At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Senior Cybersecurity Risk Analyst to perform the development of cybersecurity risk assessment methodology and frameworks.

Responsibilities:

Mercier Consultancy MD is pleased to present an opportunity for Italian Speaking Customer Service Representatives within the manufacturing industry. This role is ideal for individuals who are passionate about supporting customers and ensuring their needs are met in a timely and efficient manner. As a part of our dedicated team, you will assist clients with product inquiries, technical support, and order management, all while providing exceptional service in Italian.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Italian.
• Provide detailed information about product specifications, pricing, and availability.
• Assist customers with order placement, tracking, and any necessary changes or cancellations.
• Resolve customer complaints and issues promptly while maintaining a positive customer experience.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Coordinate with internal teams to ensure timely delivery and resolution of inquiries.
• Stay updated on product offerings and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to present an opportunity for Italian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and supply chain management and who are committed to providing exceptional customer support. In this position, you will assist customers in navigating their inquiries and ensuring seamless access to our logistics services, all while communicating in Italian.

Key Responsibilities

• Manage customer inquiries related to logistics services, including shipment tracking, delivery schedules, and service rates via phone, email, and chat in Italian.
• Provide clear and accurate information on logistics processes, tariffs, and customs regulations.
• Assist customers with booking shipments, handling changes, and resolving complaints.
• Document all customer interactions and update records accurately within the CRM system.
• Work collaboratively with internal teams to ensure efficient service delivery and issue resolution.
• Keep updated on industry trends and service offerings to enhance customer assistance.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Italian Speaking Customer Service Representatives in the Education & E-Learning industry. This is a fantastic opportunity for individuals who are passionate about education and eager to assist learners and educators in navigating their e-learning journeys. In this role, you will serve as the primary point of contact for customers, providing support and guidance in Italian to enhance their educational experiences.

Key Responsibilities

• Respond to customer inquiries regarding e-learning platforms, course offerings, and educational resources via phone, email, and chat in Italian.
• Assist students with enrollment processes, account management, and technical support.
• Provide information on program details, certification options, and learning pathways.
• Resolve customer issues promptly and effectively to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with educational teams to stay informed about course updates and resources.
• Participate in training sessions to improve product knowledge and service skills.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing top-notch customer support. As a representative, you will communicate with clients in French, assisting them with their inquiries related to shipping, inventory management, and supply chain solutions.

Key Responsibilities

• Respond to customer inquiries related to logistics services, shipment tracking, and supply chain management via phone, email, and chat in French.
• Provide accurate information regarding service offerings, pricing, and timelines.
• Assist in resolving logistical issues, working collaboratively with internal teams to ensure customer satisfaction.
• Document customer interactions in our CRM system and maintain accurate records.
• Stay knowledgeable about industry trends and best practices to better assist customers.
• Coordinate with operational teams to provide real-time updates to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Food & Beverage industry. This position is perfect for individuals who have a passion for customer service and a love for food and beverage products. In this role, you will engage with customers to provide support, resolve inquiries, and enhance their overall experience with our products and services while communicating fluently in French.

Key Responsibilities

• Respond to customer inquiries related to food and beverage products, orders, and services via phone, email, and chat in French.
• Provide information on product availability, ingredients, and dietary considerations.
• Assist customers with order placements, tracking, and resolving any issues related to their orders.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with sales and distribution teams to ensure timely responses to customer needs.
• Stay updated on new products and promotions to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce a position for Spanish Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who have a passion for helping customers and a strong understanding of retail operations. You will be instrumental in providing exceptional service and support to our clients, ensuring their shopping experience is enjoyable and hassle-free, all while communicating in Spanish.

Key Responsibilities

• Handle customer inquiries regarding retail products, orders, and services via phone, email, and live chat in Spanish.
• Provide assistance with product selection, returns, and tracking order status.
• Resolve customer issues and complaints effectively and efficiently, maintaining a positive experience.
• Document all customer interactions accurately in our CRM system.
• Collaborate with the sales and logistics teams to ensure timely resolution of customer inquiries.
• Stay updated on product offerings, promotions, and store policies to provide accurate information.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Spanish Speaking Customer Service Representatives in the Food & Beverage industry. If you are a passionate individual with a keen interest in food and customer service, this role will provide you with the chance to assist customers while engaging in an exciting and vibrant industry. As a representative, you will play a vital role in addressing inquiries and ensuring that clients receive the best possible service in Spanish.

Key Responsibilities

• Handle customer inquiries related to food and beverage products, including orders, product information, and service-related questions via phone, email, and live chat in Spanish.
• Assist customers with online orders, including modifications, cancellations, and tracking of shipments.
• Provide information about product offerings, promotions, and nutritional details.
• Resolve customer complaints and issues efficiently and professionally.
• Document all customer interactions accurately in our CRM system.
• Collaborate with the sales and logistics teams to ensure timely delivery and service quality.
• Stay current with industry trends and company offerings to effectively support customers.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are proactive, detail-oriented, and passionate about providing exceptional customer service. In this role, you will assist clients and stakeholders in navigating their inquiries related to manufacturing processes and products while communicating effectively in Portuguese.

Key Responsibilities

• Handle customer inquiries regarding manufacturing products, services, and orders through phone, email, and chat in Portuguese.
• Provide detailed information about product specifications, availability, and pricing.
• Assist customers with order management, including tracking and delivery inquiries.
• Resolve customer complaints and issues efficiently while ensuring a positive experience.
• Accurately document customer interactions and maintain up-to-date records in the CRM system.
• Collaborate with production and logistics teams to convey customer feedback and enhance service delivery.
• Stay informed on manufacturing industry trends and company offerings to provide relevant insights to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for those who have a passion for logistics and are dedicated to providing exceptional support to customers. As part of our dynamic team, you will assist clients in understanding their logistics needs and ensuring they receive the assistance necessary to navigate their shipping and supply chain inquiries in Portuguese.

Key Responsibilities

• Manage customer inquiries related to logistics services, shipment tracking, and supply chain management through phone, email, and live chat in Portuguese.
• Provide clear and accurate information regarding shipping rates, timelines, and customs regulations.
• Assist customers in resolving issues related to logistics and facilitate timely solutions.
• Document customer interactions accurately and maintain records in the CRM system.
• Work collaboratively with internal teams to ensure effective communication and problem resolution.
• Stay updated on industry trends to offer informed advice and support to customers.

Requirements