Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction.

Key Responsibilities

• Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat.
• Respond accurately to inquiries regarding products, services, and company policies in a timely manner.
• Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction.
• Maintain meticulous records of customer interactions and resolutions in our CRM system.
• Collaborate with different departments to facilitate effective solutions to client needs.
• Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support.

Requirements

Are you ready for a new adventure? Mercier Consultancy MD is on the lookout for enthusiastic individuals to join our team as Polish Speaking Customer Support Representatives! Not only will you provide support to our valued clients, but we also offer paid relocation to the beautiful city of Sofia, Bulgaria!

As a member of our team, you'll be at the heart of our customer relations, assisting Polish-speaking clients with their inquiries and ensuring they have a fantastic experience with our services. Join us and become a vital part of a growing, innovative company!

Key Responsibilities

• Deliver exceptional customer support to Polish-speaking clients via phone, email, and chat.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues efficiently, ensuring their satisfaction and loyalty.
• Document customer interactions meticulously to help improve our services.
• Collaborate with various departments to provide the best solutions for our clients.
• Stay up-to-date with our product offerings and industry trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is seeking a skilled Content Moderator fluent in Polish, Czech, or Slovak, alongside English, to join our team in Sofia, Bulgaria! This role includes a paid relocation package, making it an ideal opportunity for individuals looking to embrace a new cultural experience while playing a critical role in maintaining a safe online community. In this position, you will be responsible for moderating user-generated content to ensure it adheres to community standards and guidelines.

Key Responsibilities

• Moderate and evaluate online content in Polish, Czech, or Slovak, as well as English, to ensure compliance with community guidelines.
• Classify and assess content according to established moderation policies.
• Identify and report inappropriate content or policy violations to the necessary teams.
• Provide insights on content trends and user engagement to improve moderation strategies.
• Collaborate with colleagues to enhance content moderation processes.
• Remain up-to-date on company policies regarding content moderation and community interaction.

Requirements

Mercier Consultancy MD is seeking a Polish Speaking Customer Service Agent to join our dynamic team in Bulgaria, with fully paid relocation provided. This exciting opportunity allows you to immerse yourself in a vibrant environment while offering exceptional customer support to Polish-speaking clients. Your role will be pivotal in ensuring customer satisfaction and fostering long-lasting relationships.

Responsibilities

• Serve Polish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide comprehensive information, assist with order management, and help resolve customer issues promptly.
• Troubleshoot problems and complaints with a focus on effective resolution and customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for quality assurance.
• Collaborate with team members to enhance service delivery and improve customer experience.
• Stay updated on company policies, product offerings, and promotions to inform clients accurately.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Polish Speaking Customer Service Agent in Bulgaria, with fully paid relocation! This role offers the chance to work in a vibrant environment while providing exceptional support to Polish-speaking customers. Join our team and be part of a company that values talent and offers a supportive workplace.

Responsibilities

• Assist Polish-speaking customers through phone, email, and chat, addressing inquiries related to products and services.
• Provide clear and accurate information to help customers navigate their options and resolve issues.
• Handle customer complaints with professionalism and a focus on reaching effective solutions.
• Maintain detailed records of customer interactions in the CRM system for consistency and quality assurance.
• Collaborate with team members to continuously improve service delivery and customer satisfaction.
• Stay informed about product updates and company policies to enhance customer support.

Requirements

Mercier Consultancy MD is seeking a highly motivated Solutions Consultant who is fluent in both Polish and English. This role is essential for our clients as you will be the key point of contact, helping them navigate their business challenges through tailored solutions. We are looking for a results-driven individual who excels in a dynamic environment and has a passion for creating impactful customer experiences.

Key Responsibilities

• Engage with clients to understand their specific needs and business objectives.
• Design and propose customized solutions that effectively address client challenges.
• Offer expert advice and recommendations to enhance client satisfaction and operating efficiency.
• Coordinate with various teams to ensure seamless implementation of solutions.
• Provide training and ongoing support to clients to ensure they maximize the use of our products.
• Stay informed about industry trends and emerging technologies to deliver top-notch consultations.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Digital Trust and Safety Specialist proficient in both Polish and English. In this important position, you will play a key role in fostering a secure and respectful online environment for our users by actively monitoring content, addressing safety concerns, and enforcing safety policies.

Key Responsibilities

• Continuously monitor user-generated content and interactions to identify and mitigate any breaches of community guidelines.
• Conduct detailed investigations into reported safety incidents, using analytical skills to evaluate evidence and recommend suitable actions.
• Collaborate with diverse teams to formulate and enhance safety policies that support digital trust.
• Create comprehensive reports on safety incidents and patterns to guide management in decision-making.
• Stay informed on the latest trends and challenges related to digital safety to keep our protocols up-to-date.
• Communicate with users to provide education on best safety practices and promote awareness of digital threats.

Requirements

Mercier Consultancy MD is seeking a dedicated Content Moderator fluent in Polish and English to join our team in Sofia, Bulgaria! This role offers a unique opportunity for relocation to a vibrant city known for its rich history and culture. As a Content Moderator, you will be instrumental in ensuring that user-generated content adheres to community standards and guidelines, promoting a safe online environment for users.

Key Responsibilities

• Evaluate and moderate user-generated content in both Polish and English, ensuring compliance with community guidelines.
• Accurately classify content and make decisions based on established moderation policies.
• Identify and report inappropriate content or violations to the appropriate teams.
• Provide insights into content trends and user interactions to refine moderation strategies.
• Collaborate with team members to enhance content moderation processes.
• Remain updated on company policies regarding content moderation and community engagement.

Requirements

Mercier Consultancy MD is actively seeking a Polish Speaking Content Moderator to join our team in Sofia, Bulgaria! This role includes a fully paid relocation package, providing an excellent opportunity for individuals looking to advance their careers while experiencing life in a beautiful European city. As a Content Moderator, you will be responsible for reviewing and moderating user-generated content to ensure that it complies with our community standards, thus promoting a safe online environment for our Polish-speaking user base.

Key Responsibilities

• Moderate and evaluate user-generated content in Polish to ensure adherence to community guidelines.
• Classify and assess content accurately according to established moderation policies.
• Identify and report inappropriate content or violations to the appropriate teams.
• Provide insights on content trends and user interactions to help optimize moderation strategies.
• Collaborate with team members to enhance content moderation processes and practices.
• Stay informed about company policies related to content moderation and community engagement.

Requirements

Mercier Consultancy MD is seeking a Polish Speaking Content Moderator to join our team in the beautiful city of Athens, Greece! This position comes with a fully paid relocation package, presenting a fantastic opportunity for individuals looking to work in a vibrant environment while contributing to a safe online platform. As a Content Moderator, you will be responsible for ensuring that user-generated content complies with our community standards, supporting our Polish-speaking user community.

Key Responsibilities

• Moderate and assess user-generated content in Polish to ensure alignment with community guidelines.
• Classify and evaluate content based on established policies and guidelines.
• Identify and report inappropriate content or policy violations to the appropriate teams.
• Provide insights on content trends and user engagement to help refine moderation strategies.
• Collaborate with colleagues to enhance moderation processes and practices.
• Stay informed about company policies related to content moderation and community interaction.

Requirements