Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? 

Join our team as an Account Manager and take ownership of a key client relationship.

You will work closely with our leadership team, including the Chief Customer Officer , and be responsible for navigating complex client expectations, aligning priorities, and driving constructive, solution-focused conversations.

This role requires strong stakeholder management skills, cultural awareness, and the ability to build trust in high-pressure environments, while developing a deep understanding of both the technical and business aspects of the client’s product.

If you enjoy owning challenging client relationships and turning complexity into structure — let’s see what it takes 💛

What you will do:

About TMS

Top Marine Service (TMS) Agency established in 2006 and built upon its core values of reliability and integrity to deliver marine, shipping, and support services to upstream and downstream companies across the West African (WAF) region.

With over 19 years of West African operation experience, TMS has developed a deep understanding of the local landscape. This expertise is supported by strong infrastructure and strategic connections, giving us a competitive advantage. TMS has made significant investments in resources, equipment, and warehousing capacity to meet vessel owners’ and managers’ growing demands for spares and consumables.

TMS is committed to providing prompt, cost-effective services while upholding international standards and fostering local regeneration and employment.

Role Overview

The Business Development Executive, based in Athens, will lead commercial growth by developing and expanding relationships with Greek shipowners whose fleets operate in West Africa. This role serves as the primary commercial link between our organisation and the Greek shipping community, with a clear mandate to secure new agency service contracts for vessels calling at or operating offshore in our key hubs of Lomé (Togo) and Lagos (Nigeria).

Requirements

Mercier Consultancy MD is excited to present a range of career opportunities for German-speaking professionals looking to work in the beautiful country of Greece! All positions come with a fully paid relocation package, making this an ideal chance to advance your career while exploring a new culture and environment. Join our dedicated team and become part of a company that values talent, expertise, and customer satisfaction.

Key Responsibilities

• Provide excellent customer support in German through various channels, including phone, email, and chat, depending on the role.
• Assist clients with inquiries, resolving issues and delivering information effectively.
• Document all customer interactions accurately in our CRM system for follow-up and reporting.
• Collaborate with team members to ensure a smooth workflow and high-quality service delivery.
• Stay updated on company policies, product knowledge, and industry trends to enhance client support.
• Engage with customers to build rapport and foster loyalty across various segments.

Requirements

Mercier Consultancy MD is excited to present a unique opportunity for Dutch-English Customer Service Representatives supporting Booking.com, with the chance to work in the vibrant setting of Greece. This role is ideal for individuals who are passionate about travel and hospitality, and who excel in providing top-notch customer support. As a representative, you will assist customers in both Dutch and English, helping them with their inquiries related to booking accommodations and travel services.

Key Responsibilities

• Handle customer inquiries regarding bookings, changes, and cancellations via phone, email, and chat in Dutch and English.
• Provide information on accommodation options, pricing, and travel guidelines to assist customers with their decisions.
• Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
• Document all customer interactions and feedback in the CRM system for accurate tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address client needs effectively.
• Stay informed about travel trends and Booking.com policies to provide accurate and up-to-date assistance.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Dutch-English Customer Service Representatives supporting Booking.com, available for remote work in Greece. This role is perfect for individuals who enjoy helping customers navigate their travel experiences and are committed to providing exemplary support. As a representative, you will assist customers in both Dutch and English, addressing inquiries related to bookings, accommodations, and travel experiences.

Key Responsibilities

• Manage customer inquiries regarding bookings, modifications, and cancellations via phone, email, and chat in both Dutch and English.
• Provide detailed information about accommodations, amenities, and policies, ensuring clarity and understanding.
• Assist customers with troubleshooting issues related to their bookings and the Booking.com platform.
• Resolve customer complaints efficiently, providing solutions that enhance customer satisfaction.
• Document all customer interactions accurately in the CRM system for effective follow-up and reporting.
• Collaborate with internal teams and partners to improve service delivery and address customer needs.
• Stay updated on Booking.com’s offerings and travel trends to provide relevant assistance.

Requirements

Mercier Consultancy MD is thrilled to announce exciting Dutch Speaking job opportunities in Greece! We are offering a fully paid relocation package to support a seamless transition for motivated individuals looking to enhance their careers while experiencing the beautiful culture of Greece. Join our vibrant team and play a key role in delivering exceptional services to our Dutch-speaking clients.

Key Responsibilities

• Engage with Dutch-speaking customers through various communication channels, providing top-tier support and assistance.
• Address inquiries regarding products, services, and account management efficiently and courteously.
• Document all customer interactions accurately in our CRM system to ensure effective follow-up and communication.
• Resolve customer complaints and challenges promptly while striving for maximum customer satisfaction.
• Collaborate with colleagues and different departments to enhance service delivery and address customer feedback.
• Stay up to date with product knowledge and market trends to provide informed support to customers.

Requirements

Mercier Consultancy MD invites you to explore exciting Danish Speaking Job opportunities in Greece! We are looking for dynamic and motivated individuals who are passionate about customer service and are ready to embrace a new adventure. With a fully paid relocation package, this is your chance to work in a vibrant environment while enjoying the beautiful scenery and culture of Greece.

Key Responsibilities

• Provide exceptional support and service to Danish-speaking clients via phone, email, and chat.
• Handle inquiries, resolve issues, and process requests to ensure a seamless customer experience.
• Maintain detailed documentation of customer interactions in our CRM system.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay informed about product offerings, promotions, and other relevant information to assist clients effectively.
• Participate in training and development initiatives to enhance your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Danish Speaking professionals in Sofia, Bulgaria! This position offers a unique chance to work in a vibrant city while enjoying paid relocation. As a vital member of our team, you will engage with clients and contribute to their success by providing exceptional services tailored to their needs.

Key Responsibilities

• Handle inquiries from Danish-speaking clients through various communication channels, ensuring a prompt and professional response.
• Assist in client onboarding and support throughout their journey, providing tailored guidance as needed.
• Maintain accurate records and documentation of client interactions and transactions within our systems.
• Collaborate with cross-functional teams to enhance client satisfaction and streamline service delivery.
• Stay current with industry best practices and trends to offer informed and relevant advice to clients.
• Contribute to team initiatives aimed at improving service quality and client engagement.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Turkish Speaking professionals to join our team in Sofia, Bulgaria! This position not only offers a chance to work in a vibrant city but also includes paid relocation, making it easier than ever to embark on your new adventure. In this role, you will utilize your Turkish language skills to assist clients and provide exceptional service in various capacities.

Key Responsibilities

• Engage with Turkish-speaking customers via phone, email, and chat, addressing their inquiries and providing detailed assistance.
• Support clients in navigating our services and ensuring satisfaction from the first point of contact.
• Manage administrative tasks related to customer accounts and documentation with precision and accuracy.
• Collaborate with team members to enhance service delivery and create a seamless customer experience.
• Maintain organized records of client interactions and feedback to contribute to service improvement.
• Stay informed about local market trends and cultural context to tailor services to the needs of Turkish-speaking clients.

Requirements