At Excelya, we pride ourselves on being a leading mid-size Contract Research Organization (CRO) with over 900 passionate professionals dedicated to improving healthcare. Our core values of Audacity, Care, and Energy guide our actions and decisions as we work collaboratively to drive innovation in clinical research.

Main Responsibilities:

Mercier Consultancy MD is excited to announce various Italian Speaking Job opportunities in Greece, complete with a fully paid relocation package! If you are fluent in Italian and looking for an enriching international experience, this is your chance to work in a vibrant location while contributing to a thriving company. We are seeking motivated individuals to join our dynamic teams across multiple sectors, offering valuable support and services to our clients.

Key Responsibilities

• Provide exceptional service and support to Italian-speaking clients through telephone, email, and chat communications.
• Assist customers with inquiries, product information, and issue resolution across various departments.
• Document customer interactions effectively in our CRM system for quality assurance and training purposes.
• Support and collaborate with team members to enhance customer experience and service delivery.
• Stay informed about company products, services, and industry trends to deliver accurate assistance.
• Participate in training programs to continuously improve your skills and knowledge within the role.

Requirements

Mercier Consultancy MD is offering an exciting opportunity for Swedish-speaking individuals seeking to work in Greece. If you're looking for a career change or adventure, our company provides a fully paid relocation package, allowing you to immerse yourself in a new culture while putting your language skills to use. Join our dynamic team and contribute your expertise in a supportive and collaborative environment.

Key Responsibilities

• Provide customer support in Swedish via various channels, including phone, email, and chat.
• Assist customers with inquiries about products, services, and orders, ensuring a high level of satisfaction.
• Document interactions accurately in our CRM system for quality assurance and reporting.
• Address and resolve customer complaints in a professional manner, providing effective solutions.
• Engage with internal teams to streamline processes and improve the customer experience.
• Stay informed about product offerings, updates, and promotions to deliver accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to announce exciting opportunities for Italian-speaking professionals looking to advance their careers in Greece. If you are seeking a dynamic work environment with the added benefit of a fully paid relocation package, this is the perfect opportunity for you! Join our team and experience the vibrant culture of Greece while utilizing your language skills in a professional setting.

Key Responsibilities

• Provide exceptional support and customer service in Italian across various departments.
• Communicate effectively with clients or customers to address inquiries, resolve issues, and provide guidance.
• Document interactions meticulously to ensure quality assurance and feedback loops.
• Collaborate with team members to enhance processes and improve the overall customer experience.
• Stay informed about industry trends, products, and services to assist customers effectively.
• Participate in training and development opportunities to continuously improve skills.

Requirements

Join Mercier Consultancy MD as a German Customer Support Representative for the leading booking site, where you will have the flexibility of working remotely from beautiful Greece. This position is perfect for individuals who are enthusiastic about helping customers and are looking for an opportunity to work in a dynamic online environment.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to bookings, services, and platform usage.
• Handle customer complaints and issues efficiently, aiming for resolution and customer satisfaction.
• Document customer interactions accurately in our CRM system for tracking and quality assurance.
• Work closely with cross-functional teams to ensure seamless service delivery and enhance customer experience.
• Stay updated on product offerings and booking trends to provide informed support and recommendations.

Requirements

Senior Full Stack Engineer - Decentralized Finance Security

Compensation: $144K - $164K

Location: United States (Remote or Brooklyn, NYC Office)

We are seeking a proactive and results-driven Senior Full Stack Engineer to join our team, which is building the first automated, on-chain economic security system for leading crypto protocols. Our platform helps optimize risk management and capital efficiency while safeguarding user funds for protocols managing billions of dollars in assets.

You will report directly to the Oracle Team Lead and play a critical role in developing data-driven dashboards and tools to support risk analysis. You will collaborate closely with research and protocol teams to deliver high-quality frontend and backend components that power crucial protocol security insights.

This role requires a high degree of ownership and technical expertise across the full stack.

Mercier Consultancy MD is seeking a talented Swedish Customer Support Consultant to join our vibrant team in Athens, working with a leading telecommunications company. In this role, you will provide dedicated support to our Swedish-speaking customers, helping them navigate their telecommunications needs and enhancing their overall experience.

Key Responsibilities

• Deliver outstanding customer support to Swedish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to telecommunications services, billing, and account issues.
• Handle complaints and technical problems with professionalism and efficiency.
• Document customer interactions accurately for quality assurance and feedback purposes.
• Collaborate with technical teams to address and resolve complex customer issues.
• Stay informed about the latest telecom products and services to provide knowledgeable support.

Requirements

Mercier Consultancy MD is pleased to offer an exciting position for a Norwegian Customer Support Consultant in our Athens office. In this role, you will be the primary point of contact for our Norwegian-speaking customers, helping them with inquiries and ensuring an exceptional service experience in the process.

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients through phone, email, and chat.
• Address inquiries related to products, services, and account issues or concerns.
• Resolve customer complaints with patience and professionalism.
• Document customer interactions accurately for quality assurance and process improvement.
• Collaborate with internal teams to tackle complex issues and improve customer experience.
• Stay informed about the latest product offerings and updates to best assist customers.

Requirements

Mercier Consultancy MD is proud to announce an opening for an Italian Customer Support Representative for a leading booking site specializing in car rentals, based in the beautiful city of Athens, Greece. In this role, you will be instrumental in assisting Italian-speaking clients, providing them with exceptional support and information to enhance their car rental experience.

Key Responsibilities

• Offer dedicated customer support to Italian-speaking clients through phone, email, and chat regarding car rental inquiries and bookings.
• Provide accurate information about rental policies, vehicle options, and pricing to facilitate informed decision-making.
• Resolve customer complaints and issues swiftly, ensuring high levels of customer satisfaction.
• Document all customer interactions thoroughly in our CRM system for quality assurance.
• Work closely with the bookings and reservations team to manage and confirm customer orders efficiently.
• Stay updated on company services and the latest trends in the car rental market to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Care Agent in our e-commerce sector, offering a completely remote work environment from anywhere in Greece. This role is ideal for passionate individuals who are fluent in Dutch and dedicated to providing exceptional customer service. As a Dutch Customer Care Agent, you will play a vital role in assisting our Dutch-speaking customers, ensuring they have a delightful shopping experience with our products.

Key Responsibilities

• Deliver outstanding customer support in Dutch through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to orders, products, and services, and resolve any issues effectively.
• Maintain accurate records of customer interactions in our CRM system for quality assurance.
• Handle customer complaints with professionalism, providing solutions that ensure satisfaction.
• Collaborate with team members and other departments to improve customer service processes.
• Stay updated on product knowledge, promotions, and changes within the e-commerce platform.

Requirements