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Junior Crew Operator

posted by: spj_bot

As a Junior Crew Operator

You will coordinate the crew change planning for seafarers of the assigned fleet (5-7 vessels) in compliance with international maritime standards.

As a part of your role, you will:

  • Be responsible in crew change planning of the assigned fleet
  • Communicate crew needs to Danaos site and manning offices
  • Screen and monitor seafarers’ application forms and certificates
  • Coordinate the logistics of daily crew movement and the proper execution
  • Coordinate all travelling/ticketing arrangements

Requirements

The ideal candidate should have:

  • Degree in Shipping/Maritime
  • Up to 3 years of experience as Crew Operator
  • Familiarity with STCW and MLC convention
  • Computer literacy, (experience with Danaos Software will be considered as an additional asset)
  • Excellent communication skills and fluency in English
  • Efficiency in troubleshooting, organizing skills, attention to detail

Benefits

We offer:

Job Skills

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Serbian Speaking Customer Service for Manufacturing industry

posted by: spj_bot

Mercier Consultancy MD is excited to present an opportunity for Serbian Speaking Customer Service Representatives in the manufacturing industry. This role is tailored for individuals who thrive in a dynamic environment and are committed to providing outstanding support to our clients. As a representative, you will assist customers with inquiries related to manufacturing processes, products, and services, ensuring that you meet their needs with professionalism and accuracy.


Key Responsibilities

  • Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Serbian.
  • Provide detailed information on product specifications, order status, and manufacturing processes.
  • Assist customers with order placement, modifications, and troubleshooting as necessary.
  • Document all customer interactions and maintain accurate records in our CRM system.
  • Work closely with production and logistics teams to ensure timely and correct fulfillment of orders.
  • Stay updated on manufacturing processes and product launches to provide accurate information to customers.

Requirements

Job Skills

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Slovenian Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a rewarding opportunity for Slovenian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is tailored for individuals who are passionate about logistics and dedicated to providing exceptional service. As a customer service representative, your primary responsibility will be to assist clients with their inquiries and provide solutions in Slovenian.


Key Responsibilities

  • Manage customer inquiries regarding logistics services, shipment status, and supply chain solutions via phone, email, and chat in Slovenian.
  • Provide accurate information on pricing, delivery times, and service options.
  • Assist customers with order processing, tracking, and any necessary adjustments.
  • Effectively resolve customer complaints and issues, ensuring a high level of satisfaction.
  • Document all customer interactions thoroughly in the CRM system for subsequent follow-up and record-keeping.
  • Collaborate with operational teams to streamline processes and improve customer experience.
  • Stay updated on industry trends and company offerings to better assist customers.

Requirements

Job Skills

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Slovak Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Slovak Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about providing top-notch customer service while navigating the dynamic logistics environment. In this position, you will engage with customers in Slovak, helping them with their inquiries and ensuring smooth operations within the supply chain.


Key Responsibilities

  • Respond to customer inquiries regarding logistics services, delivery schedules, and supply chain processes via phone, email, and chat in Slovak.
  • Provide clear information about freight options, pricing, and service terms.
  • Assist customers with shipment tracking, booking requests, and managing logistics operations.
  • Resolve any issues or complaints promptly and ensure customer satisfaction.
  • Maintain accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with operational teams to provide customers with timely and accurate information.
  • Stay informed on logistics trends and service updates to assist customers effectively.

Requirements

Job Skills

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Latvian Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is excited to offer a fantastic opportunity for Latvian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about customer service and logistics solutions. As a representative, you will assist clients with their inquiries and ensure a seamless service experience in Latvian.


Key Responsibilities

  • Manage customer inquiries related to logistics and supply chain services, including shipping, tracking, and order management via phone, email, and chat in Latvian.
  • Provide accurate information about service offerings, pricing, and delivery timelines to customers.
  • Assist customers with the booking process, modifications, and cancellations of logistics services.
  • Resolve any issues or complaints promptly, ensuring customer satisfaction.
  • Document all customer interactions and maintain detailed records in the CRM system.
  • Collaborate with internal teams to ensure efficient service delivery and address customer needs effectively.
  • Stay updated on industry trends and company offerings to provide the best support to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service For The World's Leading Delivery Platform

posted by: spj_bot

Mercier Consultancy MD is excited to present an incredible opportunity for Dutch Speaking Customer Service Representatives for the world's leading delivery platform. This role is perfect for individuals who are enthusiastic about providing top-notch customer care in a fast-paced environment. As a vital part of our team, you will engage with customers in Dutch, helping them navigate and enhance their delivery experience.


Key Responsibilities

  • Manage customer inquiries related to delivery services, order statuses, and account management via phone, email, and chat in Dutch.
  • Address customer concerns and resolve issues promptly, ensuring a seamless experience.
  • Provide clear and concise information regarding delivery options, pricing, and policies.
  • Document interactions accurately in our CRM system for tracking and follow-up purposes.
  • Collaborate with logistics and operational teams to ensure customer satisfaction and timely problem resolution.
  • Remain informed about the company's services, promotions, and industry trends to offer informed support.

Requirements

Job Skills

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Dutch Speaking Customer Service For American Postal Company

posted by: spj_bot

Mercier Consultancy MD is excited to announce a position for Dutch Speaking Customer Service Representatives for an esteemed American Postal Company. This role is perfect for individuals who are passionate about logistics and customer support, and who wish to help clients navigate postal services while providing exceptional assistance in Dutch. You will be a key component in ensuring customers receive the support and information they need for all their postal inquiries.


Key Responsibilities

  • Handle customer inquiries regarding postal services, rates, and delivery options via phone, email, and chat in Dutch.
  • Provide information on tracking shipments, resolving mail issues, and service availability.
  • Assist customers with account management and other service-related requests.
  • Resolve issues and complaints efficiently while maintaining high customer satisfaction.
  • Document all customer interactions accurately in the CRM system for future reference.
  • Collaborate with operational and technical teams to improve service delivery.
  • Stay updated on postal regulations and services to provide accurate information to customers.

Requirements

Job Skills

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Dutch Speaking Customer Service For A Global Online Fashion And Beauty Retailer

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a Global Online Fashion and Beauty Retailer. If you are passionate about fashion and beauty, and enjoy providing top-notch customer service, this role is made for you! You will play a vital role in assisting customers with their inquiries and needs while promoting a positive shopping experience in Dutch.


Key Responsibilities

  • Manage customer inquiries regarding fashion and beauty products, orders, shipping, and returns through phone, email, and live chat in Dutch.
  • Provide detailed information about product availability, sizes, and styles to assist customers in their purchasing decisions.
  • Handle order processing, address any changes or cancellations, and manage customer feedback.
  • Resolve issues and complaints promptly, ensuring customer satisfaction and loyalty.
  • Keep track of customer interactions and maintain accurate records in our CRM system for future reference.
  • Collaborate with logistics and marketing teams to enhance the overall customer experience.
  • Stay informed about the latest fashion trends and product offerings to assist customers effectively.

Requirements

Job Skills

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Dutch Speaking Customer Service For A Global Logistics Provider

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives with a leading global logistics provider. This role is perfect for individuals who have a passion for logistics and customer support. As a customer service representative, you will assist clients in navigating their logistics needs, ensuring an outstanding service experience in Dutch.


Key Responsibilities

  • Handle customer inquiries regarding logistics services, shipment tracking, and pricing via phone, email, and chat in Dutch.
  • Provide information on shipping options, delivery schedules, and customs regulations.
  • Assist customers with booking logistics services, changes, and cancellations.
  • Resolve any issues or complaints promptly, ensuring customer satisfaction and maintaining a positive relationship.
  • Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
  • Collaborate with operational teams to provide customers with real-time updates and solutions.
  • Stay informed about the logistics industry and company services to better assist customers.

Requirements

Job Skills

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Swedish Speaking Customer Service for Logistics & Supply Chain industry

posted by: spj_bot

Mercier Consultancy MD is thrilled to present an opportunity for Swedish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a keen interest in logistics operations. As a representative, you will assist clients in addressing their inquiries and navigating logistical challenges while communicating effectively in Swedish.


Key Responsibilities

  • Handle customer inquiries regarding logistics services, shipment tracking, and supply chain operations via phone, email, and live chat in Swedish.
  • Provide accurate information on shipping options, service timelines, and industry regulations.
  • Assist customers with booking processes and resolving service-related issues.
  • Document customer interactions and maintain detailed records in the CRM system.
  • Collaborate with operational teams to ensure timely communication and resolution of inquiries.
  • Stay updated on industry trends and best practices to better assist customers.

Requirements

Job Skills

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