Dutch Customer Care Agent | E-commerce - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Care Agent in our e-commerce sector, offering a completely remote work environment from anywhere in Greece. This role is ideal for passionate individuals who are fluent in Dutch and dedicated to providing exceptional customer service. As a Dutch Customer Care Agent, you will play a vital role in assisting our Dutch-speaking customers, ensuring they have a delightful shopping experience with our products.
Key Responsibilities
- Deliver outstanding customer support in Dutch through various communication channels, including phone, email, and live chat.
- Assist customers with inquiries related to orders, products, and services, and resolve any issues effectively.
- Maintain accurate records of customer interactions in our CRM system for quality assurance.
- Handle customer complaints with professionalism, providing solutions that ensure satisfaction.
- Collaborate with team members and other departments to improve customer service processes.
- Stay updated on product knowledge, promotions, and changes within the e-commerce platform.
Requirements