Portuguese Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives in the banking industry. This role is perfect for individuals who are enthusiastic about helping clients manage their banking needs and are committed to delivering exceptional service. In this position, you will assist customers with their inquiries regarding banking products and services, using your fluency in Portuguese to provide clear and effective communication.
Key Responsibilities
- Respond to customer inquiries about banking services, account management, and product offerings via phone, email, and chat in Portuguese.
- Assist clients with troubleshooting account issues, transaction questions, and service changes.
- Provide guidance on online banking services and security measures.
- Document all customer interactions accurately and maintain thorough records within the CRM system.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Stay up-to-date on banking regulations and product updates to assist customers effectively.
Requirements