Mercier Consultancy MD is thrilled to announce an opportunity for Dutch Speaking Customer Care Representatives for a prestigious high-end domestic appliances company! Join our team in Greece, where you will have the chance to provide exceptional service and support to customers who appreciate luxury and quality in their home appliances. If you’re dedicated to delivering a superior customer experience, we would love to have you on board!

Key Responsibilities

• Provide outstanding customer service in Dutch via phone, email, and chat for inquiries related to high-end domestic appliances.
• Assist customers with product information, order management, warranty claims, and troubleshooting issues.
• Collaborate with internal teams to ensure timely resolution of customer inquiries and concerns.
• Document customer interactions accurately in our CRM system for tracking and follow-up.
• Gather customer feedback to continuously improve service offerings and enhance customer satisfaction.
• Stay knowledgeable about the latest product features, promotions, and company policies to provide informed assistance to customers.

Requirements

Robusta assists organizations in transitioning to a digital-first approach, crafting unforgettable experiences for their customers. We provide strategy, design, product, and technology services to prominent businesses and brands, utilizing our go-to-market expertise to facilitate seamless customer experiences and enhance conversion rates.

About the Role

The Client Growth Manager is a strategic commercial role responsible for driving end-to-end revenue growth across an assigned industry vertical or geographic market. This role operates within an integrated Sales & Account Management model, owning both new business acquisition and existing account expansion under a unified revenue target.

The Client Growth Manager acts as the single commercial owner of their portfolio, accountable for revenue generation, client relationship management, and long-term value creation, while ensuring profitability and strategic alignment.

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals who are fluent in Swedish and are passionate about delivering outstanding customer service. In this role, you will be responsible for assisting our Swedish-speaking clients, addressing their inquiries, and ensuring a smooth and positive experience with our services.

Key Responsibilities

• Provide exceptional customer support to Swedish-speaking clients through various communication channels including phone, email, and live chat.
• Address inquiries related to products and services, ensuring accurate and clear communication.
• Resolve customer issues and complaints promptly, focusing on their satisfaction.
• Document all customer interactions and maintain organized records of inquiries and resolutions.
• Collaborate with different departments to enhance service delivery and improve overall customer experience.
• Stay informed about product updates and policy changes to better assist customers.

Requirements

Mercier Consultancy MD is pleased to announce exciting opportunities for Swedish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Swedish and are passionate about providing excellent customer service. As part of our team, you will assist our Swedish-speaking clients, ensuring their inquiries are addressed and their concerns resolved efficiently and effectively.

Key Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients through phone, email, and chat.
• Handle inquiries related to products and services, providing accurate and helpful information.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions and maintain comprehensive records for future reference.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about product updates and changes to provide the best support to customers.

Requirements

Mercier Consultancy MD is excited to announce openings for Swedish Speaking Customer Support Representatives in Sofia. This role is tailored for individuals fluent in Swedish who are enthusiastic about delivering excellent customer service. You will be responsible for assisting our Swedish-speaking clients, resolving their inquiries, and ensuring a positive experience with our products and services.

Key Responsibilities

• Provide outstanding customer support to Swedish-speaking clients through various channels, including phone, email, and chat.
• Address inquiries regarding products and services and provide detailed, accurate information.
• Efficiently resolve customer complaints and issues, maintaining a focus on customer satisfaction.
• Document all interactions with customers accurately and maintain thorough records.
• Collaborate with internal teams to improve service processes and enhance the customer experience.
• Keep up-to-date with product knowledge and updates to better assist clients.

Requirements

Mercier Consultancy MD is excited to announce openings for Spanish Speaking Customer Support Representatives in Sofia. We are looking for passionate individuals fluent in Spanish who are committed to delivering exceptional customer service. In this role, you will assist our Spanish-speaking clients, ensuring their inquiries are addressed and their expectations are exceeded.

Key Responsibilities

• Provide outstanding customer support to Spanish-speaking clients through phone, email, and live chat.
• Address inquiries related to our products and services, providing thorough and accurate information.
• Resolve customer issues and complaints in a timely and efficient manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with different departments to enhance the overall customer experience.
• Stay updated on product offerings and services to inform customers effectively.

Requirements

Mercier Consultancy MD is excited to announce the availability of Spanish Speaking Customer Support Representative positions in Sofia. We are looking for individuals who are fluent in Spanish and are passionate about providing excellent customer service. In this role, you will be essential in helping our Spanish-speaking clients, addressing their inquiries and ensuring a seamless customer experience.

Key Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients through phone, email, and live chat.
• Handle inquiries related to our products and services, providing clear and accurate information.
• Resolve customer issues and complaints in a timely manner to ensure customer satisfaction.
• Document all customer interactions and maintain accurate records for future reference.
• Collaborate with internal teams to enhance service delivery and improve customer experiences.
• Stay updated on product knowledge and changes to assist clients effectively.

Requirements

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience.

Key Responsibilities

• Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring clear and effective communication.
• Resolve issues and complaints efficiently to enhance customer satisfaction.
• Document all customer interactions and maintain accurate and organized records.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay up-to-date with product knowledge to provide timely and informed support.

Requirements

Mercier Consultancy MD is thrilled to announce exciting job opportunities for Norwegian speakers looking to work in Greece! We offer fully paid relocation packages to ensure a smooth transition to your new role. As part of our dynamic team, you will play an essential role in supporting our Norwegian-speaking clients, contributing to an exceptional customer experience in various sectors.

Key Responsibilities

• Provide top-tier customer support in Norwegian across multiple channels including phone, email, and chat.
• Assist clients with inquiries and resolve issues related to our products and services.
• Document all client interactions in our CRM system for accurate tracking and reporting.
• Work collaboratively with different departments to address customer needs effectively.
• Stay updated on product knowledge and industry trends to offer informed assistance.
• Deliver exceptional service that aligns with our company values and enhances customer satisfaction.

Requirements