Mercier Consultancy MD is thrilled to offer an exciting remote opportunity for Dutch Speaking Customer Service Representatives for Streaming Services, based from Greece. This role is perfect for individuals who are passionate about entertainment and technology, and who want to provide exceptional customer support to users across Dutch-speaking regions. As a member of our dynamic team, you will assist customers in navigating streaming services from the comfort of your home.

Key Responsibilities

• Manage customer inquiries regarding streaming services, content availability, and account-related questions via phone, email, and chat in Dutch.
• Provide clear and helpful information on subscription options, troubleshooting issues, and using the platform effectively.
• Assist customers with billing questions, account management, and service cancellations.
• Resolve customer concerns and service-related issues promptly to ensure satisfaction.
• Accurately document customer interactions and resolutions in the CRM system.
• Stay informed about the latest content releases and platform updates
• Collaborate with the technical team to escalate issues when necessary.

Requirements

Mercier Consultancy MD is thrilled to present an incredible opportunity for German Speaking Customer Service Representatives for Online Services, based in beautiful Greece. This role is perfect for individuals who are passionate about providing exceptional customer service in the digital landscape. As a representative, you will assist clients with their inquiries related to online services while enjoying the vibrant culture and lifestyle in Greece.

Key Responsibilities

• Manage customer inquiries concerning online services, including account access, billing questions, and service features via phone, email, and live chat in German.
• Provide clear and helpful information to customers about our online products and services.
• Assist customers with troubleshooting issues and guide them through the resolution process.
• Document all customer interactions accurately in the CRM system for tracking and follow-up purposes.
• Collaborate with internal teams to ensure customer feedback and issues are addressed promptly.
• Stay updated on the latest trends and features in online services to provide the best possible support.

Requirements

About HSO:

HSO is a leading global Microsoft solution integrator that specializes in providing innovative solutions and services based on Microsoft Dynamics 365.

We are currently seeking a highly motivated and hands on Senior Project Manager in Sydney to join our team and lead digital transformation projects using Microsoft Dynamics 365 Finance & Operations.

Responsibilities:

• Manage end-to-end project delivery, including project planning, execution, and project team management
• Work closely with our customers and the HSO consulting team to ensure business requirements are met and delivered in a timely manner
• Ensure project success in terms of scope, schedule, profitability, quality, and customer satisfaction
• Provide leadership and guidance to project teams, ensuring effective communication and coordination
• Manage project resources, risks, and contracts
• Participate in steering committee and strategy meetings
• Run daily stand ups as necessary
• Reporting, invoicing, budgetary control and governance
• Utilize HSO's proven project methodology to successfully deliver projects

Requirements