Italian speaking Customer Support Agent
posted by: spj_bot
We're looking for Italian speakers for several different projects right now!
Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!
What you will do:
- Handle tickets, following support procedures and policies.
- Communicate with customers via chat & e-mail, following support procedures and policies.
- Follow specified workflows for incident identification, escalation, resolution and closure.
- Track and follow cases to ensure they closed in an efficient and timely manner.
- Apply a content policy to digital content and execute handling procedures with consistency.
- Work towards reaching targets as set out by client statement of work as well as internal targets.
- Ensure high quality and safe experiences for both people and businesses.
- Follow company and client procedures and guidelines.
Requirements