Mercier Consultancy MD is pleased to announce an opening for Polish Speaking Customer Service Representatives for a prominent Tobacco Company in Greece. This position is perfect for individuals who have a passion for customer service and are interested in the tobacco industry. In this role, you will assist customers in Polish, providing support and guidance on products, inquiries, and services while ensuring a high standard of service.

Key Responsibilities

• Handle customer inquiries related to tobacco products, services, and brand information via phone, email, and live chat in Polish.
• Provide accurate information about product specifications, pricing, and availability.
• Assist customers with order placement, account management, and resolving complaints efficiently.
• Maintain detailed records of customer interactions and update the CRM system appropriately.
• Collaborate with marketing and sales teams to align product promotions and customer feedback.
• Stay informed about the latest industry regulations and product offerings to provide informed assistance to clients.

Requirements

Join our clients' JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with the companys client – the international tobacco and vaping division of Japan Tobacco Inc. – they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. Our client is currently looking for Portuguese-speaking talents to support their client’s customers from our offices in Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

- Fluency in Portuguese.

- Strong command of English, both written and spoken.

Join our clients JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with our client, the international tobacco and vaping division of Japan Tobacco Inc. they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. We are currently looking for Portuguese-speaking talents to support our client’s customers from their offices in Athens, Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

Fluency in Portuguese.

Strong command of English, both written and spoken.

Mercier Consultancy MD is thrilled to present an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company in Greece. This position is perfect for dynamic individuals passionate about customer service and committed to helping clients navigate their inquiries regarding tobacco products and services in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products and services via phone, email, and chat in Portuguese.
• Provide information on product features, availability, and promotions, ensuring compliance with local regulations.
• Assist customers in understanding the company's offerings and navigating any service-related issues.
• Resolve customer complaints and issues effectively and professionally.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Stay updated on industry trends and regulations affecting tobacco products to provide accurate information.

Requirements