Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives in the Retail industry. This position is ideal for individuals who are passionate about providing excellent customer service and have a keen interest in retail products and services. As a customer service representative, you will assist customers with their inquiries and provide support in Portuguese, ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and returns via phone, email, and chat in Portuguese.
• Provide detailed information on product availability, pricing, and promotions to assist customer decision-making.
• Support customers with order placement, modifications, and cancellations.
• Resolve customer complaints and issues with a focus on ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Collaborate with other departments to improve service delivery and customer experience.
• Stay informed on product knowledge and retail trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer a new opportunity for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering exceptional customer experiences. As a representative, you will assist clients with various inquiries and guide them through the vast array of entertainment options available.

Key Responsibilities

• Address customer inquiries regarding media services, subscriptions, and entertainment content via phone, email, and live chat in Portuguese.
• Assist customers with account management tasks such as setting up new subscriptions, canceling services, or troubleshooting issues.
• Provide detailed information about media offerings, including new releases, features, and ongoing promotions.
• Effectively resolve customer complaints and issues to ensure a high level of satisfaction.
• Maintain accurate documentation of customer interactions in the CRM system for tracking and follow-up purposes.
• Work collaboratively with internal teams to improve service delivery and resolve customer concerns.
• Keep informed about industry trends, new media content, and technology to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who have a strong understanding of financial services and a passion for providing exceptional customer support. As a representative, you will assist clients in navigating financial products and services, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding financial products, account management, and general banking services via phone, email, and chat in Portuguese.
• Provide guidance on account openings, transaction processes, and financial service options.
• Assist customers with account issues, complaints, or discrepancies, resolving them in a timely and effective manner.
• Educate clients about financial services, policies, and best practices to enhance their experience.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to ensure quality service delivery and improved customer experiences.
• Stay informed about industry trends, product offerings, and regulatory changes to provide accurate support.

Requirements

Mercier Consultancy MD is excited to announce a remarkable opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to support learners in their pursuit of knowledge. As a customer service representative, you will provide critical assistance to students and educators, ensuring they have the resources and information necessary for a successful learning experience.

Key Responsibilities

• Manage customer inquiries regarding educational programs, e-learning platforms, and course materials via phone, email, and chat in Portuguese.
• Assist students and teachers in navigating online learning systems and resources.
• Provide enrollment support and information about course offerings, pricing, and policies.
• Resolve any issues or concerns promptly while ensuring a positive customer experience.
• Document interactions thoroughly and maintain up-to-date customer records.
• Collaborate with educational teams to enhance service delivery and respond to customer needs.
• Stay informed about educational trends and our product offerings to provide accurate information.

Requirements

Are you a passionate individual with a knack for helping others? Mercier Consultancy MD is thrilled to invite applications for the position of Polish Speaking Customer Service Representative based in beautiful Bulgaria! This is a fantastic opportunity for those who enjoy engaging with customers and providing exceptional service while speaking Polish. Join our dynamic team and make a difference in the customer experience!

Your responsibilities will include:

• Providing top-notch customer support by addressing inquiries and assisting with issues over phone, email, and chat in Polish.
• Helping customers navigate our services, guiding them through processes, and ensuring they have all the information they need.
• Resolving complaints and finding solutions that leave our customers smiling!
• Documenting customer interactions accurately, ensuring we keep the best track of customer journeys.
• Working closely with the team to improve service delivery and enhance overall customer experiences.
• Staying informed about our offerings and industry trends to provide the best support possible.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for those who are passionate about technology and dedicated to providing exceptional support to customers. In this position, you will assist clients in navigating their telecommunications needs, ensuring they receive accurate information and assistance in Polish.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, including plans, devices, and billing, via phone, email, and chat in Polish.
• Provide technical support and troubleshoot service-related issues for customers.
• Educate customers on product features and guide them in making informed decisions.
• Resolve complaints and issues promptly while ensuring high levels of customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with sales and technical teams to enhance customer experience and service delivery.
• Stay updated on the latest telecommunications technologies and offerings.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Media & Entertainment industry. This role is crafted for individuals who are passionate about media services and love interacting with customers. As a representative, you will help clients navigate their media and entertainment options while providing exceptional service in Polish.

Key Responsibilities

• Assist customers with inquiries related to media services, subscriptions, and entertainment offerings via phone, email, and chat in Polish.
• Provide information on account management, including subscription changes and service troubleshooting.
• Inform customers about new releases, promotions, and features in the media and entertainment sector.
• Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions accurately for follow-up and reference.
• Collaborate with internal teams to improve service delivery and meet customer needs.
• Stay informed about industry trends and company offerings to provide up-to-date information to customers.

Requirements

Mercier Consultancy MD is delighted to announce a position for Polish Speaking Customer Service Representatives in the finance industry. This role is perfect for individuals who are passionate about finance and have a strong commitment to providing excellent customer support. As a customer service representative, you will assist clients with their financial inquiries and help them navigate our services in Polish, ensuring they have a clear understanding of their financial options.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and live chat in Polish.
• Provide guidance on account management, transactions, and financial regulations.
• Assist clients in resolving issues, such as billing discrepancies and account inquiries.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with internal teams to provide timely solutions and improve customer experience.
• Stay updated on financial products and compliance requirements to better assist customers.

Requirements