We are looking for an enthusiastic and results-oriented Customer Success Specialist for one of our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

We are looking for an enthusiastic and results-oriented Customer Success Specialist for one of our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success;
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Mercier Consultancy MD is excited to announce a fantastic opportunity for a Dutch Customer Success Specialist to work remotely while residing in Greece! This position allows you to combine your professional aspirations with the beauty and lifestyle of Greece, all from the comfort of your home. In this role, you will be crucial in ensuring that our Dutch-speaking clients receive top-notch support and are equipped to maximize their experience with our services.

Key Responsibilities

• Serve as the primary contact for Dutch-speaking clients, building strong relationships to enhance their satisfaction.
• Assist clients in navigating our products and services for optimal usage.
• Regularly assess client satisfaction and proactively provide resources for their ongoing success.
• Maintain detailed records of client interactions and feedback in our CRM system to foster continuous improvement.
• Collaborate with various teams to resolve client issues efficiently and effectively.
• Stay informed about industry trends to provide valuable insights to clients.

Requirements

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Are you excited about diving deep into a specific industry, mastering its challenges, and building a marketing playbook from the ground up?

Keycafe is looking for a Marketing Coordinator who can take ownership of a single vertical — such as vehicle fleets or first responders — and drive end-to-end demand generation. You will research the market, craft strategy, execute campaigns across multiple channels, and ultimately map out the most effective marketing motions for your industry.

You will collaborate closely with Sales, Customer Success, and Product to bring high-quality content and campaigns to life while helping shape the future of our North American marketing efforts. This role requires fluent business English and strong writing abilities.

If you’re a creative, analytical, and detail-oriented marketer who loves testing ideas and producing high-impact assets, we want to hear from you.

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

We are looking for an enthusiastic and results-oriented Customer Success Specialist for our B2B clients. In this role, you will be responsible for managing the entire customer journey, from initial product implementation to long-term success and growth. The ideal candidate will possess a blend of strong technical aptitude, account management expertise, and excellent communication skills to ensure our clients achieve maximum value from our complex product suite.

Excited? Let’s see what it takes 💛

What you will do:

• Set up and configure our complex B2B product, which includes functional logic (similar to Odoo, SAP, Microsoft Dynamics, etc.);
• Conduct demo calls to deeply understand client business needs and hold compelling product demonstrations to showcase value and functionality;
• Develop and conduct comprehensive client trainings to ensure high user adoption;
• Proactively manage the client journey, fostering strong relationships and acting as a trusted advisor to ensure ongoing satisfaction and success.
• Manage a portfolio of accounts, focusing on retention and identifying opportunities to upgrade client plans as per their growing needs.

What you need to succeed in this role:

Mercier Consultancy MD is op zoek naar een gedreven Nederlandstalige Customer Success Medewerker die de uitdaging aangaat om naar Griekenland te verhuizen! In deze rol ben je verantwoordelijk voor het waarborgen van de klanttevredenheid en het succes van onze Nederlandstalige klanten. Je zult fungeren als de stem van de klant binnen ons bedrijf en ervoor zorgen dat zij optimaal profiteren van onze producten en diensten.

Wat ga je doen?

• Actief onderhouden van relaties met Nederlandstalige klanten en hun succes begeleiden.
• Bieden van tijdige en effectieve ondersteuning om klantvragen en problemen op te lossen.
• Verzamelen van feedback van klanten om onze producten en klantbeleving continu te verbeteren.
• Bereiden van rapportages en analyses om klanttevredenheid en engagement te meten.
• Samenwerken met interne teams om klantverwachtingen te begrijpen en oplossingen te coördineren.

Requirements

Mercier Consultancy MD is op zoek naar een enthousiaste Nederlandstalige Customer Success Medewerker die klaar is voor een avontuur in Griekenland! In deze rol ben je de schakel tussen ons bedrijf en onze Nederlandse klanten, en speel je een cruciale rol in hun succes. Je zult hen ondersteunen, begeleiden en ervoor zorgen dat zij het meeste uit onze oplossingen halen terwijl je geniet van het zonnige leven in Griekenland.

Je verantwoordelijkheden omvatten:

• Het opbouwen en onderhouden van sterke relaties met Nederlandstalige klanten.
• Verstrekken van uitstekende ondersteuning en begeleiding bij het gebruik van onze producten en diensten.
• Proactief opvolgen van klantverzoeken en zorgen voor tijdige oplossingen.
• Klanten helpen hun doelen te bereiken door waardevolle inzichten en deskundig advies te bieden.
• Bijdragen aan klantgerichte projecten en feedback om onze processen te verbeteren.
• Samenwerken met interne teams om klantbehoeften en verwachtingen te begrijpen.

Requirements