. You will interact with social media users, ensuring they receive timely and effective assistance in Italian, while fostering a positive user experience.

Key Responsibilities

• Respond to user inquiries about social media platforms, features, and functionalities via phone, email, and live chat in Italian.
• Provide guidance on account management, privacy settings, and content support.
• Assist users in troubleshooting issues related to their accounts and platform performance.
• Document user interactions accurately in the customer relationship management (CRM) system.
• Collaborate with technical teams to ensure rapid resolution of user issues.
• Stay updated on social media trends, policies, and platform changes to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the vibrant Social Media industry. This is a fantastic opportunity for individuals who are passionate about social media and dedicated to providing exceptional support to users while communicating in French. As part of our team, you will engage with customers, address their inquiries, and help enhance their experience on various social media platforms.

Key Responsibilities

• Manage customer inquiries related to social media functionalities, account management, and troubleshooting via phone, email, and chat in French.
• Provide users with guidance on best practices for utilizing social media features effectively.
• Resolve issues related to account access, content moderation, and privacy inquiries.
• Document customer interactions accurately and ensure follow-up where necessary.
• Collaborate closely with the social media team to relay user feedback and improve service offerings.
• Stay updated on social media trends, policies, and features to assist users efficiently.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Spanish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are enthusiastic about social media and enjoy engaging with users to provide support and assistance. As a customer service representative, you will help users navigate their inquiries, enhance their experiences, and resolve any issues related to our social media platforms.

Key Responsibilities

• Respond to user inquiries related to social media features, account management, and general platform usage via phone, email, and chat in Spanish.
• Provide guidance on best practices for content creation and community engagement.
• Assist users in troubleshooting issues with their accounts and reporting concerns.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with the social media and technical teams to ensure timely resolutions.
• Stay informed about updates and changes to social media policies and features to inform users effectively.

Requirements

Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the fast-paced and exciting social media industry. In this role, you will be at the forefront of customer interaction, helping users navigate social media platforms while providing excellent support in Portuguese. Your passion for communication and social engagement will be key in enhancing the user experience.

Key Responsibilities

• Respond to customer inquiries and support requests related to social media platforms via phone, email, and chat in Portuguese.
• Troubleshoot user issues with account management, including profile setup, security settings, and content queries.
• Provide insights and guidance to users on best practices for using social media services effectively.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with technical teams to escalate and resolve complex issues as needed.
• Stay updated on platform updates, trends, and user policies to provide relevant information.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the vibrant Social Media industry. This role is perfect for individuals who are not only passionate about social media but also dedicated to providing top-notch customer support. You will engage with users, assist them with their inquiries, and ensure they have a seamless experience while navigating our platforms.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Polish.
• Provide users with clear information on platform policies, privacy concerns, and best practices.
• Assist in resolving account issues and facilitate the recovery of locked or compromised accounts.
• Document customer interactions accurately to maintain comprehensive records.
• Collaborate with technical teams to escalate and resolve complex issues effectively.
• Stay updated on social media trends and platform updates to provide current information to users.

Requirements

Mercier Consultancy MD is excited to announce a position for Nordic Speaking Customer Service Representatives in the thriving Social Media industry. This role offers a unique opportunity for individuals who are passionate about social media and enjoy providing exceptional customer support. You will assist users in navigating their social media experiences, addressing their inquiries, and helping them maximize their engagement on these platforms—all while communicating in Nordic languages.

Key Responsibilities

• Handle customer inquiries related to social media features, functionalities, and troubleshooting via phone, email, and chat in Nordic languages.
• Provide guidance on best practices for using social media platforms effectively.
• Assist users in resolving issues related to account management, content creation, and user engagement.
• Document customer interactions accurately to ensure seamless follow-up and support.
• Collaborate with product teams to relay user feedback and enhance service quality.
• Stay updated on the latest social media trends to provide relevant information to users.

Requirements

🌟 Join our team at Mercier Consultancy MD as we embark on an exciting journey within the Social Media industry! We're on the lookout for passionate and dynamic Italian Speaking Customer Service Representatives. If you love connecting with people and are keen on helping users navigate the vibrant world of social media, this role is perfect for you!

As a customer service representative, you will play a pivotal role in assisting our clients, ensuring their questions are answered, and their experiences are nothing short of excellent!

Key Responsibilities

• Engage with customers via phone, email, and chat in Italian, addressing inquiries about social media platforms and features.
• Guide users with troubleshooting tips, ensuring they make the most of their social media experience.
• Provide information on best practices, policies, and updates in a clear and friendly manner.
• Resolve customer complaints swiftly while keeping a positive rapport.
• Document all interactions in our CRM system, maintaining accurate records of customer feedback.
• Collaborate with internal teams to enhance service delivery and user satisfaction.
• Stay updated on the latest social media trends and features to assist clients effectively.

Requirements