Responsibilities: 

• Design, develop, execute and maintain comprehensive test plans and test cases based on strong understanding of the products 

• Perform functional, regression, performance, and user acceptance testing. 

• Identify, report, and track software defects and bugs. 

• Collaborate closely with developers, product owners, and other stakeholders to understand requirements and ensure high-quality deliverables. 

• Continuously improve the QA process and contribute to the overall product development lifecycle. 

Requirements

• Bachelor’s degree in Computer Science and Engineering, or information technology 

• 5+ years of experience in software quality assurance in the Tech industry 

• Strong understanding of software QA methodologies, tools, and processes. 

• Proficient in writing clear, concise, and comprehensive test plans and test cases. 

• Experience in Agile/Scrum development processes. 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and collaboration skills. 

Preferred Qualifications: 

Mercier Consultancy MD is excited to present a unique opportunity for a Slovak Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. In this role, you will be the first point of contact for Slovak-speaking customers, providing them with support and assistance for their travel bookings and inquiries.

Responsibilities

• Respond to customer inquiries in Slovak through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, cancellations, and general travel-related questions to ensure a smooth experience.
• Troubleshoot any issues that may arise and provide timely solutions to enhance customer satisfaction.
• Document all customer interactions and feedback in the CRM system for quality assurance and service improvement.
• Collaborate with internal teams to address complex customer concerns and resolve issues effectively.
• Stay informed about Booking.com’s services, promotions, and policies to provide accurate and helpful advice to customers.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for a Romanian Speaking Customer Service Agent for Booking.com, which includes paid relocation to the stunning destination of Greece. In this pivotal role, you will deliver outstanding support to Romanian-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Romanian via various communication channels, including phone, email, and live chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring all needs are met efficiently.
• Troubleshoot and resolve issues related to reservations promptly, providing exceptional customer service.
• Document customer interactions and feedback in the company’s CRM system for quality assurance and reporting.
• Collaborate with internal teams to address more complex customer issues as needed.
• Stay informed about company promotions, policies, and services to offer accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.

Responsibilities

• Assist German-speaking customers through various channels, including phone, email, and live chat.
• Support clients with their booking processes, modifications, and cancellations.
• Troubleshoot any issues related to reservations and provide timely and effective solutions.
• Document customer interactions and feedback in the company’s CRM system for quality assurance.
• Collaborate with internal teams to resolve more complex customer issues efficiently.
• Stay updated on promotions, policies, and services to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer a remarkable opportunity for a French Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning landscapes of Greece. In this engaging role, you will provide high-quality support to French-speaking customers, assisting them with travel bookings and inquiries to ensure a memorable experience.

Responsibilities

• Respond to customer inquiries in French through multiple channels, including phone, email, and live chat.
• Assist clients with booking processes, cancellations, and modifications, ensuring a seamless user experience.
• Troubleshoot any issues related to reservations and provide timely solutions to enhance customer satisfaction.
• Document and track customer interactions in the company’s CRM system for reference and quality assurance.
• Collaborate with teams across the organization to resolve complex customer issues effectively.
• Stay informed about promotions, services, and policies to offer accurate and helpful advice to customers.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for a Czech Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the enchanting land of Greece. In this vital role, you will support Czech-speaking customers by assisting them with their travel arrangements and inquiries, ensuring they have an unforgettable experience.

Responsibilities

• Address customer inquiries in Czech through various communication channels such as phone, email, and chat.
• Assist clients with the booking process, modifications, and cancellations, ensuring a smooth user experience.
• Troubleshoot and resolve issues related to reservations promptly and efficiently.
• Document and track customer interactions in the CRM system for reference and quality assurance.
• Collaborate with teams within the organization to address complex customer concerns effectively.
• Stay updated on company promotions, services, and policies to provide accurate information to customers.

Requirements

About the Job

At Excelya, we embody Audacity, Care, and Energy. We are seeking a dedicated CMC Project Quality Insurance professional to join our team, where you will be instrumental in ensuring quality throughout the CMC (Chemistry, Manufacturing, and Controls) processes. This role provides an exceptional opportunity to work in a supportive environment that prioritizes collaboration and innovation.

In this position, you will work closely with cross-functional teams to uphold the highest quality standards for our CMC projects, facilitating compliance with regulatory requirements and contributing to the overall success of product development.

Main Responsibilities

Mercier Consultancy MD is delighted to announce a fantastic opportunity for a Dutch Speaking Customer Service Agent to work remotely from Greece. This position offers a competitive salary of 1650 Euro per month and is ideal for dynamic individuals who are passionate about customer service and want to engage with Dutch-speaking clients from the comfort of their own home.

Responsibilities

• Provide excellent customer service to Dutch-speaking customers via phone, email, and chat, addressing their inquiries and concerns.
• Ensure a deep understanding of the company’s products and services to assist customers effectively.
• Handle and resolve customer complaints with professionalism, aiming for positive outcomes.
• Maintain accurate records of customer interactions in the CRM system for quality assurance and follow-up.
• Work collaboratively with team members to share knowledge and improve service efficiency.
• Stay updated on product information and industry trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for a Danish Customer Service Agent for a rapidly growing FinTech company. This role offers the unique chance to work in beautiful Greece, with paid relocation included. You will be a key player in delivering top-notch support to our Danish-speaking clients, ensuring they have the best experience with our financial products and services.

Responsibilities

• Support Danish-speaking customers via phone, email, and chat, resolving inquiries related to financial products and services.
• Provide clear and accurate information about account management, transactions, and financial services.
• Assist customers with troubleshooting issues and resolving complaints promptly and professionally.
• Document all customer interactions in the CRM system for quality assurance and follow-up purposes.
• Collaborate with various teams to enhance the customer experience and ensure continuous improvement.
• Stay updated on evolving products, industry trends, and company policies to offer informed support.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Agent with a leading international logistics company. This role comes with paid relocation and offers the chance to be part of a dynamic team that plays a crucial role in ensuring excellent service delivery in the logistics sector. You will provide outstanding support to our Italian-speaking clients, assisting them with their logistics queries and needs.

Responsibilities

• Respond to customer inquiries in Italian across multiple platforms including phone, email, and chat.
• Assist clients with logistics solutions, helping them navigate shipping, tracking, and delivery processes.
• Troubleshoot and resolve issues regarding shipping and logistics effectively.
• Document all interactions and customer feedback within the CRM system for quality assurance.
• Collaborate with various departments to ensure timely resolutions of client issues and maintain high service standards.
• Stay informed about industry trends and company services to provide informed advice to customers.

Requirements