Mercier Consultancy MD is thrilled to offer an opportunity for Slovak Speaking Customer Service Representatives in the Healthcare industry. If you are passionate about making a difference in people's lives and providing top-notch service, this role is for you. You will assist customers with their healthcare inquiries, offering guidance and support in Slovak to ensure they navigate their healthcare needs effectively.

Key Responsibilities

• Handle customer inquiries related to healthcare services, insurance options, and medical products via phone, email, and chat in Slovak.
• Provide accurate information about healthcare policies, procedures, and product offerings.
• Assist customers with appointment scheduling, prescription refills, and service navigation.
• Resolve issues and complaints promptly, ensuring a satisfactory customer experience.
• Document all customer interactions thoroughly in the CRM system for follow-up and compliance.
• Collaborate with healthcare professionals and administrative teams to facilitate customer needs.
• Stay informed about industry updates and best practices to assist customers effectively.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and dedicated to providing superior customer support. As a member of our team, you will assist clients in navigating their pharmaceutical needs while delivering exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries regarding pharmaceutical products, prescription information, and healthcare services via phone, email, and chat in Polish.
• Provide accurate information on medication usage, side effects, and available healthcare options.
• Assist customers with order processing, medication refills, and account management.
• Resolve customer complaints and issues promptly while ensuring customer satisfaction.
• Document customer interactions accurately in our CRM system, maintaining compliance with industry regulations.
• Collaborate with healthcare professionals and internal teams to enhance the customer experience.
• Stay informed about pharmaceutical products, industry developments, and company offerings.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Lithuanian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and committed to providing exceptional customer service. You will be responsible for assisting customers and healthcare professionals with inquiries related to pharmaceutical products and services, ensuring clarity and support in Lithuanian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescription information, and service offerings via phone, email, and chat in Lithuanian.
• Provide accurate information on product availability, side effects, and usage instructions.
• Assist customers with prescription refills, account management, and any concerns they may have.
• Resolve complaints and issues swiftly to ensure customer satisfaction.
• Maintain accurate and detailed records of customer interactions in the CRM system.
• Collaborate with healthcare professionals and internal teams to improve service delivery and response times.
• Stay informed about industry regulations and product updates to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Pharmaceuticals industry. If you have a passion for helping others and a keen interest in healthcare, this role is designed for you. As a customer service representative, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive the best possible support in Serbian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and live chat in Serbian.
• Provide accurate information on product availability, dosage, pricing, and usage instructions.
• Assist customers with prescription refills, order tracking, and any necessary changes to their orders.
• Address and resolve customer complaints and concerns with professionalism and empathy.
• Document all customer interactions clearly and accurately in the CRM system for compliance and follow-up purposes.
• Collaborate with pharmacy staff and other departments to ensure comprehensive customer support.
• Stay informed about pharmaceutical products and industry regulations to provide reliable and up-to-date information.

Requirements

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for those who are committed to providing exemplary customer service and have a passion for the healthcare sector. As a customer service representative, you will engage with patients and healthcare providers in Portuguese, assisting them with their inquiries about pharmaceutical products and services.

Key Responsibilities

• Respond to customer inquiries about pharmaceutical products, prescription processes, and healthcare protocols via phone, email, and chat in Portuguese.
• Provide accurate information and guidance to patients and healthcare professionals in a friendly and professional manner.
• Assist in processing prescription orders and addressing any related issues.
• Document all customer interactions accurately for record-keeping and compliance.
• Collaborate with pharmacy teams to address and resolve customer concerns promptly.
• Stay informed about pharmaceutical developments and company products to enhance customer support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for German Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is tailored for individuals who are dedicated to supporting health and wellness through exemplary customer service. As a representative, you will assist customers and healthcare professionals with inquiries about pharmaceutical products and services while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to pharmaceutical products, services, and regulations via phone, email, and live chat in German.
• Provide accurate information on product details, availability, and usage instructions to customers.
• Assist healthcare professionals with order management, prescription clarifications, and any service-related questions.
• Resolve customer issues and complaints in a timely manner, ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for compliance and future reference.
• Collaborate with internal teams to improve processes and enhance the overall customer experience.
• Stay informed about industry trends, regulations, and Schering product offerings to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Dutch Speaking Customer Service Representatives in the Pharmaceuticals industry. In this crucial role, you will engage with healthcare professionals and customers to provide reliable support and information regarding pharmaceutical products and services. If you are dedicated to customer service and have a passion for the healthcare sector, this position is a great fit for you!

Key Responsibilities

• Manage and respond to customer inquiries related to pharmaceutical products, services, and policies via phone, email, and chat in Dutch.
• Educate customers on medication usage, side effects, and safety information.
• Assist healthcare professionals with prescription inquiries and processing.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address customer needs and ensure compliance with industry regulations.
• Stay updated on the latest pharmaceutical advancements and company offerings to provide accurate information.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Portuguese Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are dedicated to helping others and are passionate about providing support in the healthcare sector. As a customer service representative, you will assist patients and healthcare providers with their inquiries, ensuring they receive timely and accurate information in Portuguese.

Key Responsibilities

• Respond to customer inquiries regarding pharmaceutical products, health concerns, and medication information via phone, email, and chat in Portuguese.
• Educate customers on drug usage, side effects, and compliance regulations.
• Assist healthcare providers and patients in navigating prescription processes and product availability.
• Document all customer interactions thoroughly and maintain accurate records.
• Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• Stay informed about new pharmaceutical products and industry regulations to provide the best assistance possible.

Requirements

Mercier Consultancy MD is excited to offer a rewarding position for Polish Speaking Customer Service Representatives within the pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing exceptional support to clients and healthcare providers. You will be responsible for addressing inquiries related to pharmaceutical products and services, ensuring accurate and timely information is communicated effectively in Polish.

Key Responsibilities

• Handle incoming customer inquiries regarding pharmaceutical products, prescription processes, and healthcare services via phone, email, and chat in Polish.
• Provide clear and accurate information to clients, ensuring they understand product usage, dosage, and safety guidelines.
• Assist customers in navigating insurance claims and reimbursement questions related to pharmaceuticals.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with healthcare professionals and internal teams to resolve issues and improve service delivery.
• Stay informed about industry regulations, product updates, and best practices to convey relevant information to clients.

Requirements

*$2500 sign on bonus!

WORK SCHEDULE

4x10 schedule 3 days between Tuesday and Friday, and each Saturday for a total of 4 days per week, 10 hours per day. Start time: 1:00 pm PST

Why Millennium Health?

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans. Everyone that joins our team is key to our ability to support the clinicians and patients.

GENERAL SUMMARY

The Clinical Laboratory Scientist performs a variety of standardized urinalysis tests in a toxicology laboratory for the detection of prescription and illicit drugs using advanced LC-MS-MS technology and approves reports and patient results to ordering physicians.

ESSENTIAL FUNCTIONS