Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Deliver outstanding customer support via chats, emails, and calls
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates.
• Troubleshoot technical issues over the phone
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Utilities industry, specifically located in Greece. This role is ideal for individuals who are passionate about customer service and eager to assist clients with their utility service needs in Spanish. As a representative, you will provide vital assistance to customers, ensuring they receive the highest level of service.

Key Responsibilities

• Manage customer inquiries related to utility services, including billing, service connections, and troubleshooting via phone, email, and chat in Spanish.
• Provide detailed information on available utility plans, payment options, and service offerings.
• Assist customers with account updates, payment processes, and resolving issues or complaints.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up.
• Work collaboratively with internal teams to resolve customer concerns and enhance service quality.
• Stay informed about industry regulations and company policies to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Gaming industry, based in Greece. This role is ideal for individuals who are passionate about gaming and customer interaction. As a member of our team, you will provide support to customers while ensuring they have an exceptional experience in Spanish.

Key Responsibilities

• Manage customer inquiries related to gaming products, services, and account issues via phone, email, and chat in Spanish.
• Provide information on game features, updates, promotions, and troubleshooting assistance.
• Assist customers with account management tasks, including registration, billing inquiries, and technical support.
• Resolve any issues or complaints in a timely manner to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for reference and follow-up.
• Collaborate with other departments to enhance the overall customer experience.
• Stay updated on gaming trends and company offerings to provide accurate information to customers.

Requirements

Are you ready to put your skills to work in a dynamic and growing company?  Are you passionate about technology and want to see video, imagery, and data come to life on big electronic canvases?  Are you ready to make a difference and assist us as we help shape the way people think about and use digital signage now and into the future?

What you'll do: 

Mercier Consultancy MD is excited to offer a rewarding opportunity for Italian Speaking Customer Service Representatives in the telecommunications industry! This role is perfect for individuals who are enthusiastic about technology and communication, and who possess a strong desire to provide excellent customer service. As part of our team, you will engage with customers in Italian to assist them with their telecommunications inquiries and support their experience with our products and services.

Key Responsibilities

• Manage customer inquiries related to telecom services, plans, and devices via phone, email, and live chat in Italian.
• Provide guidance on service activation, troubleshooting, and account management.
• Assist in resolving issues effectively, ensuring a positive customer experience.
• Maintain detailed documentation of customer interactions within the CRM system.
• Work closely with technical support teams to address and resolve service-related challenges.
• Stay current with telecom products and services to provide accurate information to customers.

Requirements

At Mercier Consultancy MD, we are excited to announce an opening for Italian Speaking Customer Service Representatives in the Social Media industry. This engaging role is perfect for individuals who are passionate about technology and social media trends, and who enjoy providing exceptional support to users. You will interact with social media users, ensuring they receive timely and effective assistance in Italian, while fostering a positive user experience.

Key Responsibilities

• Respond to user inquiries about social media platforms, features, and functionalities via phone, email, and live chat in Italian.
• Provide guidance on account management, privacy settings, and content support.
• Assist users in troubleshooting issues related to their accounts and platform performance.
• Document user interactions accurately in the customer relationship management (CRM) system.
• Collaborate with technical teams to ensure rapid resolution of user issues.
• Stay updated on social media trends, policies, and platform changes to provide informed support.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives in the vibrant Media & Entertainment industry. This position is perfect for individuals who are enthusiastic about music, film, and television, and committed to providing outstanding support to our clients. In this role, you will assist customers with inquiries related to media products and services, ensuring an exceptional user experience.

Key Responsibilities

• Respond to customer inquiries about media and entertainment products, services, and subscriptions via phone, email, and chat in Italian.
• Provide detailed information regarding content offerings, billing inquiries, and account management.
• Assist customers in troubleshooting issues related to service access and functionality.
• Document customer interactions accurately and manage follow-ups as needed.
• Collaborate with internal teams to enhance service delivery and resolve any customer issues.
• Stay informed about new releases, promotions, and trends within the media & entertainment sector.

Requirements

Mercier Consultancy MD is pleased to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are enthusiastic about technology and have a knack for helping customers solve their technical challenges. As a key member of our team, you will provide exceptional support and guidance to clients, ensuring they maximize their use of IT services and products.

Key Responsibilities

• Manage customer inquiries related to IT products, services, and troubleshooting via phone, email, and chat in Italian.
• Provide clear instructions and technical support to customers experiencing issues with their IT systems.
• Assist customers in understanding product features and implementations.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with technical teams to escalate and resolve complex issues.
• Stay up-to-date with the latest IT trends and products to provide informed support.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Finance industry. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional service to clients. You will be responsible for assisting customers with their financial inquiries, ensuring they have the support they need in a timely and efficient manner.

Key Responsibilities

• Respond to customer inquiries regarding financial products and services via phone, email, and live chat in Italian.
• Provide information on account management, transactions, and financial regulations.
• Assist customers with troubleshooting issues related to their accounts and services.
• Ensure accurate documentation of customer interactions and follow up to ensure satisfaction.
• Collaborate with internal teams to resolve complex inquiries and improve service delivery.
• Stay informed about financial trends and company offerings to provide current information to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role is perfect for individuals who are enthusiastic about energy solutions and possess a strong dedication to providing exceptional customer support. In this role, you will be the primary point of contact for clients seeking assistance related to Oil & Gas services, ensuring they receive prompt and accurate information.

Key Responsibilities

• Manage customer inquiries related to Oil & Gas products and services via phone, email, and chat in Italian.
• Provide detailed information on service options, pricing, and company policies.
• Assist customers with troubleshooting service issues and account management.
• Document customer interactions accurately, ensuring accurate record-keeping.
• Collaborate with technical teams to resolve customer issues efficiently.
• Stay updated on energy sector developments and product offerings to enhance customer support.

Requirements