Who we are?

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is looking for a German Speaking Platform Support Specialist to join our team, working in the beautiful setting of Greece! In this exciting role, you will be responsible for assisting our German-speaking clients who utilize our online marketplace. Your expertise will help customers navigate the platform effectively, ensuring they have a positive experience.

Key Responsibilities

• Provide exceptional customer support to German-speaking users of our online marketplace via email, chat, and other digital communication channels.
• Assist clients with inquiries regarding platform features, account management, and troubleshooting issues.
• Guide customers through the process of using the marketplace, ensuring they receive the necessary support to maximize their experience.
• Document issues and interactions in our support system for quality assurance and reporting purposes.
• Collaborate with the product team to relay customer feedback and suggest improvements to enhance user experience.
• Stay informed about marketplace updates, policies, and industry trends to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking IT Support Agent with a focus on technology, offering paid relocation to Greece. This role presents an exciting opportunity for tech enthusiasts who enjoy helping clients navigate technical challenges. As an IT Support Agent, you will be responsible for providing exceptional support and solutions to our German-speaking customers, ensuring their satisfaction and promoting a positive user experience.

Key Responsibilities

• Provide outstanding IT support to German-speaking clients through various channels including phone, email, and live chat.
• Troubleshoot and resolve technical issues related to our products and services promptly and efficiently.
• Communicate complex technical concepts in a clear and understandable manner to customers.
• Document customer inquiries and solutions accurately in our support database.
• Collaborate with technical teams to escalate and resolve more complex issues as required.
• Stay updated on product features and IT technologies to enhance the support experience.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for a German Speaking Customer Service Agent to join the renowned team at Booking.com. This position allows you to work in beautiful Greece, where you'll assist customers while enjoying a vibrant work environment. You will be responsible for providing outstanding service to German-speaking clients, ensuring that their travel experiences are seamless and enjoyable.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, cancellations, and travel services.
• Provide clear, accurate information about accommodations, policies, and available deals to enhance customer satisfaction.
• Effectively resolve customer complaints and issues, working diligently to achieve positive outcomes.
• Document all customer interactions in the CRM system to maintain high-quality service and follow-ups.
• Collaborate with team members and other departments to improve the customer experience continuously.
• Stay informed about new features, promotions, and trends in the travel industry to provide informed support to clients.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Customer Care Specialist in the vibrant Streaming industry! This role comes with the exciting opportunity to work in Greece, complete with paid relocation. If you're passionate about entertainment and providing excellent customer support, this is the perfect role for you!

Key Responsibilities

• Provide exceptional customer support in German for inquiries related to streaming services through phone, email, and live chat.
• Assist customers with account management, subscription issues, and troubleshooting any technical difficulties.
• Collaborate with internal teams to ensure quick resolution of issues and improve service delivery.
• Document interactions and customer feedback accurately in our CRM system.
• Identify opportunities to enhance the customer experience and suggest improvements based on customer insights.
• Stay updated with the latest industry trends and streaming products to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Care Specialist focusing on Digital Payments! This role provides a wonderful opportunity to support German-speaking customers in the fast-evolving sector of digital finance, all while enjoying the beautiful backdrop of Greece. If you are passionate about customer service and the digital payment landscape, we invite you to join our dynamic team!

Key Responsibilities

• Deliver high-quality customer support in German through various channels, including phone, email, and live chat for digital payment inquiries.
• Assist customers with transaction issues, account inquiries, and troubleshooting related to digital payment services.
• Collaborate with cross-functional teams to resolve complex issues effectively and ensure an excellent customer experience.
• Document customer interactions and maintain accurate records in our CRM system.
• Analyze customer feedback to identify trends and propose actionable improvements in service delivery.
• Stay informed about industry trends, payment technologies, and company policies to provide the best assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a German Speaking Community Support representative specializing in Social Media, located in the vibrant environment of Greece. In this role, you will be instrumental in providing exceptional support and building a positive community for our German-speaking users across various social media platforms. Your primary focus will be to address inquiries, resolve issues, and ensure high levels of user engagement.

Key Responsibilities

• Deliver timely and professional support to users through social media channels in German.
• Engage actively with the online community by responding to comments, direct messages, and reviews.
• Monitor community interactions to identify trends and potential issues, escalating them to the appropriate departments.
• Collaborate with the marketing and content teams to contribute to engaging social media content.
• Keep abreast of social media trends and best practices to optimize community engagement strategies.
• Assist in creating a welcoming and inclusive environment for all users.

Requirements

Join the innovative team at Mercier Consultancy MD as a German Speaking Banking Support Specialist for a cutting-edge Digital Bank! We are excited to offer the chance to work in the vibrant landscape of Greece, where you can leverage your banking knowledge and superior customer service skills to assist our valued clients.

As a key member of our support team, you will engage directly with German-speaking customers, providing them with the assistance they need to navigate their banking services and ensuring a smooth and positive experience.

Key Responsibilities

• Assist German-speaking customers with inquiries regarding digital banking services via phone, email, and chat.
• Provide clear and concise information about banking products, account management, and troubleshooting issues.
• Resolve customer concerns in a timely manner while maintaining a high level of professionalism.
• Document all client interactions accurately in our CRM system for follow-up and quality improvement.
• Collaborate with internal teams to enhance the overall customer experience and streamline support processes.
• Stay informed on banking regulations and digital solutions to provide informed assistance.

Requirements

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via phone calls, chats, and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: