We are seeking Customer Care Executives (CEs) for the JTI project in Greece. This is a dynamic, multilingual role combining inbound and outbound customer support.

Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces heated tobacco devices, vaping products, and nicotine pouches.

Key Responsibilities

Outbound (Proactive Care)

• Deliver exceptional consumer experiences
• Conduct post-purchase follow-ups and retention efforts
• Engage users for feedback, trade-in & adoption initiatives
• Cross-sell and upsell products
• Update CRM systems with consumer interactions

Inbound (Reactive Care)

• Provide first-contact resolution for inquiries and technical support
• Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
• Guide consumers on proper usage, maintenance, and best practices
• Process warranty claims, replacements, and returns
• Handle complaints empathetically and escalate when required
• Educate consumers on devices, accessories, and stick options

Requirements

Our client is looking for German-speaking talents who will be the primary point of contact for customer requests.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Your responsibilities:

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
• Turn every customer into a happy customer!
• Enjoy your time in Greece 😊

Requirements

• Fluency in German
• Very good use of English – both in written and spoken language
• Work experience as a customer support/customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive attitude

Benefits

If you are an avid auto enthusiast, join our client’s Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

Our client is looking for Danish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Be part of the change and join our client in beautiful Crete!

What you will do:

•Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands

•Utilize phone calls, e-mails and chats in order to provide a seamless customer experience

•Respond to inquiries about products and services, offering expert advice on a range of car-related matters

•Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner

•Provide accurate and effective roadside assistance

•Turn every customer into a happy customer!

•Exchange ideas and solutions with your colleagues!

•Enjoy your time in Crete!

Requirements

Fluency in Danish

• Very good use of English – both in written and spoken language

If you are an avid auto enthusiast, join our client’s Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

Our client is looking for Swedish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars, buses, and trucks.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

Be part of the change and join our client in beautiful Crete!

What you will do:

•Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands

•Utilize phone calls, e-mails and chats in order to provide a seamless customer experience

•Respond to inquiries about products and services, offering expert advice on a range of car-related matters

•Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner

•Provide accurate and effective roadside assistance

•Turn every customer into a happy customer!

•Exchange ideas and solutions with your colleagues!

•Enjoy your time in Crete!

Requirements

What you will bring:

•Fluency in Swedish

•Very good use of English – both in written and spoken language

Join our client’s Nordic Clothing Brand Customer Experts team in Crete, Greece!

How would you feel if your office was just a breath away from beaches with crystal-clear waters? Does year-long sunshine – along with flavorful Greek cuisine – sound like an option you’d like to explore?

If you are fluent in Danish and possess an unparalleled passion for self-expression through fashion, grab the opportunity and come work with our client’s Danish Online Fashion Brand support team.

What you will do:

• Be the primary point of contact for customer requests, representing Europe’s most fashionable tech company
• Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
• Handle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely manner
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!
• Enjoy your time in Greece!

Requirements