German Speaking Customer Service for E-Commerce Platform - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top-notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.
Key Responsibilities
- Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German.
- Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience.
- Address inquiries about product specifications, shipping options, and payment methods.
- Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty.
- Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.
- Collaborate with other teams such as logistics and marketing to enhance overall service delivery.
- Stay updated on the latest e-commerce trends and platform features to provide informed assistance.
Requirements