Italian Customer Support Agent | Courier & Delivery Services - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated Italian Customer Support Agent to join our team in the Courier & Delivery Services sector. This remote position is based in Greece and offers the opportunity to assist our valued Italian-speaking clients while working from home. As a Customer Support Agent, you will play a crucial role in ensuring a seamless experience for customers utilizing our delivery services.
Key Responsibilities
- Provide exceptional customer support to Italian-speaking clients via phone, email, and live chat platforms.
- Assist customers with inquiries about courier services, delivery timelines, and package tracking.
- Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
- Document all customer interactions and resolutions in our CRM system for future reference.
- Coordinate with logistics teams to manage customer expectations and address any service disruptions.
- Stay up-to-date with service offerings and company policies to provide accurate information and support.
Requirements