Portuguese Speaking Customer Service for Biotechnology industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role is an excellent opportunity for individuals with a passion for customer service and an interest in biotechnology to join a dynamic team. In this position, you will provide essential support to clients and partners, using your fluency in Portuguese to deliver clear and effective communication.
Key Responsibilities
- Manage customer inquiries regarding biotechnology products and services through phone, email, and live chat in Portuguese.
- Educate clients on product usage, features, and industry regulations.
- Assist in troubleshooting product-related issues and coordinate with technical support teams.
- Document customer interactions accurately in the CRM system.
- Collaborate with internal teams to enhance service delivery and customer satisfaction.
- Stay updated on the latest advancements in biotechnology to provide relevant information to customers.
Requirements