Join Mercier Consultancy MD for an exciting opportunity as a Romanian Speaking Professional in the vibrant city of Sofia, Bulgaria! With paid relocation included, this position invites enthusiastic individuals who are eager to embrace new challenges and cultures while providing exceptional service to our Romanian-speaking clients.

Key Responsibilities

• Engage with Romanian-speaking clients, assisting them with inquiries, services, and support through various communication channels.
• Provide accurate information and guidance regarding our offerings, ensuring clients have the resources they need to make informed decisions.
• Process applications, reservations, or service requests with precision to deliver a seamless customer experience.
• Troubleshoot and resolve client issues effectively, maintaining a high level of professionalism at all times.
• Log and track customer interactions in our CRM system to enhance service delivery.
• Collaborate with team members to optimize processes and foster a supportive work environment.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Positions in the vibrant city of Sofia, Bulgaria! We are offering paid relocation to those ready to embark on this adventure. This role is perfect for individuals looking to leverage their language skills in a dynamic work environment while enjoying the culture and beauty of Sofia.

Key Responsibilities

• Assist Portuguese-speaking clients with inquiries and support across various channels, including phone, email, and chat.
• Provide accurate and helpful information regarding services, products, and local insights.
• Coordinate and process client requests efficiently, ensuring a high level of customer satisfaction.
• Maintain accurate records of interactions and follow up on client inquiries as necessary.
• Work closely with team members to continuously improve service delivery and customer experience.
• Stay informed about industry trends and company offerings to provide informed support to clients.

Requirements

Join Mercier Consultancy MD for an exciting opportunity as a Norwegian Speaking professional in Sofia, Bulgaria! We are dedicated to providing comprehensive support to our Norwegian-speaking clients, and we are covering all relocation expenses to bring you to this vibrant city. This role offers the chance to experience a unique culture while advancing your career in a collaborative environment.

Key Responsibilities

• Effectively manage incoming inquiries from Norwegian-speaking clients across various channels.
• Provide thorough assistance with job-related queries, ensuring a high level of customer satisfaction.
• Help clients navigate our services and offerings, ensuring clear communication and understanding.
• Maintain accurate records of client interactions and inquiries in our CRM system.
• Collaborate with team members to support initiatives and improve overall service delivery.
• Stay knowledgeable about industry developments and client-specific challenges to provide proactive solutions.

Requirements

Mercier Consultancy MD is delighted to offer an exceptional opportunity for Irish Speaking Professionals to join our team in Sofia, Bulgaria. This position includes a paid relocation package, allowing you to thrive in a vibrant city known for its rich culture and welcoming atmosphere. We are seeking enthusiastic individuals who are passionate about delivering outstanding customer service and making an impact in the industry.

Key Responsibilities

• Assist customers in Irish, effectively addressing their inquiries and providing top-notch support.
• Troubleshoot and resolve customer complaints with a focus on enhancing their experience.
• Maintain accurate records of customer interactions, ensuring thorough documentation in our CRM system.
• Work collaboratively with team members to foster a positive and productive work environment.
• Stay informed about company offerings to deliver accurate and relevant information to customers.
• Engage in continuous training to improve service delivery and personal development.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Croatian Speaking Customer Service Agent to join our team, supporting the renowned platform Booking.com while working in beautiful Greece. In this role, you will be responsible for providing excellent support to Croatian-speaking customers, assisting them with their travel inquiries and ensuring a seamless booking experience.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing all inquiries related to bookings and travel services.
• Provide detailed information about accommodation options, booking processes, and travel policies.
• Resolve customer complaints efficiently and ensure a high level of customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and quality assurance.
• Collaborate with team members to enhance service delivery and share best practices.
• Stay updated on current promotions, travel trends, and company policies to advise customers effectively.

Requirements

Gritter Francona is seeking an experienced Nuvolo Subject Matter Expert (SME) to support the Nuvolo Clinical EAM and OT Security Operations & Maintenance (O&M) program for the Department of Veterans Affairs (VA) Healthcare Technology Management (HTM) Service Line.

The Nuvolo application is an enterprise asset management (EAM) module built on the ServiceNow platform, delivering a modern Computerized Maintenance Management System (CMMS). It replaces legacy functionality previously supported by VistA AEMS/MERS and IBM Maximo. The Nuvolo Clinical EAM and OT Security modules strengthen clinical asset lifecycle management, improve preventive maintenance documentation, and enhance operational performance across Veterans Medical Centers (VAMCs).

Nuvolo SME provides deep functional and technical expertise in enterprise asset management, biomedical engineering workflows, and healthcare technology management operations. This role ensures optimal system configuration, performance, compliance, and continuous improvement across development, test, and Production environments.

The Nuvolo SME's duties include but not limited to:

Functional & Technical Leadership

Mercier Consultancy MD is thrilled to present an opportunity for a Croatian Speaking Customer Support Representative in the travel and hospitality sector, based in the vibrant city of Athens. In this role, you will be the first point of contact for Croatian-speaking clients, ensuring they receive top-notch support as they plan their travel experiences.

Key Responsibilities

• Assist Croatian-speaking customers with their travel inquiries via phone, email, and chat regarding hospitality services.
• Provide accurate information on accommodations, reservations, and local attractions to enhance the customer experience.
• Handle bookings and modifications, ensuring an efficient and seamless process for clients.
• Resolve inquiries, issues, and complaints effectively to maintain high customer satisfaction levels.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to improve service delivery and address any emerging client needs.
• Stay informed about industry trends and company offerings to provide the best advice and service to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an outstanding opportunity for German Speaking Customer Service Professionals to work in Sofia, Bulgaria. This position includes a fully paid relocation package, making it easier for you to embark on this exciting journey while enriching your career. We are seeking motivated individuals who are committed to providing exceptional customer service and thrive in a dynamic international environment.

Key Responsibilities

• Deliver high-quality customer support in German, addressing inquiries and resolving customer issues efficiently.
• Manage and resolve complaints with a focus on customer satisfaction and retention.
• Document all customer interactions accurately in our CRM system.
• Work collaboratively with team members to create a supportive and productive work environment.
• Stay updated on company products and services to provide informed assistance to customers.
• Engage in ongoing training to develop skills and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Client Supporter for Booking.com. This exciting opportunity allows you to work in beautiful Greece while assisting German-speaking clients with their travel booking needs. If you are passionate about customer service and have a flair for communication, we want you on our team!

Key Responsibilities

• Provide exceptional client support to German-speaking customers using Booking.com via phone, email, and chat.
• Assist clients with their bookings, inquiries, and any issues they may encounter during the process.
• Resolve concerns quickly and professionally, ensuring a positive experience for all clients.
• Document and track client interactions in our CRM system for effective service management.
• Collaborate with various teams to improve service delivery and address client needs efficiently.
• Stay up-to-date on Booking.com products and features to provide accurate information to clients.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer, and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do: