Join Mercier Consultancy MD as a Portuguese-Speaking Financial Customer Expert in Greece! We are thrilled to offer a fully paid relocation opportunity for dynamic individuals looking to advance their careers in the financial services sector. In this role, you will be instrumental in providing top-notch support to our Portuguese-speaking clients, helping them navigate their financial inquiries with ease.

Key Responsibilities

• Assist Portuguese-speaking customers with financial queries via phone, email, and live chat.
• Provide accurate information regarding banking products, services, and account management.
• Resolve customer issues promptly and professionally, ensuring a high level of satisfaction.
• Document all customer interactions in the CRM system to maintain accurate records.
• Work closely with internal teams to deliver effective solutions and enhance the customer experience.
• Stay informed about financial regulations and industry trends to provide reliable support to clients.

Requirements

About us: Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Head of Operational Risk Management is a critical leadership role responsible for developing, implementing, and maintaining a robust operational risk management framework across the organization, in compliance with Saudi Central Bank (SAMA) requirements. The HORM will report to the Chief Risk Officer (CRO) and will oversee the identification, assessment, mitigation, monitoring, and reporting of all operational and technology risks. This role is also responsible for establishing the Fraud Risk Management Framework, with the Fraud Risk Manager reporting directly to this position. The core objective is to minimize potential losses arising from failed internal processes, systems, people, or external events.

Key responsibilities:

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

We are seeking a dynamic Cybersecurity Specialist to be a foundational member of our organization's cybersecurity program, with a strong focus on Governance, Risk, and Compliance (GRC). This individual will be responsible for ensuring adherence to regulatory mandates by conducting comprehensive cybersecurity risk assessments, performing robust third-party security evaluations, and executing detailed gap assessments against our current controls. This role will work closely with the GRC Head, providing critical support by tracking and monitoring all compliance checks, remediation tasks, and implementation projects. The ideal candidate will be instrumental in helping the organization achieve and maintain alignment with key regulatory requirements and standards within KSA, specifically the SAMA Cybersecurity Framework and the Personal Data Protection Law (PDPL).

Key responsibilities:

Mercier Consultancy MD is excited to offer a rewarding opportunity for Czech Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who are detail-oriented and possess a passion for providing excellent customer service. As part of our team, you will assist clients in navigating various banking services while ensuring they receive top-quality support in Czech.

Key Responsibilities

• Respond to customer inquiries regarding banking products, services, and transactions via phone, email, and live chat in Czech.
• Assist clients with account management, including deposits, withdrawals, and electronic banking services.
• Provide detailed information on banking fees, interest rates, and loan products.
• Resolve customer complaints and issues promptly and professionally to ensure satisfaction.
• Accurately document all customer interactions and maintain records in our CRM system.
• Collaborate with internal banking departments to enhance customer service experiences.
• Stay informed about banking regulations, products, and services to provide accurate information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives in the Banking industry. This role is ideal for individuals who have a strong background in customer service and a keen interest in financial services. In this position, you will assist customers with their banking inquiries, ensuring they receive exceptional service in Polish.

Key Responsibilities

• Manage customer inquiries related to banking products, services, and account management via phone, email, and chat in Polish.
• Provide detailed information on account options, loan processes, and financial services available.
• Assist customers with online banking, transactions, and troubleshooting any issues encountered.
• Resolve customer complaints and concerns promptly with a focus on satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with other banking teams to ensure customer requests and concerns are addressed effectively.
• Stay informed about banking policies and financial regulations to provide accurate information to customers.

Requirements

AHOY is in search of a detail-oriented KYC Compliance Analyst to enhance our compliance team. In this essential role, you will be responsible for conducting thorough Know Your Customer (KYC) processes to ensure compliance with regulatory standards and mitigate risks associated with customer onboarding. Your expertise will be critical in analyzing customer information and ensuring robust due diligence practices are followed.

Key Responsibilities:

• Perform comprehensive KYC reviews of customer accounts, including risk assessments and enhanced due diligence for high-risk customers.
• Collect, verify, and document customer identification and other relevant data according to established policies and regulatory requirements.
• Monitor and analyze customer transactions and behaviors to identify potential risks or suspicious activity.
• Assist in the implementation of KYC policies and procedures to improve compliance practices.
• Collaborate with internal teams to resolve KYC-related issues and facilitate the onboarding process for new customers.
• Stay current with changes in KYC regulations and compliance best practices.
• Prepare and maintain accurate records of KYC assessments and ensure timely reporting to management.

Requirements

Who Should Apply?

We are looking for candidates who possess the following qualifications:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
• Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
• Document interactions and maintain accurate records of customer inquiries in the CRM system.
• Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
• Stay updated on industry trends and product updates to enhance customer support.

Requirements

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Various market research firms, including Forrester and Gartner, have recognized our business value and leadership. We are seeking someone with a good blend of business consulting skills and a data analytics background. If you are passionate about working on unstructured business problems that can be solved using data, we would like to talk to you.

Responsibilities

Mercier Consultancy MD is proud to announce an opportunity for a Portuguese Speaking Customer Service Agent for the leading Swiss bank located in Athens. In this pivotal role, you will be the first point of contact for Portuguese-speaking clients, providing them with top-notch customer service and support related to their banking needs.

Responsibilities

• Engage with Portuguese-speaking customers via phone, email, and chat, answering inquiries related to banking products and services.
• Provide detailed information on account management, financial products, and assist with transaction-related queries.
• Resolve customer complaints and issues efficiently while ensuring a high level of customer satisfaction.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Collaborate with various departments to ensure a seamless banking experience for customers.
• Stay updated on banking regulations, new products, and offers to provide informed responses to clients.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Estonian Speaking Customer Service Representatives in the banking industry. This position is ideal for individuals who are eager to support customers in navigating their financial needs and providing comprehensive banking solutions. As a representative, you will play a pivotal role in ensuring customer satisfaction while communicating in Estonian.

Key Responsibilities

• Handle customer inquiries regarding banking products and services via phone, email, and chat in Estonian.
• Assist customers with account management, transactions, and general banking operations.
• Provide information on loans, credit cards, and investment options.
• Resolve customer complaints in a professional and timely manner.
• Document interactions accurately in the customer relationship management (CRM) system.
• Collaborate with other departments to enhance customer service and address complex issues.
• Stay up-to-date on banking regulations and product offerings to provide accurate information.

Requirements