Dutch Speaking Customer Service for Food Delivery Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading food delivery platform, based in beautiful Greece. This role is perfect for individuals who have a passion for food and customer service, and who are looking to work in a vibrant environment. As a representative, you will assist customers in Dutch, ensuring they have a seamless experience when ordering food and navigating the platform.
Key Responsibilities
- Handle customer inquiries about food orders, delivery options, and platform features via phone, email, and chat in Dutch.
- Provide accurate information on restaurant menus, pricing, and promotions.
- Assist customers with order placement, modifications, and any delivery-related concerns.
- Resolve issues and complaints promptly and efficiently, ensuring high customer satisfaction.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate with the logistics team to address order-related issues and improve service delivery.
- Stay informed about promotions and new restaurant partnerships to enhance customer interactions.
Requirements