We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Are you excited about diving deep into a specific industry, mastering its challenges, and building a marketing playbook from the ground up?

Keycafe is looking for a Marketing Coordinator who can take ownership of a single vertical — such as vehicle fleets or first responders — and drive end-to-end demand generation. You will research the market, craft strategy, execute campaigns across multiple channels, and ultimately map out the most effective marketing motions for your industry.

You will collaborate closely with Sales, Customer Success, and Product to bring high-quality content and campaigns to life while helping shape the future of our North American marketing efforts. This role requires fluent business English and strong writing abilities.

If you’re a creative, analytical, and detail-oriented marketer who loves testing ideas and producing high-impact assets, we want to hear from you.

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Mercier Consultancy MD is op zoek naar een gedreven Nederlandstalige Customer Success Medewerker die de uitdaging aangaat om naar Griekenland te verhuizen! In deze rol ben je verantwoordelijk voor het waarborgen van de klanttevredenheid en het succes van onze Nederlandstalige klanten. Je zult fungeren als de stem van de klant binnen ons bedrijf en ervoor zorgen dat zij optimaal profiteren van onze producten en diensten.

Wat ga je doen?

• Actief onderhouden van relaties met Nederlandstalige klanten en hun succes begeleiden.
• Bieden van tijdige en effectieve ondersteuning om klantvragen en problemen op te lossen.
• Verzamelen van feedback van klanten om onze producten en klantbeleving continu te verbeteren.
• Bereiden van rapportages en analyses om klanttevredenheid en engagement te meten.
• Samenwerken met interne teams om klantverwachtingen te begrijpen en oplossingen te coördineren.

Requirements

Mercier Consultancy MD is op zoek naar een enthousiaste Nederlandstalige Customer Success Medewerker die klaar is voor een avontuur in Griekenland! In deze rol ben je de schakel tussen ons bedrijf en onze Nederlandse klanten, en speel je een cruciale rol in hun succes. Je zult hen ondersteunen, begeleiden en ervoor zorgen dat zij het meeste uit onze oplossingen halen terwijl je geniet van het zonnige leven in Griekenland.

Je verantwoordelijkheden omvatten:

• Het opbouwen en onderhouden van sterke relaties met Nederlandstalige klanten.
• Verstrekken van uitstekende ondersteuning en begeleiding bij het gebruik van onze producten en diensten.
• Proactief opvolgen van klantverzoeken en zorgen voor tijdige oplossingen.
• Klanten helpen hun doelen te bereiken door waardevolle inzichten en deskundig advies te bieden.
• Bijdragen aan klantgerichte projecten en feedback om onze processen te verbeteren.
• Samenwerken met interne teams om klantbehoeften en verwachtingen te begrijpen.

Requirements

Mercier Consultancy MD is op zoek naar een Nederlandstalige Customer Success Medewerker die bereid is om naar het prachtige Griekenland te verhuizen! Deze rol biedt een unieke kans om deel uit te maken van ons dynamische team, terwijl je onze klanten van dienst bent in een inspirerende nieuwe omgeving. Als Customer Success Medewerker ben jij verantwoordelijk voor het ondersteunen van onze Nederlandstalige klanten en ervoor te zorgen dat zij het maximale halen uit onze producten en diensten.

Belangrijkste verantwoordelijkheden

• Functie als belangrijkste contactpersoon voor Nederlandstalige klanten en het opbouwen van sterke relaties.
• Klanten begeleiden in het begrijpen en effectief gebruiken van onze producten en diensten.
• Proactief de klanttevredenheid monitoren en persoonlijke ondersteuning bieden bij hun succes.
• Alle klantinteracties en feedback nauwkeurig documenteren in ons CRM-systeem.
• Samenwerken met verschillende teams om klantproblemen op te lossen en oplossingen aan te bieden.
• Bijblijven met trends in de branche om waardevolle inzichten aan klanten te bieden.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Customer Service Advisor and embrace the opportunity to relocate to the stunning Greece! This position is ideal for those who are passionate about customer service and eager to experience a new culture while working in a vibrant team environment.

In this role, you will be responsible for delivering exceptional support to our Dutch-speaking customers, ensuring their inquiries are handled efficiently and effectively. Your journey will include comprehensive training to equip you with the necessary tools for success and growth within our organization.

Key Responsibilities:

• Address customer inquiries from Dutch-speaking clients through various channels, such as phone, email, and live chat.
• Provide timely and accurate solutions to customer issues, ensuring satisfaction with every interaction.
• Document and track customer interactions to facilitate continuous improvement in service delivery.
• Collaborate with team members and participate in ongoing training to enhance product knowledge and customer service skills.
• Help promote a positive company image by representing our values and commitment to customer success.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a German Speaking Solutions Consultant to join our team in beautiful Greece, with paid relocation support! In this role, you will collaborate closely with clients, helping them navigate their challenges by providing tailored technology solutions that enhance their business operations. If you are passionate about technology and delivering customer success, we want to hear from you!

Key Responsibilities

• Engage with clients to thoroughly understand their unique needs and business objectives.
• Craft and present customized solutions that effectively address client challenges and deliver value.
• Serve as a trusted advisor, providing insights and recommendations based on industry best practices.
• Work closely with internal teams to ensure seamless implementation and ongoing support for solutions.
• Conduct training sessions to empower clients in maximizing the use of our products and services.
• Stay informed about market trends and emerging technologies to offer relevant advice during consultations.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for a Dutch Speaking Solutions Consultant to join our team in Greece, with fully paid relocation for the right candidate! In this role, you will engage with clients, providing tailored solutions that meet their unique business needs. If you enjoy working in a dynamic environment and have a passion for customer success, we want to hear from you!

Key Responsibilities

• Connect with clients to understand their specific requirements and objectives through comprehensive consultations.
• Develop customized solutions that leverage our offerings to overcome client challenges.
• Act as a trusted advisory partner, providing industry insights and recommendations to enhance client satisfaction.
• Coordinate with internal teams to ensure smooth implementation and support of solutions provided to clients.
• Stay updated on market trends, competitors, and new technologies to offer relevant solutions.

Requirements