Mercier Consultancy Global invites you to be part of our dynamic team as a German Speaking Customer Support Specialist for a leading gaming company in Athens. This exciting opportunity is perfect for passionate individuals who are fluent in German and have a strong interest in the gaming industry. In this role, you will provide top-notch customer support to gamers, ensuring they have the best experience possible with our client's products.

Key Responsibilities

• Deliver exceptional customer support to German-speaking clients through various communication channels, including chat, email, and phone.
• Assist customers in troubleshooting issues with their gaming accounts and provide solutions in a timely manner.
• Guide users on game features, in-game purchases, and account management.
• Document customer interactions and feedback to assist in improving service quality.
• Collaborate with internal teams to escalate complex issues and ensure resolution.
• Stay updated on current games and industry trends to provide informed assistance.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Products Support Specialist based in Sofia, Bulgaria, with a fully paid relocation! This exciting opportunity allows you to combine your language skills and passion for customer service while helping Danish-speaking customers navigate our innovative products. Your role will be pivotal in enhancing customer satisfaction and ensuring that users get the most out of their experience.

Key Responsibilities

• Provide exceptional support to Danish-speaking customers via phone, email, and chat regarding our product offerings.
• Assist customers with product inquiries, setup processes, and troubleshooting issues effectively.
• Guide users through product features, ensuring they understand how to maximize their benefits.
• Document all customer interactions and resolutions in the CRM system with attention to detail.
• Collaborate with technical teams to resolve advanced issues and improve product functionality.
• Remain informed about the latest product updates and industry trends to provide informed advice to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Advisor for Smart Home & Appliances with MCG. This remote position allows you to work from anywhere in Greece while assisting customers with their home technology needs. If you have a passion for innovative smart home solutions and exceptional customer service, we want to hear from you!

Key Responsibilities

• Deliver top-tier customer support to Dutch-speaking clients regarding smart home and appliance products via phone, email, and chat.
• Assist customers with product inquiries, troubleshooting issues, and technical support.
• Guide users through the setup and effective use of smart home devices, ensuring a seamless customer journey.
• Document all customer interactions accurately in the CRM system.
• Provide feedback to product teams on customer concerns and suggestions for improvement.
• Keep updated with the latest trends in smart home technology and product features.

Requirements

Developer Advocate - Climate & Sustainability

Location: Remote - US only

Compensation: Competitive

We are a fast-growing software company committed to supporting a high-performance, open-source, proof-of-stake platform. Our platform is EVM-compatible and built specifically to meet the needs of enterprise and Web3 applications, demanding speed, security, and sustainability. We are seeking a Developer Advocate to focus on Climate and Sustainability initiatives in the Americas, acting as the technical bridge to drive the adoption of decentralized solutions for ESG (Environmental, Social, Governance) goals.

You will be at the forefront of the platform's latest developments, focusing on how climate-oriented decentralized applications (dApps) can be effectively built using the platform's native services and specialized solutions (e.g., the Guardian platform). Your work will architect and drive the adoption of decentralized tools for sustainability, enabling organizations to meet their ESG objectives.

Responsibilities:

Mercier Consultancy MD is seeking a dedicated Online Safety Specialist fluent in both Danish and English, offering the unique opportunity of paid relocation to Sofia, Bulgaria! In this vital role, you will be responsible for ensuring a safe online environment by monitoring user interactions, addressing safety concerns, and implementing community guidelines.

Key Responsibilities

• Monitor and evaluate user-generated content and interactions to identify breaches of safety standards and community guidelines.
• Conduct thorough investigations into reported incidents, analyzing data to make informed decisions regarding safety actions.
• Collaborate with various departments to create and enhance online safety policies and procedures that align with best practices.
• Compile and present reports on online safety trends and incidents to provide insights and recommendations to management.
• Remain informed about current online safety challenges and emerging threats, proposing proactive measures to mitigate risks.
• Educate and guide users on safe online practices to foster a secure community environment.

Requirements

Mercier Consultancy MD is excited to announce a position for Lithuanian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals passionate about education and committed to supporting learners and educators in their journey. As a customer service representative, you will assist students, parents, and educators by providing valuable information and resolving inquiries in Lithuanian.

Key Responsibilities

• Manage customer inquiries related to e-learning platforms, courses, and educational resources via phone, email, and chat in Lithuanian.
• Guide users through the registration process and address any technical issues they may encounter.
• Provide detailed information about course offerings, schedules, and enrollment procedures.
• Resolve customer concerns and complaints promptly to ensure a positive experience.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with internal teams to improve the customer experience based on feedback and insights.
• Stay informed about the latest trends in education and e-learning technologies to better assist customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives for a publicly traded social media company. If you are passionate about social media and enjoy engaging with users to enhance their experience, this role is for you. In this dynamic position, you will be the first point of contact for users, providing support and information while helping to foster a positive online community.

Key Responsibilities

• Assist users with inquiries related to platform features, account management, and community guidelines via phone, email, and chat in Dutch.
• Provide troubleshooting support for technical issues and guide users on best practices.
• Engage with users in a friendly and informative manner, ensuring a positive experience.
• Document user interactions accurately in the CRM system for future reference.
• Collaborate with community managers and product teams to address user feedback and improve the platform.
• Stay current on platform updates and industry trends to effectively assist users.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for passionate individuals who are enthusiastic about education and eager to assist students and educators in maximizing their learning experiences. As a part of our dedicated team, you will provide exceptional support to our clients and help them navigate our e-learning platform in a friendly and professional manner.

Key Responsibilities

• Respond to customer inquiries about educational products and e-learning services via phone, email, and live chat in German.
• Guide users through the registration process, course selections, and platform features.
• Assist in troubleshooting technical issues and ensure a positive user experience.
• Document customer interactions diligently and follow up to ensure resolution and satisfaction.
• Collaborate with educational teams to improve service offerings based on user feedback.
• Stay informed about industry trends and product updates to provide accurate information to customers.

Requirements

🌟 Join our team at Mercier Consultancy MD as we embark on an exciting journey within the Social Media industry! We're on the lookout for passionate and dynamic Italian Speaking Customer Service Representatives. If you love connecting with people and are keen on helping users navigate the vibrant world of social media, this role is perfect for you!

As a customer service representative, you will play a pivotal role in assisting our clients, ensuring their questions are answered, and their experiences are nothing short of excellent!

Key Responsibilities

• Engage with customers via phone, email, and chat in Italian, addressing inquiries about social media platforms and features.
• Guide users with troubleshooting tips, ensuring they make the most of their social media experience.
• Provide information on best practices, policies, and updates in a clear and friendly manner.
• Resolve customer complaints swiftly while keeping a positive rapport.
• Document all interactions in our CRM system, maintaining accurate records of customer feedback.
• Collaborate with internal teams to enhance service delivery and user satisfaction.
• Stay updated on the latest social media trends and features to assist clients effectively.

Requirements

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Technical Support Engineer in South Carolina, United States.

We are seeking a motivated Technical Support Engineer to provide remote support for customer systems and software. In this role, you’ll troubleshoot technical issues, guide users through solutions, and perform system maintenance to ensure optimal performance. Your focus will be on professional, clear communication, detailed problem-solving, and continuous learning. You'll collaborate with internal teams and customers to deliver high-quality service and build strong relationships, all while adapting to new technologies and procedures in a dynamic environment.

Accountabilities: