Italian Customer Support for the Leading Booking Site with Car Rental - Athens
posted by: spj_bot
Mercier Consultancy MD is proud to announce an opening for an Italian Customer Support Representative for a leading booking site specializing in car rentals, based in the beautiful city of Athens, Greece. In this role, you will be instrumental in assisting Italian-speaking clients, providing them with exceptional support and information to enhance their car rental experience.
Key Responsibilities
- Offer dedicated customer support to Italian-speaking clients through phone, email, and chat regarding car rental inquiries and bookings.
- Provide accurate information about rental policies, vehicle options, and pricing to facilitate informed decision-making.
- Resolve customer complaints and issues swiftly, ensuring high levels of customer satisfaction.
- Document all customer interactions thoroughly in our CRM system for quality assurance.
- Work closely with the bookings and reservations team to manage and confirm customer orders efficiently.
- Stay updated on company services and the latest trends in the car rental market to provide relevant information to customers.
Requirements