Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

InfyStrat is seeking a detail-oriented Software Tester to join our quality assurance team. In this role, you will be responsible for validating the functionality and performance of our software applications through comprehensive testing practices. You will work closely with developers and project managers to design and execute test cases, identify defects, and ensure that our software meets the highest quality standards. The ideal candidate will possess a strong understanding of software testing principles, excellent problem-solving skills, and a commitment to delivering high-quality results. At InfyStrat, we prioritize quality and customer satisfaction, and your role will be crucial in helping us achieve our objectives. If you are passionate about software quality and looking for an opportunity to grow within a collaborative environment, we encourage you to apply.

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for those who are committed to providing exemplary customer service and have a passion for the healthcare sector. As a customer service representative, you will engage with patients and healthcare providers in Portuguese, assisting them with their inquiries about pharmaceutical products and services.

Key Responsibilities

• Respond to customer inquiries about pharmaceutical products, prescription processes, and healthcare protocols via phone, email, and chat in Portuguese.
• Provide accurate information and guidance to patients and healthcare professionals in a friendly and professional manner.
• Assist in processing prescription orders and addressing any related issues.
• Document all customer interactions accurately for record-keeping and compliance.
• Collaborate with pharmacy teams to address and resolve customer concerns promptly.
• Stay informed about pharmaceutical developments and company products to enhance customer support.

Requirements

Mercier Consultancy MD is delighted to announce a position for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who thrive in a customer-centric environment and are passionate about enhancing guests' experiences. As a representative, you will assist travelers and hospitality clients with their inquiries and needs, ensuring they receive top-notch service in Portuguese.

Key Responsibilities

• Manage customer inquiries related to travel bookings, hotel accommodations, and tourism services via phone, email, and live chat in Portuguese.
• Provide information on destinations, travel packages, promotions, and local attractions.
• Assist customers with modifications to bookings, cancellations, and other service-related issues.
• Document customer interactions meticulously to ensure accurate record-keeping.
• Collaborate with hospitality and tourism professionals to resolve issues and enhance customer satisfaction.
• Stay updated on industry trends and changes to effectively assist our clients.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Portuguese Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who are passionate about food and are eager to provide excellent service. As part of our customer service team, you will assist customers with their inquiries regarding products, orders, and services, ensuring a delightful experience in Portuguese.

Key Responsibilities

• Respond to customer inquiries regarding food and beverage products, orders, and delivery schedules via phone, email, and chat in Portuguese.
• Provide detailed information about menu options, ingredients, dietary restrictions, and promotions.
• Assist customers with order placements, modifications, and cancellations.
• Address and resolve any complaints or issues to ensure customer satisfaction.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with warehouse and logistics teams to provide timely updates to customers.
• Stay informed about industry trends and company products to enhance customer inquiries.

Requirements

Mercier Consultancy MD is excited to announce a remarkable opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to support learners in their pursuit of knowledge. As a customer service representative, you will provide critical assistance to students and educators, ensuring they have the resources and information necessary for a successful learning experience.

Key Responsibilities

• Manage customer inquiries regarding educational programs, e-learning platforms, and course materials via phone, email, and chat in Portuguese.
• Assist students and teachers in navigating online learning systems and resources.
• Provide enrollment support and information about course offerings, pricing, and policies.
• Resolve any issues or concerns promptly while ensuring a positive customer experience.
• Document interactions thoroughly and maintain up-to-date customer records.
• Collaborate with educational teams to enhance service delivery and respond to customer needs.
• Stay informed about educational trends and our product offerings to provide accurate information.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role is an excellent opportunity for individuals with a passion for customer service and an interest in biotechnology to join a dynamic team. In this position, you will provide essential support to clients and partners, using your fluency in Portuguese to deliver clear and effective communication.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products and services through phone, email, and live chat in Portuguese.
• Educate clients on product usage, features, and industry regulations.
• Assist in troubleshooting product-related issues and coordinate with technical support teams.
• Document customer interactions accurately in the CRM system.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay updated on the latest advancements in biotechnology to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are enthusiastic about helping clients manage their banking needs and are committed to delivering exceptional service. In this position, you will assist customers with their inquiries regarding banking products and services, using your fluency in Portuguese to provide clear and effective communication.

Key Responsibilities

• Respond to customer inquiries about banking services, account management, and product offerings via phone, email, and chat in Portuguese.
• Assist clients with troubleshooting account issues, transaction questions, and service changes.
• Provide guidance on online banking services and security measures.
• Document all customer interactions accurately and maintain thorough records within the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay up-to-date on banking regulations and product updates to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who have a passion for automobiles and strong customer service skills. As a representative, you will assist customers with inquiries related to automotive products and services, ensuring they have a positive experience while communicating in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding automotive products, services, and warranty information via phone, email, and chat in Portuguese.
• Provide guidance on vehicle maintenance, repairs, and available options.
• Assist customers with scheduling appointments and managing service requests.
• Resolve customer complaints and issues in a timely and effective manner.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with automotive technicians and service teams to ensure customer needs are met.
• Stay informed about automotive trends and new product offerings to provide relevant information to customers.

Requirements