Polish Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opportunity for Polish Speaking Customer Service Representatives in the vibrant Social Media industry. This role is perfect for individuals who are not only passionate about social media but also dedicated to providing top-notch customer support. You will engage with users, assist them with their inquiries, and ensure they have a seamless experience while navigating our platforms.
Key Responsibilities
- Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Polish.
- Provide users with clear information on platform policies, privacy concerns, and best practices.
- Assist in resolving account issues and facilitate the recovery of locked or compromised accounts.
- Document customer interactions accurately to maintain comprehensive records.
- Collaborate with technical teams to escalate and resolve complex issues effectively.
- Stay updated on social media trends and platform updates to provide current information to users.
Requirements